The location is perfect the rooms more than adequate but need to be verified before clients arrive A/C needs cleaning as they’re filthy dirty, cupboards need airing tiles need replacing. Breakfast is continental with added sausages & bacon & powdered eggs, when the Barman & the two young employees we’re working service was Spock & span now that they’ve left ans the older lady is working service has gone downhill food replaced only when you ask. Great little private beach with access to the sea and water-sports, the bar was closed because of Covid but the same restaurant was open at night (didn’t quite understand that one) unfortunately while we were at the hotel younger clientele were smoking cannabis everywhere and were never asked to stop running up and down the corridor at 2am, unfortunately it wasn’t that relaxing. One morning we couldn’t change our beach towels they had none left or the external company hadn’t delivered fresh ones. Nice swimming pool Difficult to find parking barrier was left open and outside clients took our parking space. Nice reception team always happy to help Badly organized housecleaning always cleaning our room when we wanted to use it even in the afternoon. Overall good 3-star hotel but badly managed, hotel beginning to fall apart badly maintained by the site director or the group. …
We choosed this hotel because of its location on the beach, not too far from the Marina, nice staff, very friendly, BUT: they make prices to the local people to fill the hotel during week end and then the mess begins. Overcrowded pool, the breakfast arena becomes a long queue as they don't take the initiative too dubble the buffet. In a corona period wearing the mask at the buffet is ok but not with interminable queues. The buffet itselve is simple to'resume : correct and everday the same . They annonce two restaurants during the day, but nothing open while the hotel is complete every week-end. Non-résidents use the beach and the too small parking and succeed to enter the "private" pool. The day of check inn our room was dirty while they also tell doing the necessary désinfection because of corona. No control about people using the facilites, we saw Guy's coming inn just to check . The kitchens on the terraces, however usefull need to be refurbished. In fact many pictures on the website do not fit with the reality. We didnt't get what we excpected. The agglomérate board bedspring needed to be change as the old one was broken , so the sleep quality was affected the 3 first nights .…
This is a 3 star hotel in desperate need of renovations. Note* this island is All French....staff ,restaurants etc.. very very few people speak or understand English. The perks : 1.) the front desk staff...AMAZING. Livio was awesome thank you . 2.) It is in walking distance to some great restaurants and a small casino. 3.) the small nice beach is great when raked. Other than a few glitches, over all nice stay. This place has 3 different buildings with only 3 floors on each. The one that houses the front desk and restaurant is Alpinia. The horseshoe shaped one that surrounds the pool is Hibiscus and the the other long one with no views is Ixora. See pictures Our room we booked was unavailable for the 1st night so we had room 207 in Ixora building. It was dated and need of repair with rusty pots and no view. (See pics) They said we would have the room till ours was available the next day. Well .... the other guests checked out late and they were kicking us out of our room which left us for 45 min with our luggage in the lobby. I was not happy ,the only reprieve was they upgraded us to ocean front . Room: 144 ocean front on the ground floor in the Hibiscus building. The room was a little run down but the view was AMAZING. Water pressure,really good with lots of hot water. No shampoo or conditioner in the room had to ask the maid ,just a small hand soaps with no soap dish. Hair dryer in the bedroom with a short cord and not powerful enough for thick long hair. Always looking for towels. The bed was hard with just a sheet ,had to ask for blanket ( it was ratty) oh well beggars can’t be choosers. Wifi worked best on patio not great in the room. No kettle but it had a coffee maker, a small safe. On the balcony there is a fridge , sink, stove ,and microwave. Walls are thin and can hear everything. Ground floor rooms have people walking infront to get to the play area. And you can hear the jet skis coming and going all day. The maid service was good thank you Yanna. Pool: well kept and clean ,mostly kids. Beach: beach towels you get from the front desk and change them out there as well. A lot of seaweed all week washing up on the shore it was only raked 2x. That could of made a big difference if it was done every day. The right side was smoother and easier to get in ,less rocks and shells and no dip. It was pretty calm not the clearest when I was there. Not anything to see ,not the best for snorkeling. Shower by the beach was not working always bringing sand back to the room. Beach chairs and umbrellas: are free for guests and for rent for $5.00 for others . Really busy on the weekends hard to get an umbrella for shade . I never seen anyone collecting or checking the beach . I had told the front desk 2x about the problem and nothing was done about it. Breakfast was included: It is buffet style and the same every day and if your not there by 9:15- 9:30 mostly everything is gone. You had to get a tray and put it away when you were done. The had open jams sometimes bugs crawling over them and birds drinking from them. The coffee was on the strong side ,a couple different teas , cocoa powder and hot water , yoghurt , fruit cocktail, 2 different juices, runny cold scrambled eggs , either raw or crunchy bacon , mini sausage, boiled eggs and eggs for you to boil your self for a softer egg, Brie and ham, croissants ( the best thing offered for breakfast) chocolate pastry ,baguettes, white and whole wheat bread for toast (no peanut butter) , 2 cereals and milk and some cut up fruit and if your