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Platino Hotel & Casino

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Platino Hotel & Casino
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172 Reviews from our TripAdvisor Community

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Showing 131: English reviews
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Reviewed yesterday NEWvia mobile

It's my second stay at The Plantino and my first review ever on this or any site for that matter. The stay was a super great deal I got at the last minute for $27 costing just over $40 with taxes and I only stayed for 1 night. It's improved mainly the internet working in my room perfectly (room 312)...

Thank Nathan M
Knoxville, Tennessee
Reviewed 2 days ago NEWvia mobile

I've stayed at this hotel 4 times for as long as two weeks. It's clean, conveniently located, and well run. The desk staff is very friendly and they speak very good English, especially Maritza. My only complaint is that the buffet breakfast gets a little monotonous.

Thank Joanne L
Reviewed 4 weeks ago via mobile

I stayed 5 days in this hotel and I was surprise how attentive are the staff in this hotel. Small hotel, nice bedroom, economic and close to everywhere you want to go in Santiago. I recommend this place 100%

1Thank Evelyn b
Hotel P, Manager at Platino Hotel & Casino, responded to this review

Dear Valued Guest: We would like to thank you for taking the time to review us. We want our customers to feel right at home when staying at our Hotel, so customer service is very important. Our location, which is close to the center city and airport, makes it a great choice for those who are visiting Santiago. We appreciate...

Miramar, Florida
Reviewed 21 April 2017 via mobile

Maritza at the front desk was great was great the hotel. Breakfast could have been better but the location and service was good. Great bar across the street and walking distance to a good restaurant when you exit the hotel to your right.

1Thank riosr02
Hotel P, Manager at Platino Hotel & Casino, responded to this review

Dear Valued Guest: Thank you so much for taking the time to write a review. We are glad you found our hotel to be great and also our attention to customer service. Our location is one of my reasons our guests keep returning to us. Minutes from the center city yet close to the airport, makes it a very convenient...

New York City, New York
Reviewed 20 April 2017

Pros: The location is great. The staff was great and the room was very clean (which is essential to me feeling comfortable). Cons: The television programming should have some english speaking channels in it's arsenal. Based on the small size of the room, I believe that $ 55.00 U.S. (including the taxes would be very appropriate). The comfort level of...

1Thank Gregorio_Rey
Hotel P, Manager at Platino Hotel & Casino, responded to this review

Dear Valued Guest: It is awesome to see you found our location to be great and our staff as well. Here at Platino, we pride our selves on our cleanliness and customer service. About the suggestions you made, we would like you to know we are always look to improve ourselves. We are working with our cable company to offer...

Bronx, New York
Reviewed 19 April 2017

This hotel is an excellent place to stay in Santiago, D.R........it's service and attention are top notch....I stayed at Hotel Platino, for the first time back in February and it was a great experience, that's why I decided to stay again the second time around for the Spring break........and I will stay again and again, the next times I'll be...

Review collected in partnership with this hotel
1Thank Santiago A
Hotel P, Manager at Platino Hotel & Casino, responded to this review

Dear Valued Guest: We are delighted to have read your 5-bubble review, it is awesome that you noticed our service and attention. We want all of our customers to experience this, because we feel vacations should be relaxing and comfortable. We will continue to provide the great service to our guests and keep improving along the way. Guest Services Platino...

Reviewed 10 April 2017

A friend of my family book this hotel for a friend and I as we did know the area. What a great choice. Great location and people. There is a lounge and some food choices in walking distance from the hotel. The front desk will get you a taxi in 3 minutes!!!! Edison k and the other workers at the...

1Thank Sherwin P
Hotel P, Manager at Platino Hotel & Casino, responded to this review

Dear Sherwin: It is great to hear that you found our hotel to be a great choice. Our location and staff is one of the many reasons our guests keep coming back to us. We are minutes from the airport and also the famous city monument. We have passed along the message to Edison, he sends his regards by the...

Evans City, Pennsylvania
Reviewed 5 April 2017

This is my third trip to the DR, but my first to Santiago. I had to find a hotel quickly and someone recommended this hotel. I was clean comfortable and they offered me a bigger room for the standard price when I told them I would be meeting my daughter, who works in the financial center in town. The people...

Thank Mike_loves_DR
Hotel P, Manager at Platino Hotel & Casino, responded to this review

Dear Valued Guest: We are delighted to have read your review and are glad we have you a loyal guest in the future. Here at Platino, we simply want our guests to feel comfortable and at ease while staying in Santiago. Our centric location, great customer service and clean facilities are a few of the many reasons why our guests...

New York City, New York
Reviewed 21 March 2017

This hotel has poor communication and terrible guest services. Once we arrived we were told that we had all these things in the room such as a mini bar, snacks among others. Once we checked out someone went to the room with a list to check what we had consumed during our stay, they charged us for the toothpaste (the...

Thank MJMarte88
Hotel P, General Manager at Platino Hotel & Casino, responded to this review

Dear Valued Customer: I would like to thank you for taking the time out to review us, also to apologize if we caused any inconvenience during your trip and if there was a problem with communication during your stay. I am glad you noticed our comfortable beds and newly upgraded air conditioners. We have recently updated our cooling systems in...

Reviewed 20 March 2017 via mobile

I came from New York city and stayed here for two weeks and my experience was very pleasant, it's true that the complimentary breakfast should be improved but the service is nothing but excellent and the dining room is cozy and well distributed. As soon as I got there Mr. Christian approached me and took care of my luggage with...

Thank Manuel D
Hotel P, Manager at Platino Hotel & Casino, responded to this review

Dear Manuel: First we hope your trip back to New York City went well and are glad you had a pleasant stay with us. Thank you for your 5-bubble review. Glad you found our dinning area to be cozy and distributed well. Here at Platino, we strive on our customer service and want all our guests to leave with a...

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11/06/2017 12/06/2017
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  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Offering a restaurant, hot tub and free Wi-Fi access in all areas, Hotel Platino is located 5 km from Santiago de los Caballeros main square and 1.6 Km from Gran Teatro del Cibao Park. The rooms here will provide you with a flat-screen TV and air conditioning. Featuring a bath or shower, private bathrooms also come with free toiletries and towels. Some rooms have a garden view. Extras include a minibar and cable channels. Other facilities offered include meeting facilities, on-site shops and an ironing service. The property offers free parking. This property is 4.4 Km from San Luis Fort and 2.2 Km from Colon Park. Cibao International Airport is 15 km away. ... more   less 

Additional Information about Platino Hotel & Casino

Address: Estrella Sadhala Ave, Santiago de los Caballeros 51031, Dominican Republic
Region: Caribbean > Dominican Republic > Santiago Province > Santiago de los Caballeros
Price Range: €49 - €77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Platino Hotel & Casino 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Platino Hotel Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Platino Hotel & Casino staff and other travellers.
12 questions
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4 months ago
long island
3 months ago
3 months ago

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Questions? Get answers from Platino Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very nice and good view”
francklinbienaime, 24 Jan 2017 | Read review
“Guest requests and inquiring are WELCOMED...”
andors933, 9 Nov 2016 | Read review
“give tips moderatly they go above and beyond customer service”
chefdallascreations, 3 Nov 2016 | Read review
“Feels dated, but service makes it worthwhile. ”
RandleZen, 17 Jun 2016 | Read review
“Old fashioned - European like, clean, quiet and AC works well”
I6621CIrobertd, 10 Jun 2016 | Read review
5 of 5
US$64* /night
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Prices are for 1 room, 2 adults
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