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HTOP Royal Sun Suites Superior

423 reviews
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Traveller (209)
Room & Suite (146)
Dining (111)
Overview
  • Excellent18%
  • Very good32%
  • Average23%
  • Poor12%
  • Terrible15%
Travellers talk about
“htop hotels”(28 reviews)
“bar staff”(30 reviews)
Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star Hotel
All hotel details
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Reviews (423)Write a Review
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All reviewshtop hotelsbar staffbedroom apartmentsaladhuge balconyevery mealrooms are bigfree busmaid serviceplenty of choicegames roomcleaned every dayfussy eaterread the reviewsmini discoevening entertainmentbarcelona
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1 - 5 of 322 reviews
Reviewed 22 November 2017

Worst holiday ever. All inclusive 2 adults with 2 children. There must be special rooms available at an premium price as the photos do not represent the squalid conditions our family had to endure. It was filthy. Food was below standard, repetitive and recycled. Snacks...More

1  Thank steveT5438XG
Reviewed 17 October 2017

Very happy to arrive it our hotel (Oct. 2017) and find it right on the beach-front. We had a lovely room with TV, fridge, on-suite and balcony with daily cleaning too. The hotel staff were very friendly, in the main, helpful and bi-lingual. Good kid's...More

2  Thank Ron Y
Reviewed 6 October 2017

ive just come back from a two week the hotel was clean nice looking rooms spaces the only let down was the food was nearly always just warm the entertainment was very sparing when we had entertainment it was good but when we did it...More

Thank hagrid81
Response from HTOPHotels, Director General at HTOP Royal Sun Suites SuperiorResponded 13 October 2017

Dear guest, Thank you very much for your comment. Your opinion is very important to us because it helps us improve our service. We regret that our animation service was not satisfactory and we will try to improve in this regard. Thank you for your...More

Reviewed 6 October 2017 via mobile

Food always freezing unless you heated it yourself in a microwave, and very little choice of food available. Snacks offered during the day were rock hard and cold. staff very rude and one in particular was just plain nasty, pool is small, no entertainment apart...More

2  Thank Rachael M
Response from HTOPHotels, Director General at HTOP Royal Sun Suites SuperiorResponded 13 October 2017

Dear guest, Thank you very much for your comment. Your opinion is very important to us because it helps us improve our service. In relation to their observations, the temperature of our plates is controlled exhaustively as it is obligatory. Our menu wheel is complete...More

Reviewed 4 October 2017

Pleasantly surprised when we arrived! At one in the morning John! The very helpful receptionist booked us in, we fancied a drink and went to Jeromeke a Dutch bar across the road! Enjoyed most evenings there with Arnie, great fun, met a fantastic Scottish family!!...More

Thank michelle209967
Response from HTOPHotels, Director General at HTOP Royal Sun Suites SuperiorResponded 13 October 2017

Dear guest, Thank you very much for your comment. Your opinion is very important to us. We will convey to John your congratulations. We hope to see you soon again. We kindly inform you that all bookings made on our corporate website have free WIFI...More

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12345665
About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Multilingual Staff
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$52 - US$249 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Santa Susanna
#12 Luxury Hotel in Santa Susanna
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$52 - US$249 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Santa Susanna
#12 Luxury Hotel in Santa Susanna
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (209)
Room & Suite (146)
Dining (111)
Pool & Beach (53)
Amenities (26)
Family and Play Areas (6)
Questions & Answers
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Amyac14
21 October 2017|
AnswerShow all 2 answers
Response from Andrea F | Reviewed this property |
When I was there breakfast had loads to choose from eggs, sausage, bacon, fresh fruit, cereals, all types of bread it was lovely I think I normally had 3 courses lol
1
Vote
Sarahmerseyside
10 October 2017|
AnswerShow all 6 answers
Response from chris k | Reviewed this property |
Didn't see any money exchange in the hotel but there are some on the main strip about 10 min walk,as for tips i don't think any one bothered to tip although i think some of the staff deserved one,really good staff here,have... More
1
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Sarahmerseyside
30 September 2017|
AnswerShow all 3 answers
Response from Jamie F | Reviewed this property |
No kettles in the rooms was the only fault I could find. I bought one from the Carrefour superstore for about 15 euros. It’s a 5 min walk from the hotel.
1
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12345622
Room Tips
"Buffet meals, spacious suite, good location"
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"Need to be on the left hand side of hotel facing the sea as other side noisy till 3_4 am"
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"4th floor view of carpark at side of hotel.. Quiet after midnight ..."
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"6th floor room at the end had a large balcony. Go for that floor and the rooftop pool is easier access."
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