Hotel Servigroup Galua
Avenida Gran Via KM 3, salida Nu. 30, 30380 La Manga del Mar Menor, Municipality of Cartagena Spain
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Room & Suite (417)
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About
#1 of 24 hotels in La Manga del Mar Menor
Location
Cleanliness
Service
Value
Travellers' Choice
This property is 1 minute's walk from the beach. Set on the beach on La Manga del Mar Menor, Hotel Servigroup Galua offers rooms with sea views. It features a seasonal outdoor pool, bar and lounge overlooking the Mediterranean Sea. Each spacious, air-conditioned room at Hotel Servigroup Galua has simple, modern décor. All rooms have satellite TV and free Wi-Fi. Guests can enjoy a buffet breakfast in the Galua’s restaurant, which offers Mediterranean cuisine for dinner. There is also show cooking and a snack bar. The hotel offers an entertainment programme and children's club during the summer months. The hotel has a wellness centre (supplement) which includes a sauna, Turkish bath, hot tub, and a fitness centre. Local activities include sailing, tennis and golf. Playa Honda and Playa Paraíso beaches are within 2 km of the hotel. Cartagena is a 30-minute drive from the hotel. San Javier Airport is 40 km away.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Children's playground
Parking
Wifi
Paid internet
Hot bath
Pool with view
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Game room
Entertainment staff
Evening entertainment
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Banquet room
Meeting rooms
Facial treatments
Manicure
Massage
Pedicure
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / wardrobe
Private bathrooms
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Quiet
Languages Spoken
English, French, Spanish
Location
58Somewhat walkable
Grade: 58 out of 100
39Restaurantswithin 1 km
6Attractionswithin 1 km
Contact
Avenida Gran Via KM 3, salida Nu. 30, 30380 La Manga del Mar Menor, Municipality of Cartagena Spain
Name/address in local language
Getting there
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1072Reviews64Q+A61Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Warm and friendly check in Hotel spotlessly clean everywhere The room was comfortable with a terrace the views are breathtaking There is a fridge in the room , bring a small kettle if you like your early coffee The food is great good choices everyday and they cater for dietary needs All the staff are warm and friendly There is a gym and massage area You have to book the gym which works and the massage is fantastic and very reasonable priced Drinks are reasonably priced There is an outside bar area and games area all clean the staff are lovely Beautiful swimming pools which are staffed daily by a lovely lady towels are also available for the pool area A fantastic hotel with really lovely staff and great facilities I would highly recommend this hotel
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Amanda Gato, Guest Services / Front Office at Hotel Servigroup Galua
Responded 6 Oct 2022
Dear Kim, Thank you very much for your kind words, we are delighted to hear that you had such a positive experience, our main goal is to create unforgettable moments for our guests, and we are very happy to know that with you we have achieved this. We are proud that you highlighted the attentiveness and empathy of our staff, apart from the cleanliness of the hotel in general. Thank you once again and we look forward to welcoming you back. Kind regards, Customer Service Department. Hotel Servigroup Galúa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice people. Accommodations not so much. AC barely works in multple rooms that we occupied. They only have a cafeteria and food was average. I would not recommend at all. Lower your expectations. You cannot make any changes to your reservations, it's pay up front and if you want to leave early and go unto your next destination, you are out of luck.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Servigroup, Guest Services / Front Office at Hotel Servigroup Galua
Responded 1 Sep 2022
Dear Companion, Thank you for your time publishing your comment on Tripadvisor as knowing our guests opinion is the best tool to improve our service. We apologize if the services offered in the hotel were not the appropriate. We would have appreciated that you had informed us about your discomfort during your stay and therefore, we would have tried to solve any inconvenience during your stay. With reference to the early departure, we would like to clarify that as published we do not reimburse any amount for early departures. Once again, thank you for your feedback and we do hope to welcome you back in the near future. Kind regards, Customer Service Department. Hotel Servigroup Galúa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Experience here was lovely. A very well decorated, modern hotel. Located well. Not too much around but enough - perfect access to the beach too. Clean rooms. Food was good, variety for all. Facilities were just as was needed. The only point of feedback really would be a lack of English speaking staff which was a problem at some points, other than that it was a 10/10 stay.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Servigroup, Atención al cliente/recepción at Hotel Servigroup Galua
Responded 20 Jul 2022
