Never been in such a soulless bedroom. Their displayed on net rooms apoear to be deliberate misrepresentation. Fading off white walls that l don't think have been painted in 20 years, NO colour anywhere, bath with cracked aged surface, signs of mould, television which is not much bigger than my laptop (big room). Glad I am not clinically depressed.
The Staff at the hotel was very friendly & helpful all the way through our stay, the food was great, and not expensive at all. The hotel room was cozy and very clean-as well as the rest of the hotel. We visited the caves and we was given % off our tickets.
We have loved Wookey hole over the years but the combination of bad food at premium prices a dirty room and disinterested staff left us feeling very underwhelmed, not all staff both waitresses were nice , They had no circus show the lights on the cave weren’t working and the usual acces to the children’s soft play after dark was no longer available so after 4 your left with an overpriced restaurant, I don’t mind paying £100 for a meal but this was canteen food . , the fish was disgusting no taste at all and soggy , the bacon was rock hard and the sausage had bones in , The restaurant before was much better
Just back from two nights in this fabulous hotel. The rooms are relatively basic but a good size and perfectly adequate and comfortable, clean and good bedding, powerful, instant hot water, tea/coffee facilities etc. Fantastic location to visit the area, beautiful surroundings. Big car park. Pubs nearby. Great friendly staff. Stunning breakfast selection and so tasty, we thoroughly enjoyed!!! Our stay was made perfect by Walter who was extremely professional and knowledge about Wookey Hole and the history of the caves. Our night chats at the bar while we had a drink were very enjoyable and entertaining. He is a star and an asset to the the hotel. Highly recommended and we will certainly be back.
Myself, my husband and our 3 children stayed for two nights from NYE. We were warmly welcomed and our room was ready half an hour early, which was a godsend as it was very heavy rain and we wanted to get settled and warm. NYE night was fabulous, we spent time playing card games with other visitors in the restaurant/bar and Diane went above and beyond to make sure us and our children were having a good evening. Travelling with 3 children can sometimes mean we are cramped into a small room sharing beds but at Wookey Hole, we had a huge room with a double and THREE single beds! Which was just perfect for us especially given the price you pay for the hotel. It’s well worth it. entrance to caves is visible from the hotel which was ideal as we were able to get up and head straight there without the need to travel. Overall, we had the best time. I have to say, Diane played a huge part in that. We felt so welcomed, comfortable and safe. Thanks for a lovely stay.…
We stayed in the witches hat with our two small boys. Such an unusual and quirky space. Great for families and what a cool experience to stay in the witches hat. The gentleman on reception was super friendly and very helpful. The food in the restaurant was great, the two members of staff on the first night were so busy but they worked super hard. Lovely food too. Cider was flay though, but they soon swapped it fir an alternative drink. Breakfast great. Parking is a huge plus. They open the play area of wookey hole in the evening which is just awesome for children who want to blow of some steam and those big kids out there too. Executive suite I do believe is what is was listed at, it was cheap and cheerful. Needs a new bathroom though and a bit of Tlc but great for the price. Thank you for a great stay.…
Could not fault my weekend stay. Staff were extremely helpful, food from the restaurant was delicious and the room was perfect Whether you are staying with the family to explore the Wookey Hole Caves or staying on a business trip, the Wookey Hole Hotel accommodates all. Cannot recommend staying here enough
The location is convenient both to the caves and to town. The hotel is medium size. Room is big, but views is not great. Cleanliness is lower than average. English breakfast is good but there are limited options in the menu. The reception staff are helpful and lovely.
Liked · Staff were friendly. Hotel and room was clean. Food was tasty. View of the Mendip hills was stunning. Disliked · Upset to find shower gel dispenser was attached to wall instead of individual bathroom products. Only information in rooms are food menus. A welcome pack would have been nice. No telephone in room as stated on the hotel website. No vending machine as stated on booking.com. Informed we could purchase snacks from the bar before 10pm (crisps and nuts,) no healthy options available. This hotel could be improved massively if they added a welcome pack, complimentary bathroom products, vending machine and for health and safety, please install lights in the carpark.
We visited with children and grandchildren. My wife and I stayed in Room 29, a novelty room with a witches hat tower, and upstairs bedroom. We found the room really comfortable, with all the facilities we required, including an ample amount of electrical sockets. It was clean and reasonably presented. There was enough room for our other family to join us to play some small card games etc. The rest of the family had a comfortable family room. We ate both nights, at the hotel restaurant, and was pleasantly surprised, that the food was plentiful, well presented and cooked well. The evening meals were at regular restaurant prices, so that was good. We paid for breakfast,in the room price…and it was really good. Similarly there was plenty of it….we were served well, and therefore should mention and thank Sophia, who looked after us. 10/10…