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Novotel Bangkok Suvarnabhumi Airport

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Novotel Bangkok Suvarnabhumi Airport
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5,460 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Bangkok Suvarnabhumi Airport
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Showing 4,300: English reviews
Tokyo, Japan
Reviewed 11 March 2014

Just 5 min by Hotel Shuttle Bus from/to the BKK Int'l Airport. Very convenient for guests with late-night arrival and early departure. But in the Buffet restarurant (only local food restaurant) it took more than 40 min to the first dish when we ordered a la carte, and what is worse, all hotel staff looked unpleasant with their own work.

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Helpful?
Thank noakatoh
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for taking the time to sharing your experience. We strive to provide a superior service experience for every customer: therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apology once again for the unpleasant experience you have encountered...

Mississauga,
Reviewed 9 March 2014

This hotel is located right next to the Suvarnabhumi Airport (BKK). There is a walkway (near the entrance to the Airport Link) that links the airport terminal to the hotel. Check-in took a little longer than expected as there were only 2 staff at the front desk with at least 4 guests waiting in line. Compared to other Novotel hotels...

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Helpful?
Thank Shaozhi
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for your comments and we have noted your concerns regarding the check-in. We will certainly look at this for ways to improve our services for future guests. We understand your concern regarding the internet unfortunately the price of the internet was not decided by the hotel but it has been decided by the Airport Authority of...

Genoa, Italy
Reviewed 9 March 2014

I made our booking through Booking.com on 1st July 2013 for 6th March 2014, this was quoted as non-refundable. Imagine my surprise when on the 5th March I received an e-mail from the hotel via Booking.com to say my booking was cancelled. On checking with Booking.com, they unhelpfully said I would have to re-book and - surprise - the price...

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Helpful?
Thank Gige484
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for sharing your experience about your recent stay. We sincerely regret to learn that your experience was not a pleasant one. Therefore, we would like you to contact us directly to resolve this matter.

Zurich, Switzerland
Reviewed 9 March 2014

We stayed at this hotel on four different ocassions between flights from and to Europe, for one night. We chose this hotel for the vecinity to the Suvarnabhumi-Airport. We used the shuttle bus from and to the terminal to catch our flights and showed to be very reliable. Big rooms, clean and comfortable beds, nice room-service and also nice Thai...

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Helpful?
Thank Adrian R
Melbourne, Australia
Reviewed 8 March 2014 via mobile

With only just over 24 hrs for a Bangkok stopover, what a sensible idea this hotel has. We checked in and have our room for 24 hrs from check in time. No desperate finger crossing and trying to charm reception staff for a late checkout. So easy to get to city for day and we have room and shower until...

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Thank DominiqueMelbourne
Switzerland
Reviewed 8 March 2014

Although we just spent one night I have to say that our experience was rather on the disappointing side. Long check in (really long), although we booked in advance and they had all our details, it took them more than 30 minutes and 3 people to give us our room. We needed 2 non smoking rooms, one of them was...

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Helpful?
Thank Sharkdive1
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Please accept our sincere apologize for the problem you have been facing upon check in and the quality of room given. All of the front line staff has been brief once again to handle guest request as first priority and we will conduct more training in order to improve the level of our communication and services standard. We...

London, United Kingdom
Reviewed 7 March 2014

Yes a bit more expensive (by Thailand accomodation standards) then some options but this hotel is ridiculously convenient and pretty darn comfortable and well run as well! I would expect a hotel located on the property of an international airport to command a premium price, I would also expect an 'average' experience, this novotel delivers a good deal above my...

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Helpful?
Thank Lasnafu
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will...

New York City, New York
Reviewed 7 March 2014

I do not specialize in airport hotels but sometimes you have no choice and often you have no expectations. This novotel is not only convenient but also very surprising. A beautiful pool, a magnificient garden..but mostly easy checking and check out and a great quiet room.

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Helpful?
Thank annetteapproved
Stockholm, Sweden
Reviewed 7 March 2014

..or an early flight in the morning. The clostest you can get to the airport. There is a very regular mini van service to and from. The rooms are clean and spacious. Ours was overlooking the pool. Wifi was an extra cost. The staff are very helpful and breakfast was OK. We would definitley stay here again if our trip...

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Helpful?
Thank swedensm
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for sharing your experience and we are glade to know that you have a wonderful stay with us. Our team member is look forward to welcome you for your next visit to BKK.

Portland, Oregon
Reviewed 6 March 2014

This hotel suited our overnight needs perfectly. Arrived late at night, flying out the next afternoon. Staff very kind and helpful. Some staff spoke less English than others which was a bit difficult. Nice big pool. Hot and a hazy overcast Sky - air pollution? We couldn't tell for sure but we sure didn't see any blue sky! Bed comfy...

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Helpful?
Thank BarefootBuddies
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for sharing your experience; it is always a pleasure to receive positive feedback. We look forward to welcoming you again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 

Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Region: Thailand > Samut Prakan Province > Bang Phli
Price Range: €130 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Bangkok Suvarnabhumi Airport staff and other travellers.
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Questions? Get answers from Novotel Bangkok Suvarnabhumi Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it's right next to the main Bangkok airpost”
 of 5 bubbles sas494, 16 Mar 2017 | Read review
“interior facing the pool”
 of 5 bubbles PaulF772, 15 Mar 2017 | Read review
“High floor at back of hotel”
 of 5 bubbles gs488, 15 Mar 2017 | Read review
“Executive floor rooms!”
 of 5 bubbles michaelr423, 14 Mar 2017 | Read review
“Executive Rooms are good quality.”
 of 5 bubbles 239stanc, 12 Mar 2017 | Read review
5 of 5