Dear Rebecca, Thank you very much for your kind comment about your recent stay in our hotel. We greatly appreciate the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much especially the view. With reference to our staff, we would like to mention that they receive constant training in order to offer the best service to our guests. However, we understand that in certain occasion there may be a language barrier. We offer our apologies, if in this occasion, you felt the service provided was not up to the usual standards. Hopefully we will see you again on future occasions. Kind regards, Customer Service Department. Hotel Servigroup Galúa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned home having had another amazing holiday in Hotel Galua. Everything about this hotel is fantastic. All staff are friendly, helpful and knowledgable. The cuisine is excellent and the facilities are first class We’ll be back again soon Alan
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
As always excellent standard, staff brilliant food superb cleanliness in all areas fabulous. Our third visit to this hotel and we will definitely be returning again. Nothing is too much trouble for them
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Servigroup, Atención al cliente/recepción at Hotel Servigroup Galua
Responded 28 Sep 2021
Dear J788GEsophiap, Thank you very much for taking the time to share your experience with us through Tripadvisor. Our main goal is to offer our guests an unforgettable stay, we are pleased to know that in your case we have achieved it. We remain at your disposal and hope to see you again soon. Kind regards, Customer Service Department Hotel Servigroup Galúa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is simples. 3 NEGATIVE REASONS: - The decor of the hotel is VERY basic. Nothing near the standards of a so-called 4 star hotel... rooms basic / reception basic / restaurant Basic = BASIC! - The food in the restaurant is very… VERY basic, catering to various tastes in a poor way… and especially to mine, which is REASONABLE. In this case… the food quality is difficult to justify a 2 star hotels. I know that they try to cater to all tastes… but miss to my taste of a good and decent meal. And when they have a microwave to heat food - A MICROWAVE???… that says it all. I know that food needs to be maintained warm… but never so much so to be microwaved. I am not willing to pay this much money to have microwaved food!!! And that is that. - The hotel décor in all is very… VERY basic. In my world, this is nowhere near a 4 star hotel. AT BEST… it may be a very basic 3 star hotel… but I reinforce the words. VERY BASIC 3 STAR HOTEL… not more than that. 3 POSITIVE REASONS: - The room was actually good. I know I paid more for the view to the sea… but in my opinions, worth every cent. - The WiFi was great… no issues - Third reason is… NO… there is no third reason… hence the maximum three star rating. As to the SO-SO rating, I would say: Staff needs training. NO… it is not the staff’s responsibility… it is the accountability of management. THEY have the obligation of training and keeping staff on top of everything. And check-out was a disappointment… they were just SO HAPPY to see me leave (less work), with little customer care training. Small words and actions make a HUGE difference... SUMMING UP: Hotel & ROOM = 3 Star Service & Staff = 2 star Generally Speaking = 3 Star Management = Train Staff = YOUR responsibility 100% - NOBODY ELSE…
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Date of stay: September 2021Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Servigroup, Guest Services / Front Office at Hotel Servigroup Galua
Responded 8 Oct 2021
Dear Trave1Bandit, First of all, let us thank you for sharing your feedback with us. Our guest's observations are highly important to us as we constantly work to improve our service. We are really sorry to read you felt disappointed by a few aspects of the hotel during your stay. Rest assured that the situation described is not in line at all with our high-level standards of customer service and your feedback will be shared with the staff as for us our guests satisfaction is of the utmost importance. Thank you once again for your comments. We do hope we can recover your trust in us and welcome you back in the future. Kind regards, Customer Service Department. Hotel Servigroup Galúa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked 3 rooms. Very nice stay and especially great place of the hotel on the rock. Nice pool with a separate section for small children. There are plenty of free sun loungers and parasols around the pool and on site. Very close to the beach. We enjoyed our stay. We would definitely return to the hotel.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: Many rooms have beautiful sea views. With a balcony where there is a beautiful view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hoteles Servigroup, Atención al cliente/recepción at Hotel Servigroup Galua
Responded 28 Sep 2021
Dear Ales230, Thank you very much for taking the time to share your experience with us through Tripadvisor. We want to thank you for sending us these fantastic comments about your stay with us. Comments like yours motivate us to continue working on achieving daily excellence in both our service and our product and this make possible stays as satisfactory as yours. We remain at your disposal and hope to see you again soon. Kind regards, Customer Service Department Hotel Servigroup Galúa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Myself, my wife and our 3 month old stayed here in October for a week. We stayed full board as we didn't want the hassle of having to find anywhere with such a young travel companion. The hotel was quiet as it was out of season (part of the reason we travelled when we did!). The staff were fantastic! We arrived after midnight. On arrival the lady on reception brought us to the dining area where they had put aside a cold meat dinner for us. So very thoughtful. The food was good quality and had a nice variety. The rooms were very clean and views are amazing. Well worth a visit.
