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Novotel Bangkok Suvarnabhumi Airport

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Novotel Bangkok Suvarnabhumi Airport
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5,409 Reviews from our TripAdvisor Community

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Showing 4,262: English reviews
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London, United Kingdom
Reviewed yesterday NEW

My husband and I spend one night at the Novotel before our flight home to the UK. It is very well located near the airport with a free shuttle provided near gate 4. This was very efficient and seemed to be on demand so no wait. The check-in was friendly and efficient. Great lobby area with good choice of restaurants....

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Helpful?
Thank Caroline1026
Vienna
Reviewed 2 days ago NEW

Had a room at executive floor which is not anything different than other rooms but guest have access to a lounge serving free food and drinks. If one uses this service it will make the price difference up. Room was OK but is in need of renovation. Bathroom seperated by a glass window - if you like watching your partner

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Helpful?
Thank Berggericht
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Berggericht, Thank you for taking the time to tell us about your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. Firstly I apologize for the disappointment you had about the decoration and the design of the rooms. Please rest assure that the management team are aware of it since the refurbishment project is now our upcoming plan. However I...

kansas/wisconsin
Reviewed 3 days ago NEW

Just read all the other positive reviews. Ditto. We didn't use the shuttle until our last departure from the hotel as the other times we just walked from the airport to the hotel's entrance. BUT, the shuttle takes one directly to the correct floor, usually the 4th floor for departures and check in. That eliminates the need to ride the...

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Helpful?
Thank transientm
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear transient, Thank you for your recent stay at Novotel Bangkok Suvarnabhumi Airport. We very much appreciate you sharing your feedback with us. It is always important to us to know what we should work on to improve our service and provide memorable stay experiences. And the positive feedback were encouragement for us as well. If there is anything I...

Jyväskylä
Reviewed 3 days ago NEW

If you are just stopping by you may find this hotel ok. I wouldn't recommend this for more than one night stand. The best thing in this hotel is the location right next to Intl airport. Check-in is slow as starving years. Reception behaviour and assistance were just poor. Colleagues got uncleaned rooms, or even someone already accommodated in given...

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Helpful?
Thank Jan-Markus H
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Jan-Markus H, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. First of all I am very much concerned to learn that we could not meet your expectation and not able to have a pleasant check-in experience to you. Moreover I regret to learn about the dirty rooms your colleagues...

Tulsa, Oklahoma
Reviewed 3 days ago NEW

This is my 3rd stay here and once again, there were problems. You would think with the prices they charge, they would want to deliver high quality. The shuttle service was quite disappointing. Not a good experience. I brought my specific complaints to the manager on duty. Also, there are linen carts and items from housekeeping department left in hallways....

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Helpful?
Thank GuyTraveler324
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear GuyTraveler324, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

London, United Kingdom
Reviewed 3 days ago NEW

We booked this hotel though Hotel.com, it was for just a night before our flight home, I didn't look in to the pictures or reviews as it was only £87 with breakfast so wasn't expected much, OMG was we in for a shock it was so amazing, the lobby just left us stunned then the rooms, very comfortable with all...

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Helpful?
Thank Kerrylynn186338
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Kerrylynn186338, May I take this opportunity to thank you for your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. We appreciate your valued feedback which allow us to improve guest satisfaction. I am delighted to learn that you enjoyed your stay with us. Your positive comments and high scores noted have been shared with all associates to further support...

Copenhagen
Reviewed 3 days ago NEWvia mobile

This hotel has a great location but that's all. The rooms are worn and dull. The process for checking in and out is taken to must time. People are coming and going all around the clock which makes the hotel very noisy. All in all, ok for a night if needed.

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Helpful?
Thank Mads E
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Mads E, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I apologize that we could not meet your expectation and not able to provide you a decent check-in moment. Moreover I was very concerned to learn about the disappointment you had about the decoration and the design of the...

Cheltenham, United Kingdom
Reviewed 4 days ago NEW

An excellent airport hotel location. Convenient for a stop over and an easy 5 minute covered walk from the airport terminal. The pool facility and gardens were very relaxing. Restaurant facilities were excellent and food quality very good. The only negative is the location, furnishings and food quality in the Executive lounge which is not as good as other Novotel...

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Helpful?
Thank nsinsing
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear nsinsing, Thank you so much for taking the time to let us know about your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. Feedback such as this from our loyal patrons is highly valued as it makes us better. Please allow me to rest assure you that every each of your suggestion will be shared among the management team....

Niagara Falls, Canada
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Duncan M
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Sollentuna, Sweden
Reviewed 6 days ago NEW

Everything you need for a stay over in class. The room was clean and The beds were super. Excellent bathroom and soft towels. Perfect for one night or more before you take your next flight. The shuttle in The early morning was very easy. This is My " go-to " hotell in Bangkok before flying home. I will book a...

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Helpful?
Thank DrPepper72
Christophe G, General Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear DrPepper72, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. Your comment will be share among with our team. I am sure that this feedback will encourage to all of our staff as we strive to continuously improve the quality of our services. Thank...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 

Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Region: Thailand > Samut Prakan Province > Bang Phli
Price Range: €126 - €258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Bangkok Suvarnabhumi Airport staff and other travellers.
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Questions? Get answers from Novotel Bangkok Suvarnabhumi Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Think about access to the pool area.”
 of 5 bubbles transientm, 21 Feb 2017 | Read review
“The shuttle bus details are very hard to find on the web site but worth tracking down.”
 of 5 bubbles ginger23_12, 8 Feb 2017 | Read review
“Try for a room overlooking the pool”
 of 5 bubbles missiquincy, 27 Jan 2017 | Read review
“We had an executive room with a view of the beautiful pool area.”
 of 5 bubbles danwen888, 21 Jan 2017 | Read review
“choose an executive room / suite for access to the business lounge”
 of 5 bubbles PFBP1, 18 Jan 2017 | Read review
5 of 5