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Iberostar Ensenachos

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Iberostar Ensenachos
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4,722 Reviews from our TripAdvisor Community

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Showing 3,070: English reviews
London, England
Reviewed yesterday NEW

This hotel was clearly designed to be a five-star hotel – the rooms are spacious with large bathrooms, the main lobby area is pleasant and above all the grounds are impressive and very well kept. There are fine sandy beaches and a beautiful bay. However, the hotel has jumped onto the cut-price holiday market catering for cheap “value for money”...

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1Thank TravellerGuyUK
Brantford, Canada
Reviewed 2 days ago NEW

Well, we've been back to Iberostar Ensenachos for the second time. It was great. Especially when staff remember you from the previous year. It was so nice to see them again. We plan another trip back to the same resort in about another year. This place, the people, go above and beyond to make sure your vacation is the best...

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3Thank Linda H
Reviewed 3 days ago NEWvia mobile

I cannot wait to come to this resort I am at the airport right now. So many positive reviews and since I can camp in a tent and be excited to me this is already a 10 star stay tuned for my review! Here we come!

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3Thank Sonya C
manitoba canada
Reviewed 3 days ago NEW

Stayed January 13 - 20, 2017 Firstly, I'd like to start this review to say some people have unrealistic expectations when visiting a resort in Cuba. We have been to Cayo Santa Maria 4 times in the last few years and Iberostar Ensenachos is one of the best. From the prepping our food to the servers making sure we are...

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8Thank mmdark
London, Canada
Reviewed 4 days ago NEW

If you are hesitant to pay extra for village let me assure u it will be worth it. The food difference alone is enough..I recommend breakfast room service everyday. Call and prebook for the week and viola delivered to your dining room on time with a smile. . Dont forget to add a cappuccino. Calamari and lobster tails or a...

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5Thank countrygirl8721
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear guest, On behalf the hotel staff of IBEROSTAR Grand Village Ensenahos for your holidays and for sharing your wonderful experience with us. We are so happy to know that we did not disappoint you and we have made your stay memorable and pleasant. Thanks for highlighting our strengths; it's a nice feeling when we accomplished what we aim to...

Val David, Canada
Reviewed 4 days ago NEW

Just returned from Ensenachos yesterday, our second visit to that resort, and it was fabulous...again. The service was very friendly and helpful at all locations on the resort. It is the only resort we have been to in Cuba where the bank has extended hours and NEVER has a problem exchanging money and giving single pesos for tipping. As a...

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3Thank Cathy D
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, On behalf the hotel staff of IBEROSTAR Ensenachos we thank you for staying with us. It's so nice to hear that you have had a wonderful time during your stay and you do not have doubts about choosing us again as your holidays destination in Cuba. Thanks so much for bringing to us your formidable experience and as...

toronto, on
Reviewed 5 days ago NEW

We have been to Cuba before so already had pretty low expectations for quality of services and food. This time was no exception despite their early presentation of something better. We arrived from a late flight and were prompted to attend the buffet before closing. To our surprise they had grilled lobster tail, rabbit and duck on the menu along...

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3Thank Tux77
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, Thank you very much for your recent stay and that you have taken the time for this detailed review. We are terribly sorry to hear about your disappointment, we understand how frustrating it can be to deal with rooms inconvenience while you are on vacation. With regret, we are aware that you could not enjoy your stay with...

Prince Albert, Canada
Reviewed 5 days ago NEWvia mobile

I went down to this resort in January of this year. The resort is very clean and we'll kept. The staff are fantastic and friendly (not unusual for cuba). World class white sand beach that was kept very clean. The buffet was good but there were no variations over the week we were there. Everything was exactly the same for...

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4Thank bgoode11
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, Thank you for choosing IBEROSTAR Ensenachos as your vacations destination and sharing your experience with us. Nothing is more rewarding than knowing we have met one more time our guests expectations. The entire team here is hardly working just to give this amazing impression to everyone. All those aspects you mentioned are the ones most of the guests...

Toronto, Ontario, Canada
Reviewed 6 days ago NEW

If you are looking for a place to get away and enjoy sun and surf, then this is the place. I would like to start with the cons. The check in procedure was okay, but we did not have a room with a king bed and there was no option until the next day. The common facilities around the hotel...

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6Thank John W
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear guest, On behalf of the hotel staff of IBEROSTAR Ensenachos we thank you for choosing us for your holidays. It makes us happy to know that you were satisfied; this demonstrates us that we are on the right way for pleasing our guests during their stay. We hope to have you again soon in our marvelous hotel and we...

Ottawa, Canada
Reviewed 1 week ago NEWvia mobile

This was 12 time to Ensenachos ,like usual we were treated like royalty,the food was so good that even the manager of the StarFish came over to eat lobster! You know it's a great resort when you get to meet stars like El Grupo Aventura and La Señora Dayana in the same week. They now have a doctor on staff...

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10Thank luc r
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear guest, On behalf of the hotel staff IBEROSTAR Ensenachos we thank you for choosing us as your vacations destination. It makes us very happy when we know that we have delivered the excellence of services that characterizes us. We have shared your positive lines with our team and congratulated them for the great service the are giving. The entire...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometers of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more   less 

Additional Information about Iberostar Ensenachos

Address: 52700, Cuba (Formerly Royal Hideaway Ensenachos)
Region: Caribbean > Cuba > Cayo Ensenachos
Price Range: €152 - €283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Ensenachos 5*
Number of rooms: 506
Also Known As:
Iberostar Ensenachos Hotel Cayo Ensenachos
Occidental Royal Hideaway Ensenachos Cayo
Royal Hideaway Ensenachos
Occidental Royal Hideaway Ensenachos Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Ensenachos staff and other travellers.
557 questions
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Kitchener, Canada
4 months ago

See all questions (557)

Questions? Get answers from Iberostar Ensenachos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“spa adults only, king size beds, mini fridge, a/c large room and bathroom, balcony”
 of 5 bubbles G2473YAlindah, 22 Jan 2017 | Read review
“All rooms are nice”
 of 5 bubbles keitho23, 15 Jan 2017 | Read review
“We opted for the Spa area which is for 18+ only with its own pool and bar.”
 of 5 bubbles 265markw265, 14 Jan 2017 | Read review
“There are only two floors and so very accessible.”
 of 5 bubbles svaliquet, 10 Jan 2017 | Read review
“The Village is the place to be!”
 of 5 bubbles canadianrainey, 9 Jan 2017 | Read review
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