We stayed here in October 2019. We really enjoyed relaxing in the large lounge area where there was a drinks service to table. Also enjoyed the pools - both outdoors and the indoor one on a cooler day. The staff in the buffet restaurant were amazing - friendly and very efficient. There's not a lot to do elsewhere in the resort at that time of year - but we were happy to just chill.
Stayed here with partner and 7 year old twins during Covid 19. The measures in the hotel were all in place. Plenty of sanitiser around and masks worn by most guests. The restaurant ran well was in charge. When the bald guy was in charge he didn't move from the desk and lots of older children were touching food and wearing no masks. The breakfast staff were very friendly in particular Manoli and Maria. They both laughed together and were always pleasant. We were only at the hotel x 3 data and the kids club wasn't open for the first two days. We did see the entertainment staff around but no activity program was available until the last day which was a shame. Evening entertainment was a singer in the lobby which was a little boring for my little ones. The resort itself was quiet but this is down to the current situation as we've visited for the past few years. We usually stay in the partner hotel Aqua Marina which is full of life. This hotel probably is the same but it wasn't for our visit. Again this is probably down to Covid. One day we went to the park outside the hotel grounds and in this time the pool had closed and our swim clothes and towel removed. When we asked at reception they wasn't very helpful and said we needed to go back to them the next day. We asked again in the morning as my boys wanted to swim and we only had one set of swim clothes for them as only their 2 nights. We were told they couldn't get in touch of the appropriate people. We took it upon ourselves to find the animation team member Moses and he tracked down our belongings. The rooms were extremely clean but the dirty shower let them down. We found hair and black mould along with the shower flooding the room as it was blocked. I did report to reception and they said it would be looked at the next day. They did offer us a room move but we were too tired after our travelling. Considering the hotel was less than 50% capacity I would of expected a nicer view from our balcony. We had a car park view !! The pool area was looked after by the lifeguard who always wiped down sunbeds after they were used. The poolside barstaff were friendly and Sheila really stood out. She was always smiling and happy to help.…
We had a wonderful stay at this hotel for our family holidays. Beautiful and spacious room for 4 people. Realy good food with wide variety and enermous helpful staff. A place to remember and to come back!
Stayed here recently. Absolutely loved it. Great food( although not great selection if you are vegetarian or vegan)great resort and lovely place. I would totally recommend this place. The best part was the kids clubs. Velina the lady at the kids club was amazing. Amazing art work. Loved this place!
Hotel is very large but is very modern and has a nice pool and area outside. The half board option was very good and the restaurant has a great choice of food at breakfast and dinner. The room was very spacious and we upgraded to a suite which was very nice. The staff behind the bar were very friendly and the service was very good with a good choice of cocktails. It was a shame there was a chArge to use the swimming pool and gym as have never been to a hotel where they charged you. Overall very good and good for big family groups.