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The Black Swan Hotel

1,713 reviews
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Traveller (323)
Room & Suite (58)
Dining (52)
Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(66 reviews)
“afternoon tea”(163 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,713)Write a Review
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Traveller rating
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427
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All reviewstea roomafternoon teagallery restaurantfeature roommolton brown toiletriessix course tasting menusconesmarket squareopen fireslovely hotelevening mealbar areawedding partyrestaurant staffmarket menubottle of champagnespecial occasion
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361 - 365 of 1,711 reviews
Reviewed 31 January 2017

We stopped at this hotel due to attending a wedding. The hotel is located in the market square and whilst there is some limited parking at the front, there is a separate car park to the right hand side of the hotel via a narrow...More

Thank brian w
Reviewed 30 January 2017 via mobile

We had afternoon tea there this weekend, firstly we were shoved in the tea room on the smallest table possible, people arriving after us were served before us and the waitress was very unwelcoming! Standing at your table saying nothing but "right" as a greeting...More

1  Thank Sasperella83
Reviewed 30 January 2017

We arrived in sub zero temperatures and the sight of the fires in the bars and lounges was a real boost. The place felt really cosy. Yes, they could do with upgrading the double glazing on the bedroom, but I would imagine keeping an old...More

Thank GillJezz
Reviewed 29 January 2017 via mobile

I only have ever written good reviews on trip advisor before, but this was pretty disappointing for what is a reasonably expensive night away. On the positive side we found the staff generally friendly and helpful although a few basic mistakes. We were booked in...More

1  Thank robp02
Reviewed 29 January 2017

We have just enjoyed a comfortable weekend at the Black Swan. Although perhaps a tad expensive the overall experience was pleasant. Our room was a good size and comfortable although the en suite seemed to have been trapped in a 1950's time warp. The welcoming...More

Thank 627William
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$164 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$164 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (323)
Room & Suite (58)
Dining (52)
Business Centre & Event Rooms (1)
Questions & Answers
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Claire B
11 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
acerwest
16 August 2017|
AnswerShow all 3 answers
Response from Sarahnliam49 | Reviewed this property |
Not too sure, but where we parked at the right of the hotel, there would definitely be room for you. Maybe just ask the hotel if they can keep a bigger space clear for you- I think they would!
0
Votes
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12
Room Tips
"Room 8 really good if you like the view out to the main square"
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"Get down to breakfast before 0900 or you might have to wait for a table at weekends."
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"Rooms on the front have the best views. Some rooms are at the back of the hotel and you would have to walk..."
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"Room 17 overlooks a beautiful walled garden"
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