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Crowne Plaza Lancaster Toluca

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Traveller (44)
Room & Suite (49)
Dining (5)
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Overview
  • Excellent68%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great service”(13 reviews)
“breakfast buffet”(12 reviews)
“front desk”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Lancaster Toluca
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Offers from Crowne Plaza Lancaster Toluca
Special Offer: Book Direct and Save
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Reviews (279)
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138 results
Traveller rating
79
40
10
6
3
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LanguageEnglish
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79
40
10
6
3
Show reviews that mention
All reviewsgreat servicebreakfast buffetfront desknice hotelbusiness tripfeel at homespecial thanksmaking surerestaurant staffgreat barmakes me feelvery nice stayfront of housethe bell mannice decorationrooms are largenice room
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1 - 5 of 138 reviews
Reviewed 2 weeks ago via mobile

The hotel is very good, waiters are very kind especially Martin Rosas. I found the hotel clean and close to many restaurant. There is also a great gym and parking for cars. Breakfast is reach and the menu for the restaurant is perfect. Marco Bell

Thank Marco M
Hotel's Favourite
Reviewed 24 August 2017 via mobile

Wonderful hotel. I have stayed at many hotels in the area over the course of a couple years in Toluca. But now I only stay here. It is by far my favorite. The staff is wonderful. Ask for Mario he is the best. Convenient location...More

Thank caseycgs
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 14 September 2017

Thank you for choosing us as your predilect hotel in Toluca, we are always happy to hear that the people who work here make the difference between one place or another. We hope to continue serving you. Eduardo R. General Manager

Reviewed 11 April 2018 via mobile

Excellent service by all staff. Especially hostess Carmen at the restaurant and Dulce at front desk. Rooms are nice and sleep is great, there is even a quiet zone! I would highly recommend it for business or vacation stays.More

Thank Mario D
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 12 April 2018

Dear Mr Dominguez, We are so glad about your comments, thank you!. Let me share with you that our staff is very interested on having a warm welcoming for all our guest, and we will keep on improving new ways to make you feel at...More

Reviewed 5 April 2018

I've been staying at this hotel for the last 5 years, every single week or every 2 weeks. Hotel has been upgraded with excellent rooms and the staff is very good. excellent service starting with Mario and Jorge (bellboys) following with Adal, Jairo and Mary,...More

Thank paovanemartin
Reviewed 9 March 2018

I have been staying on and off at this hotel for about three years. First of all, the staff provide you with great service and treat you with courtesy and respect. Mario, the bellman, delivers exemplary service to guests and makes me feel at home...More

Thank freeatlast162
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 16 March 2018

On behalf of all the staff of the Crowne Plaza Toluca we would like to thank you for your preference and loyalty during all these years. We are really glad that our services provided from all our staff they exceed your expectation as they go...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$107 - US$984 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$984 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (44)
Room & Suite (49)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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TravelM0m2000
3 March 2016|
AnswerShow all 4 answers
Response from Braxo | Reviewed this property |
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have... More
0
Votes
Room Tips
"Take a room not connected to the road side."
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"All rooms are nice"
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"I really like the suites on the second floor."
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"First time stay in this hotel, so I don't know which location/rooms are better. But my was on top floor."
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