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Hotel Platino

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Hotel Platino
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138 Reviews from our TripAdvisor Community

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Showing 109: English reviews
1 review
Reviewed 1 week ago NEW via mobile

Excellent s ervice the front desk is very nice very quiet place love it i would definitely go again i like the sercice that i got from lizbeth very nice and polite i would recommend it to anyone go and visit you would love it

Helpful?
Thank estherlopez19
Hotel P, Manager at Hotel Platino, responded to this review

Dear Esther Lopez: Thank you for choosing Platino and we are delighted that you loved our hotel. Comments like this is what keep us going. We have passed your review on to Lisbeth in reception and she would like to say Thank you. So thanks once again, we appreciate your recommendation. Have a happy holidays. Guest Services Platino Hotel &... More 

1 review
Reviewed 1 week ago via mobile

I was at the Hotel Platino for 6 days,none stop rain,but my stay was nothing but excellent. It was lead by a smile and a hello are you ok,do you need anything from Maritza,she was always so cheerful and welcoming to me along with other guest as well.Brenda as well was very nice. I can't remember her name,but the little... More 

Helpful?
Thank JBall609
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: We appreciate you taking the time to write such a wonderful review. We strive on our customer service so thank you for noticing this. Maritza, Brenda and Lisbeth all send their regards and also the rest of the staff that attended you. We are a small family owned hotel unlike many of our competition and we would... More 

Hollywood, Florida
1 review
Reviewed 3 weeks ago

IT was a pleasing experience...Friendly and well informed staff and facility updated but not new...CLEANEST place I ever stayed in.. also SPECIAL MENTION for Maritza Polanco..Lisbeth Morillo... and several other staff members....I DO REGRET not getting MORE names...

Helpful?
Thank andor s
Hotel P, Manager at Hotel Platino, responded to this review

Dear Andor S: We appreciate you taking the time to give us your opinion, we have informed the staff you mentioned in your review. Thank you for the taking the time to list them. We pride ourselves on making our customers feel at home when they stay with us. So we hope to see you again soon. Guest Services Platino... More 

Santo Domingo, Dominican Republic
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

My wife and I recently needed to go to HOMs hospital for different surgeries and we needed to find a hotel that was conveniently located. After reading numerous great reviews of Hotel Platino we booked our first, of four stays. Upon arrival we were greeted by the very courteous staff at the front desk. Our room was fairly comfortable, very... More 

Helpful?
Thank canalrat50
Hotel P, General Manager at Hotel Platino, responded to this review

Dear Valued Guest: First, I would like to apologize for your inconvenience and hope that your surgery went as planned. I hope that your recovery is going well. I am truly sorry that your experience at our hotel was less than great. We do our best to try to accommodate our guests as best as possible. To hear that you... More 

Santiago de los Caballeros, Dominican Republic
1 review
Reviewed 4 weeks ago

este hotel es uno de los mas limpios y respetuosos en opsion al guesped, la entrada con los muchachos excellente, la muchacha de front desk lisbeth excelente con todo lo que necesitamos para nuestra estatia. El restaurant y sus empleados excellente. this hotel was very clean, the front guys that meet us and take our luggage to room and front... More 

Helpful?
Thank chefdallascreations
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: We want to thank you for your review. We have passed along your praises to our front desk associates. Here at Platino, we want our customers to feel as welcomed as possible, so we are glad you noticed the attention. Lisbeth from reception wishes you a safe trip back home and hope to see you again soon.... More 

New York City, New York
1 review
Reviewed 4 weeks ago

I live in NYC travel to this city to meet my boyfriend's last month. I completely loved this city the people and the culture is beautiful. we arrived to the hotel we meet the young men at the front desk I believe his name was Edison Ramos he was amazing, very friendly and helpful. I highly enjoy going to the... More 

Helpful?
Thank ginam1092
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: Thank you so much for your amazing review! We are happy that you loved our hotel and our beautiful city. Edison sends his regard by the way, he wishes you a safe trip back home. We are excited to have you back with us again here at Platino. Guest Services Platino Hotel & Casino More 

