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All reviewsgreat servicebreakfast buffetfront desknice hotelbusiness tripfeel at homespecial thanksmaking surerestaurant staffgreat barmakes me feelvery nice stayfront of housethe bell mannice decorationrooms are largenice room
The hotel is very good, waiters are very kind especially Martin Rosas. I found the hotel clean and close to many restaurant. There is also a great gym and parking for cars. Breakfast is reach and the menu for the restaurant is perfect.
Wonderful hotel. I have stayed at many hotels in the area over the course of a couple years in Toluca. But now I only stay here. It is by far my favorite. The staff is wonderful. Ask for Mario he is the best. Convenient location...More
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 14 September 2017
Thank you for choosing us as your predilect hotel in Toluca, we are always happy to hear that the people who work here make the difference between one place or another. We hope to continue serving you.
Excellent service by all staff. Especially hostess Carmen at the restaurant and Dulce at front desk.
Rooms are nice and sleep is great, there is even a quiet zone!
I would highly recommend it for business or vacation stays.More
Thank Mario D
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 12 April 2018
Dear Mr Dominguez,
We are so glad about your comments, thank you!. Let me share with you that our staff is very interested on having a warm welcoming for all our guest, and we will keep on improving new ways to make you feel at...More
I've been staying at this hotel for the last 5 years, every single week or every 2 weeks.
Hotel has been upgraded with excellent rooms and the staff is very good.
excellent service starting with Mario and Jorge (bellboys) following with Adal, Jairo and Mary,...More
I have been staying on and off at this hotel for about three years. First of all, the staff provide you with great service and treat you with courtesy and respect. Mario, the bellman, delivers exemplary service to guests and makes me feel at home...More
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 16 March 2018
On behalf of all the staff of the Crowne Plaza Toluca we would like to thank you for your preference and loyalty during all these years.
We are really glad that our services provided from all our staff they exceed your expectation as they go...More
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have... More
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have stayed in includes a refrigerator, coffee maker with coffee (and tea).