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The Black Swan Hotel

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Traveller (346)
Room & Suite (60)
Dining (52)
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Overview
  • Excellent58%
  • Very good25%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(71 reviews)
“afternoon tea”(169 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (1,804)
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1,015
453
191
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42
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LanguageEnglish
1,015
453
191
101
42
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351 - 355 of 1,802 reviews
Reviewed 23 April 2017

After a difficult month plagued by ill health and numerous hospital visits, my partner and I decided to treat ourselves to a luxury night away with good food to relax and unwind. We finally settled on The Black Swan Hotel in Helmsley after the hotel...More

1  Thank Stefanie D
Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 25 April 2017

Dear Stephanie D, Thank you for your feedback following your visit to the hotel. As you can imagine we are very disappointed to read your comments and sincerely apologise that your expectations were not met on this occasion. Your comments have been noted and passed...More

Reviewed 22 April 2017

We travelled from the Netherlands for the wedding of my cousin and the wedding was held in The Black Swan. A beautiful location, the hotel was warm, old but full of the modern-day requirements, with its creakingnstaircases, low beams, beautiful garden and very friendly and...More

Thank Sara D
Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 25 April 2017

Dear Sara D, We're so pleased you had a lovely time celebrating your cousin's wedding and you all thoroughly enjoyed yourselves. Thank you for your kind words which we really do appreciate, and we hope to welcome you back in the future.

Reviewed 20 April 2017

This was our second visit to the hotel in the space of a few months. We had a complimentery night and dinner due to having a very disappointing stay the first time round. Was 100% better the second time round. Room 2 is stunning and...More

Review collected in partnership with this hotel
Thank Kate256028
Reviewed 20 April 2017

Highly recommend this hotel but next time, we would be very careful to avoid Room 3 or any other similar rooms. Food was superb, staff were efficient and friendly and in summary, very good value for money.

Review collected in partnership with this hotel
Thank U7202AWdonaldc
Reviewed 16 April 2017

We celebrated our 49th wedding anniversary here and will certainly be considering it as a venue to celebrate our 50th anniversary with our family next year. The rooms available for functions look ideal for our type of gathering and we know the food will be...More

Review collected in partnership with this hotel
Thank Elisabeth S
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$163 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$163 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (346)
Room & Suite (60)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Patricia D
13 May 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
11 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Ask for a view of the garden"
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"New annexe rooms on ground floor not much privacy"
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"Lots of stairs, quite quirky, problems if you have mobility issues no lift"
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"Avoid front rooms if leaving window open as smokers underneath."
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