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The Black Swan Hotel

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1,391 Reviews from our TripAdvisor Community

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Showing 1,389: English reviews
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Sheffield, United Kingdom
Reviewed yesterday NEWvia mobile

We came for an evening and expected a lot from this place. Tasting menus, one vegetarian and one meaty, with a wine flight as well, was going to set us back about £150. For that amount I think it was a little disappointing. The whole meal took over three hours with service being attentive slow. It was busy but 25...

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Thank Daniel P
Wakefield, United Kingdom
Reviewed yesterday NEW

Excellent service and quality made another relaxing and fun night away. The welcome we (and our Labrador) are given is always brilliant, the rooms comfortable with everything we need and the food in the restaurant tasty. We really enjoyed the drinks (and desserts) in the bar and the breakfast in bed was the perfect way to end our stay.

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Thank H1134
Malpas, United Kingdom
Reviewed 2 days ago NEW

We have just returned from a trip to the North East which included two nights at the delightful Black Swan. It is in an ideal position for the North Yorkshire Moors and not too far from the coast. The hotel is well run with lovely staff, however we were not the only ones who found the shower output/ heat unsatisfactory....

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Thank cheshireliz2014
Harrogate, United Kingdom
Reviewed 3 days ago NEW

For a winter break for couples the Black Swan was a real treat from walking in the door to see the open fire creating a wonderfully welcoming ambience to the fantastic hearty Yorkshire breakfast. The staff could not have been more friendly or helpful and the tasting menu was a myriad of different exciting dishes. We cannot wait to go...

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Thank M569HIandrewn
Halifax, United Kingdom
Reviewed 4 days ago NEW

The hotel is in a prime location in the centre of Helmsley. The public spaces were very relaxing, clean and comfortable, however the bedrooms and particularly the bathroom, although clean, looked tired and dated. The room was quiet and the bed was really comfy. The fruit choice on the breakfast buffet was a little disappointing as was the portion size...

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Thank cole-andyjames
Rugeley, United Kingdom
Reviewed 4 days ago NEW

The hotel is warm relaxing with a lovely bar area and friendly welcoming staff . The room was well appointed with everything you could need . We ate in the hotel restaurant the food was superb lovely interesting menu and the food was presented beautifully by delightful waiting staff . The breakfast was equally excellent . Can't wait for a...

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Thank sue j
Nr. York, UK
Reviewed 5 days ago NEW

Just returned from our second stay at the Black Swan (we reserve it for treats!) and it was as lovely as the last time. Very welcoming staff, a comfortable lounge for an afternoon glass of wine and an absolutely superb tasting menu for dinner. The food was out of this world (we were told that they have a young French...

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Thank BinksyNr_York_UK
Bubwith
Reviewed 6 days ago NEW

A totally relaxed weekend this hotel can't be beaten on comfort throughout.everything is first class such lovely staff credit to the Black swan this is our third visit and won't be our last location is amazing

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Thank davidatkin53
West Yorkshire, United Kingdom
Reviewed 6 days ago NEW

We had a really enjoyable stay especially as we had our dog with us. The only thing that let us down was breakfast in bed, which we were really looking forward to. We waited till 9.45 for breakfast to come only to be let down. We then had to rush getting ready to make breakfast down stairs before it closed....

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Thank X7751ZEgemmas
Leeds
Reviewed 6 days ago NEW

The hotel is fabulous and the staff our great. We had the junior suite which was lovely. My only slight issue was the wait for food. We booked a table for 715pm ordered in the bar and it was just over the hour when we actually ate. This spoilt the enjoyment of the meal a little as we were famished....

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Thank craig274

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range: €117 - €324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, North Yorkshire
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Questions & Answers

Here's what travellers have asked, with answers from The Black Swan Hotel staff and other travellers.
2 questions
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Saltaire, United Kingdom
6 months ago

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Questions? Get answers from The Black Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to check the availabilty of a decent bathroom.”
 of 5 bubbles cheshireliz2014, 24 Feb 2017 | Read review
“Rooms above 30 are a hike.”
 of 5 bubbles LordMilton, 20 Feb 2017 | Read review
“room 42 towards the back and good position for the car part around the back”
 of 5 bubbles jdragon68, 19 Feb 2017 | Read review
“Front rooms have most character and you get great views over the Market Pl.”
 of 5 bubbles Geordiedaz, 16 Feb 2017 | Read review
“We had room 7at the side room 8 looked good facing the front of hotel”
 of 5 bubbles sylviab36, 4 Feb 2017 | Read review
5 of 5