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The hotel starts to show signs some things are becoming dated. The rooms are ok, but there are some stains on carpets, walls etc. The soundproofing is acceptable.
The food in the restaurant is kind of tasteless despite the variety. The coffee blend they are...More
The apartment was big one, very clean, amenities good, good food, we had a special dinner with live music on Saturday night. Everything was just perfect. The hotel is near the lake Kleptuza, away from Velingrad in a quiet surroundings.
Actually this is not a real 5* hotel. Some places in the hotel and swimming pool area weren't very clean and well kept. The hotel need be better kept. No outdoor swimming pool. The indoor swimming pool and the area around it is reasonable big...More
Special to Mr. Boyan Alexandrov,
Mr Alexandrov the category of the hotel itself that you so despaired fight for is not good contestation. To make 5 star hotel and to do nothing to keep the quality of service and managing employees is nothing than bad...More
1 Thank Daniel D
Response from Boyan_Alexandrov, Director of Sales at Balneo Complex Saint SpasResponded 17 January 2017
Dear Mr. Dimitrov,
Thank you for your detailed review and time to write to us!
I would gladly share with you some of our work process. We make and confirm our bookings in written and every booking has an individual number in the hotel system....More
We had great time there and it was good relax. The hotel has well organized staff and everything is going very smooth. As a building is quite big and maybe is not so good idea but they implemented it well in the enviroment. My small...More
Response from Boyan_Alexandrov, Director of Sales at Balneo Complex Saint SpasResponded 5 December 2016
Dear Harry4444, thank you for your time to review your stay with us! I am glad you enjoyed your stay and our services, especially the kids facilities and our work organization! The roads in/around Velingrad are a long topic, just like almost anywhere in Bulgaria....More
US$71 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Luxury Hotel in Velingrad
#12 Spa Hotel in Velingrad
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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Response from Harry4444-gol | Reviewed this property |
It is more than strange cleaning lady to take money for it. I think is not normal somebody to take money except reception, bar, restaurant or some cash manager. If you didn't receive and ticket from fiscal machine it seems... More
It is more than strange cleaning lady to take money for it. I think is not normal somebody to take money except reception, bar, restaurant or some cash manager. If you didn't receive and ticket from fiscal machine it seems like somebody takes money for himself or herself.
I hope it is enough as opinion but if not let me know.