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Date of stay: October 2019
Value
Cleanliness
Service
Room Tip: Choose a room with a Balcony as there are some without.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Staff is not well trained, specially at the front desk. They just provide confusing information about the use and schedule of facilities. We talked with a guy who looked quite experienced but he had no clue about anything regarding the hotel. We just asked him about the use of the facilities and he was really rude and just told the next client to go ahead without even give a solution. A 4* hotel should have well trained staff, but specially respectful people.
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Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Servigroup, Customer Service at Hotel Servigroup Galua
Responded 4 Sep 2019
Dear Felixmomo, Thank you for your feedback on Tripadvisor as knowing our guests opinions helps us to improve our service. We are sorry to hear that you felt our staff did not provide you with the correct information, we would like to mention that we are aware that they work very hard to offer our guests the best quality on service, however language barriers can sometimes result in misinterpretations. In any case, be assured that we will pass your comment to the head receptionist to detect any possible error in the service as our guests satisfaction is our main goal. We hope that this matter does not deter you from staying with us again in the near future. Kind regards, Customer Service Department. Hotel Servigroup Galúa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really excellent Hotel in a great location right on the beach, the pool is fabulous with loads of sun beds. The food is quite good, the relaxation suite is incredible, you need to book in advance, but when you do, you have the whole place to yourself, sauna, hot tub etc. All the staff including the cleaning staff were extremely nice and friendly, lovely rooms with super views. Only thing to note is La Manga is primarily visited by Spanish tourists, you will see very very few English or Irish people, so if its lively irish/ english bars you want, this is probably not the place for you, however the beach walks and scenery are incredible.
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Date of stay: July 2019Trip type: Travelled as a couple
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$110 - US$189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
servigroup galua hotel la manga del mar menor, sol galua hotel
LOCATION
SpainRegion of MurciaMunicipality of CartagenaLa Manga del Mar Menor
NUMBER OF ROOMS
194
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Claim Your ListingHOTEL SERVIGROUP GALUA - UPDATED 2022 Reviews & Price Comparison (Spain/La Manga del Mar Menor, Region of Murcia) - Tripadvisor
Frequently Asked Questions about Hotel Servigroup Galua
Which popular attractions are close to Hotel Servigroup Galua?
Nearby attractions include Cala Del Pino (1.1 km), Peke Park (0.7 km), and Van Gogh Pub (1.2 km).
What are some of the property amenities at Hotel Servigroup Galua?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Servigroup Galua?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Servigroup Galua?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Servigroup Galua?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Servigroup Galua?
Conveniently located restaurants include Cafeteria Bar El Sol, Restaurante El Jardín, and Obelix.
Are there opportunities to exercise at Hotel Servigroup Galua?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel Servigroup Galua?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Servigroup Galua offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hotel Servigroup Galua?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Servigroup Galua?
Many travellers enjoy visiting Ermita De Los Ángeles (9.6 km), Cabezo De San Ginés (9.8 km), and Mina Julio César (10.8 km).