We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Black Swan Hotel

Save
Traveller (344)
Room & Suite (59)
Dining (52)
Ratings and reviews
Certificate of Excellence
  • Excellent58%
  • Very good25%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(71 reviews)
“afternoon tea”(170 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
Multilingual Staff
Pets Allowed
Wheelchair Access
Conference Facilities
Dry Cleaning
Air Conditioning
4 Star Hotel
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing...
View all hotel information
Location and contact
Market Place, Helmsley YO62 5BJ, England
37.9 km to Durham Tees Valley Airport
27 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$169.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Helmsley hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "31990544a5b8417f9d28fa94982fead3", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":193538,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[34364293],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":7,"year":2018},"checkout":{"day":30,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":169,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"31990544a5b8417f9d28fa94982fead3","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":179,"lowestMetaPrice":169,"additionalPartner":false,"highestMetaPriceDisplay":179,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":179,"lowestMetaPrice":169,"highestMetaPriceDisplay":179,"hotelName":"The Black Swan Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjMxOTkwNTQ0YTViODQxN2Y5ZDI4ZmE5NDk4MmZlYWQzIiwiQUlLIjoiOGQwMzg2OGFhYzk1NDBlM2FhMzk2YjgxYTk0MmJiMjIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/07/2018", "checkOut": "30/07/2018", "lowestPrice": "US$169", "hasDates": true, "hacComplete": true, "contentIdMappings": {"34364293":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,816)
Filter reviews
1,814 results
Traveller rating
1,024
454
193
101
42
Traveller type
Time of year
LanguageEnglish
1,024
454
193
101
42
Show reviews that mention
All reviewstea roomafternoon teagallery restaurantfeature roomblack swansix course tasting menumolton brown toiletriessconesmarket squarelovely hotelevening mealwedding partybar areamarket menurestaurant staffspecial occasionlamb
FilterEnglish
Updating list...
1 - 5 of 1,814 reviews
Reviewed today via mobile

A fabulous stay in an excellent location overlooking the market square of Helmsley but the real gem is the beautiful gardens at the back of the hotel which was quite unexpected. A few reviews had mentioned aspects of the hotel being a little dated in...More

Thank Sam T
A TripAdvisor Member
3
Reviewed 4 days ago via mobile

Would like to thank all the staff at The Black Swan in Helmsley. You all made our silver Anniversary very special. Even our Shih tzu Bailey had the best time. She enjoyed her time especially meeting and greeting everyone. You all went to so much...More

Thank A TripAdvisor Member
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 4 days ago

What a wonderful review, thank you so much for taking the time to post it. We all enjoyed dog-sitting Bailey whilst you went out for the morning, she's a real character and made herself quite at home as one of our reception team. It was...More

Reviewed 5 days ago via mobile

We stayed at the hotel mid week as part of our wedding anniversary celebration. Hotel was booked on line and we selected a feature room option, with G&T package and the Market menu for dinner. The room met expectations as it was olde worlde, staff...More

Thank Nigel C
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 4 days ago

Dear Nigel C - Thank you for your review, in particular your comments about our teams who all work incredibly hard to make our guests stays special, so it is gratifying to hear their efforts are appreciated. I am naturally disappointed to read your comments...More

Reviewed 6 days ago

Our second visit to the Black Swan and we were just as impressed. Food and service were excellent, great location right on the market square and the fabulous weather was simply the icing on top. We took our dog who was welcomed just as warmly....More

Thank KateTwickenham
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 4 days ago

Thank you very much for taking the time to write such a lovely review of your recent stay with us. We very much enjoy when dogs come to visit, so do hope you will be making your third trip soon

Reviewed 1 week ago via mobile

Had a brilliant, memorable night at this place, some years ago. Unfortunately, for events that sounded as if they were out of the control of the management, that was not the case this time. The initial communication about their problems, and the immediate solution for...More

1  Thank MikeXRichards
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Free Parking
Wheelchair Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$170 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$170 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (344)
Room & Suite (59)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Patricia D
13 May 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
11 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Overlooking the garden is nice."
Read review
"Ask for a view of the garden"
Read review
"New annexe rooms on ground floor not much privacy"
Read review
"Lots of stairs, quite quirky, problems if you have mobility issues no lift"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing