Just wanted to share my wonderful experience with HTOP Royal Sun. The best location- right on the sand, overlooking palms and the sea. The most delicious food ( all inclusive) I have ever had on a vacation. And the loveliest people, working there. Special thanks to Giordano at Front Desk, who went out of his way to accommodate all my requests with the most pleasant attitude and excellent decision-making. Thank you so much HTOP Royal Sun! Can not wait to come back! Aneta
Hope this is ok to put on, not a review for this year as due to these uncertain times we have not been able to spend our annual holiday (we would have been returning home today) at this our favourite hotel. I just want to say I am gutted we haven't been able to visit and I hope all the amazing staff and management are safe and well and we will be back as soon as all this madness is over. I can't recommend this hotel enough, it's beautiful location on the beach and near to all shops and amenities, staff are amazing and so very helpful. Here's to hopefully seeing you all again as soon as possible, take care, stay safe xx
As per the managers previous response.. after initially complaining of bed bugs, nothing was done for 5 days!!! Well certainly not until the review was published on here and surprise surprise "another room was offered" after the review went live. 2 days before we checked out of our 16 day stay. That was no compensation intact quite a inconvenience. Lugging all our stuff 5 floors up. No inspection was commissioned immediately. As for staying in 2018 we didn't undertake an all inclusive back then, as our kids had to go without basic necessity of water with there food!! So we purchased a all inclusive option this time round so we ended with tap water!! Which that even we had to beg and line up for! So the all inclusive was never explained contrary to what you may be trying to perceive to the reader.. So the bottom line, there will not be a third time for us, if we do ever visit Spain we certainly will NOT be staying at your hotel! Apart from the location nothing goes in your favour you have let us down previously with drinks with food and now with the poorly explained all inclusive option. Seems to be levels and where and what you can get.. but that will not concern us any longer.…
The Hotel is good, and the stuffs is very good, it situated in very nice location, they clean the rooms every day and they change all too that very good🥰, only the building is old and they need a money for Wi-Fi that shouldn't be so, they should offer the water with the lunch or dinner for free 😔 They offer a very delicious food and mixed for all kind of people( Vagen, Halal..etc) only I have a small notice that sometime they offer 95% of food contain pork and sometimes the opposite is true......today is my third day in Htop royal sun and we are very enjoying 🤩🤩
We are back and we are excited. Thank you to everyone who took care of our stay, during which we feel very safe. Great restaurant, great bar, great beach. In these difficult times, we appreciate how we care about us. Thank you to all the staff led by the hotel director. Special thanks to Jaimie, Francisco, Kinga, Agata, Edgar, Tony, Joseph ... We keep our fingers crossed for you and we are already looking forward to next year. We can do it together! Thanks!