New York City, New York
1 review
Reviewed 5 weeks ago

I enjoyed staying at this hotel. The hotel is in a good area and it is easy to get a taxi around town. The room was clean and comfortable. The staff was friendly and provided good service. I gave this hotel a very good rating because of the service. Maritza at the front desk did an extraordinary job of providing... More 

Helpful?
Thank renaiworks
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: Thank you so much for choosing our hotel. We are delighted that you found our staff to be friendly and our establishment to be clean/comfortable. This is exactly the feeling we want our guests to feel when they arrive. We have notified Maritza about your comment and she would like to personally thank you for your kind... More 

Santiago de los Caballeros, Dominican Republic
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2016

This place was awesome, very friendly and courteous. I really appreciated that the front desk lady was extremely polite and genuine. She even smiled. She walked through all the amenities, very clean hotel and they even carried my bags to the room, walked me through all the features and made me feel very welcome.

Helpful?
Thank love2travel596
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: We are delighted to have read your comment. It is really great that you found our staff to be friendly, courteous and to be genuinely polite. Here at Platino Hotel, we do our best to make our customers feel right at home. We have notified our front desk about your review and they all have said thank... More 

2 reviews
Reviewed 21 October 2016 via mobile

It is not often that I write in this type of forum as I'm not a picky person so do know that when I do write is because I see the need to. A week ago for the first time I visited Santiago in the Dominican Republic and stayed at the Platino Hotel. I arrived on the 10th and left... More 

Helpful?
Thank CurtisForde
Hotel P, Manager at Hotel Platino, responded to this review

Dear Curtis Forde: The fact that you took the time to write such a wonderful review, truly means a lot to us. We are glad that your trip to the Santiago ended up being a great experience. We love to read that fact that you found our staff to be such a great help. Maritza, Lisbeth, Maritza and Aramy all... More 

Tampa, Florida
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 October 2016 via mobile

We really loved the place. Room was cleaned, staff was very good, helpful and very professional. I asked for a room smoked free room and very cleaned pillow cases and sheets and I got it. Breakfast was very good. We will go back every time we will be in Santiago.

Helpful?
Thank Miguelina G
Hotel P, Manager at Hotel Platino, responded to this review

Dear Miguelina, We are glad to see you had such a great experience here and that you found our staff very professional. We will continue to push ourselves to deliver great service. We have also been working on improving our breakfast to satisfy all of our customers. Hope to see you back with us soon. Guest Services Platino Hotel &... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Offering a restaurant, hot tub and free Wi-Fi access in all areas, Hotel Platino is located 5 km from Santiago de los Caballeros main square and 1.6 Km from Gran Teatro del Cibao Park. The rooms here will provide you with a flat-screen TV and air conditioning. Featuring a bath or shower, private bathrooms also come with free toiletries and towels. Some rooms have a garden view. Extras include a minibar and cable channels. Other facilities offered include meeting facilities, on-site shops and an ironing service. The property offers free parking. This property is 4.4 Km from San Luis Fort and 2.2 Km from Colon Park. Cibao International Airport is 15 km away. ... more   less 

Additional Information about Hotel Platino

Address: Estrella Sadhala Ave, Santiago de los Caballeros 51031, Dominican Republic
Region: Caribbean > Dominican Republic > Santiago Province > Santiago de los Caballeros
Price Range: €49 - €64 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Platino 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Platino Hotel Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Platino staff and other travellers.
6 questions
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Questions? Get answers from Hotel Platino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Guest requests and inquiring are WELCOMED...”
 of 5 bubbles andors933, 9 Nov 2016 | Read review
“give tips moderatly they go above and beyond customer service”
 of 5 bubbles chefdallascreations, 3 Nov 2016 | Read review
“Feels dated, but service makes it worthwhile. ”
 of 5 bubbles RandleZen, 17 Jun 2016 | Read review
“Old fashioned - European like, clean, quiet and AC works well”
 of 5 bubbles I6621CIrobertd, 10 Jun 2016 | Read review
“Top floor with a view of the Garden is what I recommend.”
 of 5 bubbles tita26NewYork_NY, 21 May 2016 | Read review
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