lucky there may be a banana left. I asked for some tomatoes and they said no even though they serve them for lunch in the same spot! They seemed annoyed when I asked for a fork (cuz there was none ) or more eggs and was told no more . I even translated my request to French ( thanks to an app) thinking maybe they didn’t understand. Nope!!! No luck. Hotel Gift shop: great prices to get water ,beer souvenirs. Filibuster: for lunch only till 2-2:30 then drinks only. Ate there 2x and found that it seemed as though French speaking were preferred and served before me. I ordered a ham sandwich and fries and 2 people behind me got their orders before mine, I had to ask where mine was and seemed annoyed when they had to put down more fries. The nachos were so stale and the guacamole tasted like a paste. Dinner buffet we checked out a few times but passed because the restaurants close by had better priced food and we had a lot of great dinners else where like La Verdure (check out my reviews on them and pics) No entertainment here at night All in all , great view from the room .wish I was on a higher floor. Beach was nice, and the staff at the front desk and maids were really great.…
Canella Beach Hotel in Guadeloupe is a solid 3+ star resort and a great value . It is located in Gosier- convenient to the airport, in a quiet waterfront section of Rue des Hotels. Among Canella Beach's many strengths is that it has a lovely beach front on the Carib Sea ( not many Gosier hotels do) - with white sand, complimentary sun loungers & umbrellas, & access to a tasty snack shop. The beach is cleaned & groomed every morning. Hotel rooms are most comfortable, nicely decorated, & roomy Every room has a kitchenette/balcony- which is a nice feature. Our accommodations were in a Superior Studio suite- with a fabulous ocean view. The grounds/ gardens are well maintained & nicely planted with tropical foliage. The pool is good sized, kept very clean ( & also offers a hot tub/spa).& is surrounded by nice pool loungers The hotel provides plush beach towels for their guests. A most complete breakfast buffet is included in the room rate- and features fresh local fruits, pane au chocolat, croissants, & french rolls- and toast- as well as eggs (scrambled soft boiled or hard boiled), breakfast meats, cereals, brie, tropical jellies, yogurts, fruit juices, & coffee(-plus the makings for cafe au lait). There is noticeable on going efforts to improve / paint -replaster exteriors of the hotel- which is painted in bright tropical colors Reliable taxi services can be arranged through the hotel for airport transfers- as well as for travels around the island. A plaza offering car rentals/ a small grocery shop (epicerie)/ gift shop/ & restaurants is an easy 5 minute walk from the hotel. There are many fine restaurants in the Gosier area- offering delicious Carib/ French/Creole cooking which we greatly enjoyed Available is an Excursion Director ( Dina) who is at the hotel Mon- Fri /8-10am - who offers excellent tours around Guadeloupe We booked full day tours of Grande Terre, Basse Terre, a snorkeling 1/2 day trip, and visited the very fine Aquarium, & Zoo /Botanical Gardens. All were excellent- well done, & even offered in English(in this piece of France). The staff at Canella Beach is most pleasant, reliable, & helpful. Our whole experience in Guadeloupe- centered at Canella Beach Hotel -was a tropical delight! Tres Bon!…
We enjoyed our stay with you. The beach was wonderful and the water lovely. Our balcony gave us a great view. We were unprepared for there being no shampoo and know next time to bring some. Most hotels provide all that. The only thing I found disturbing was the number of birds hopping on the dining tables. One stole a piece of my bacon.
Loved this hotel ! Although we had asked for a superior room with ocean view the room we were given at first was a superior room but with no view at all the roof of a garage or something! Went back to reception immediately and explained this was not what we were expecting and asked for any other room with a view even if we had to pay more they found us a beautiful room with an awesome view the room was spotless and the outdoor kitchenette well equiped! It was technically a standard room but I think the only difference is the furniture is wicker instead of wood and I like wicker better! The breakfast buffet included was delicious, the grounds the beach the staff are all absolutely lovely! Special thanks to Livio at the front desk your incredible customer service ans smile thanks for making us feel like welcome guests at your hotel 😎 on a last note the dinner buffet at the hotel restaurant was the best meal we had during our stay !…
Due to budget we had no choice but to chose the Canella, though the reviews were somewhat varied. We were not disappointed. We had a brillant long weekend. Our room was in fact 2 small studios each with a balcony and kitchen. The boys studio was above ours and joined indoors by staircase. Both studios looked recently renovated. The pool spotless and open until 10pm. The hotel beach is virtually private for the hotel guests as outsiders have a hard time getting to it. The water crystal clear and safe for kids, however when we were there, like many other parts of Guadeloupe at the time there were jellyfish. Not big ones. We all got stung but didn't stop us from bathing. There is a water scooter rental company on the beach too plus canoes (free for guests I believe, canoes, not water scooters). We didn't use the hotel restaurant for lunch nor dinner but preferred to walk down the road towards the casino as we’d seen several places, ended up eating fast food . Breakfast was included in our break, which was fine, however the coffee was hideous. The restaurant area is like a bird aviary, which we didn’t mind and look out for the iguanas which roam around the tables. Kids loved it. We paid for 2 nights 5 people (duplex accommodation) 300 euros. Compared to other hotels its very cheap. As we return to Guadeloupe every 2 years we’ll certainly return, especially as the music festival is be continued apparently next door to us in Le Moule :( p.s. The reception team speak English.…
