I will rate this hotel not more than 3 stars. Hotel bit run down. Cleanliness not so good. Cabinet under basin is horrible. All piping, dark and dirty. Toilet bowl function not so good. Hotel television not functioning well.
Overall it is acceptable in cleanliness, however lacks character and ambiance. Staff struggle with English though they make their best effort to be helpful. Arrived late at night and the restaurants were closed. They ordered a meal for me online and had it delivered to my room. In the morning the Front Reception Guest Relations guy, Tony helped me at the local ATM – 30 meters away – with withdrawing money form an ATM, appears all the ATM’s don’t accept foreign DC/CC cards. If you are into Chinese food then the buffet breakfast is good – works for me! – else Western fare was not that great. There’s a bit of shopping in the immediate vicinity – street stalls and small shops. The nearest shopping mall was said to be 15 mins walk from the hotel.
First trip to China and was very impressed with this hotel! The rooms were clean and comfortable. Breakfast buffet was good Chinese food for a good value. All the workers were friendly and there was always someone in management who spoke English! All I had to do was ask! The service was awesome! They went out of their way to be helpful and they went over and above to help me out of a couple of problems I got my self into! I can not say enough to compliment this hotel and its staff!!
I have stayed 103 days, between Dec 2016 and Aug 2017, in this hotel (booked by employer,…). The welcome during check-in process was quite cold, staff behind desk is speaking barely English. I have stayed always in room 2401, a bigger room compared to the other ones with a separate bedroom and separate living room. The bathroom had a shower and a bathtub. The rooms needs a massive upgrade, carpet is dirty, wallpaper is yellish, the bathroom has stains everywhere. You should not walk barefoot in these rooms. In the early stage I asked to clean the carpet with a carpet cleaning machine which they did, the difference was massive, but then you come back after 1 month, same same all over again, cigarette stain’s everywhere, dirty spots on carpet. The cleaning staff, not worth the name, comes into the room to empty garbage bin, make up bed and then the walk away. No cleaning at all!! Laundry, same disaster, all is coming back washed, but completely wet, all needs to dry in the room on cloth hangers. Breakfast is not worth to talk about, really bad, especially when several busses with tourists arrived the evening before, impossible to get food. There was 1 person who tried to do his best, Mr.Tony Song, brilliant man,he speaks very good English, always willing to help, to fix things but his hands are tight as well!! In a nutshell I would not recommend this hotel!!!…
The hotel is fairly well located, with comfortable rooms. Unfortunately very few of the staff speak anything but Chinese. It is also a very popular hotel for coach tours, meaning that breakfast in the morning is a bit of a scrum, as there are literally hundreds of people pushing and shoving for a chance to get tables and food. Admittedly if you can take breakfast later in the day and not when breakfast starts, it is a lot better.