I visited Guadeloupe for a weekend on a business trip in Feb 2019. The staff is incredibly friendly and I felt welcomed right away. The front desk staff really when out of their way to make sure I had everything I needed. The room was very clean and comfortable with all of the basics, internet, effective air conditioning; etc. I couldn’t find any English channels but was happy to enjoy French and didn’t spend much time in the room. The grounds are nice, not amazing but totally fine for a mid level vacation or business trip. Food at the restaurant was good. The buffet changes slightly each night and was tasty. Nothing blew me away but again for an affordable break, it was fine. There are some fun restaurants a 15 min walk away at a NYC pace. Great local food and a few tourist shops. The beach was small and pretty enough. There was a lot of seaweed, might have been the season or there may have been a storm but it really was a lot that kept washing up on the edge of the shore. They had someone there most of the morning well into the afternoon cleaning it all up but it was stubborn and kept coming. In the water, the beach was a bit rocky. It felt like a storm had churned things up a bit but I’m sure will settle back soon. For the most part there were plenty of sections with smooth sand. Water was cool and refreshing. I prefer clearer water but it was very pretty. It rained off and on but didn’t ruin my short time on the beach. If you want a three star hotel, that’s exactly what this is, no more, no less. I prefer a bit more glamor and fuss but for my quick business trip it was perfectly fine. If I was paying for a vacation it would be worth it to me to pay a little more for something a bit fancier since I don’t travel much. I wouldn’t spend more than a long weekend there, Thurs-Sun. Longer and I’d need some more fluff. For a family trip, it’s quite appropriate though it was an older crowd. I used to travel a lot for work, nearly forty countries. I really know hotels and accommodations and this is a real three star place. It’s a bit pricey for a three star stay if I had paid for it but if you’re looking for a three, this is it. If you come this far and stay here, make sure you plan to visit other beaches and other parts of the island. This isn’t a great representation of the beauty of Guadeloupe. …
Our family spent the last night of our vacation here because of its proximity to the airport. The staff was incredibly friendly, and they were trying so hard as the phone kept ringing and more people lined up at the desk (they have 143 rooms I think). They were clearly undermanned and overwhelmed but always kept smiling. We had to wait a long time for our room to be ready which was not hardship—the beach is gorgeous. The 5 euro charge for a chaise was annoying, but if you can score the spot out on the pier you'll never want to leave. The food at the beach bar was adequate and the dinner buffet was excellent. Rooms were dated but large and comfortable. If you're looking for a young or a family scene, this is not your place. An older crowd.
A rather expensive resort, located on a beautiful beach, with wonderful staff that just leaves you with wishing ...if only they did this, if only they did that, if only they spoke a few languages other than French although the staff did try. The accommodations we requested for a handicap accessible room was exactly what we got and it was a nice room. We arrived at 9pm at night and if only someone could have showed us to our room instead of having us bump and thump around the hotel late at night with our luggage telling us that our room was right up the hall and make a right???? Our room was not all the way out the door and it was to the left. We are 81 and we did request a handicap room....a little help at that hour would have meant a much warmer welcome....Not "You are on your own". The big flat screen tv was ALL in French. Even Cuba has CNN in English. There were no booklets to guide you....no hand outs to tell you what is going on in the hotel....everything had to be figured out. We didn't figure out our password for two days when someone sort of pantomimed that we needed the magical password. When you first are driven up to the entrance of the Canella Hotel, there is the set of stairs and a handicap ramp on both sides but guys, go for it and buy some paint. Your first impression is this place looks a little seedy. Its not but that is what greets you. The breakfast that came with our room could not have been better served by lovely staff that did try to communicate and did a fairly good job. I feel bad saying these negative things about a hotel that tries....but then I thought....its the staff that tries. The owners just need to part with a few bucks and spruce the place up. My room had a handicap shower that soaked the whole room, had chipped paint and actually could have been dangerous. Our telephone never worked in the room. Again I feel bad complaining but it was a very expensive hotel .....there were much cheaper residences nearby....and you really needed to rent a car as there was no way of getting around that we could figure out without one. We've had vacations all over the Caribbean so language has a way of sorting itself out on holiday. It should not be that big a problem. We had a grand time in Cuba last year and it was half the price. Again, I cannot say enough about the fabulous staff especially the young lady Christine at the front desk and another young man who really went the extra mile. So my complaint is this: Owners, do some much needed renovation OR charge less money. We did have a wonderful time there and as I said the staff made all the difference. The potential here is so much better than the actual occurrence. You are already ahead of the game with your staff...........Now make them proud because they try so hard to please.…
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