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Servatur Casablanca Suites & Spa

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Avda Gran Canaria, 24 Mogan, 35130 Puerto Rico, Gran Canaria Spain
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (1011)
360
Panoramas (23)
Room & Suite (400)
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A note from Servatur Casablanca Suites & Spa
Updated 16/06/20

About

#12 of 69 hotels in Puerto Rico
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Servatur Casablanca Suites & Spa is a 4-star hotel which stands out for its exclusive concept of comfort and modern design. Created for a relaxing stay for adults only, the hotel is located on the right-hand hillside of the Puerto Rico Valley. At the hotel you can find a large gastronomic selection at The Club Restaurant & Bar and, if you want to relax, our Wellness Centre with spa and gym is the perfect place to take care of your body and mind (unlimited free admission for guests). Also, we have a chill-out rooftop terrace with fantastic views of Puerto Rico where you can enjoy your favourite cocktail, sunbathe and relax. You will love immersing yourself in our heated outdoor swimming pool. You can also relax and sunbathe in our fantastic Jacuzzi by the pool. Servatur Casablanca Suites & Spa has 8 floors with 32 Junior Suites, 64 Superior Junior Suites and one Suite with a modern design. Moreover, 4 of the Junior Suitesare adapted for reduced mobility. All Suites are fully equipped with everything you need for your comfort and rest. All Superior Junior Suites have a Jacuzzi on the terrace and, for extra comfort, you can book them on floors which have larger balconies and better views of the sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Facial treatments
Adults only
Parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Outdoor dining area
Special diet menus
Poolside bar
Car hire
Taxi service
Foot massage
Full body massage
Head massage
Massage
Solarium
Steam room
Rooftop terrace
Baggage storage
Convenience store
Currency exchange
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Private balcony
Safe
Sofa
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mountain View
Languages Spoken
English, French, Spanish, German and 2 more
945Reviews287Q+A100Room tips
Traveller rating
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Popular mentions
Skip wrote a review Jul 2021
6 contributions2 helpful votes
+1
We booked two nights in a junior superior large spa suite for my birthday but checked out after one night. Sometimes you have to cut your losses and this was one of those times. How this ever got Trip Advisor of 2021 award will remain a mystery. It started with our keycard not working. On second attempt at entering the room it was boiling hot with weak air conditioning (better off opening the front and back doors), smelt musty, had dirty floors, a small instead of large spa balcony, fridge and freezer doors broken, rusty taps and green mould in the bathroom. The table on the balcony was broken and the glass filthy and indoor furniture stained badly. We thought a nice spa would save the day. How wrong we were. The jets spat out dirty black crust even after blasting a few times and refilling. The loud music from next door was the last straw and we decided to check out in the morning as couldn’t wait to escape this Faulty Tower disgrace. We’ve never checked out of any hotel early before. The staff offered us another room but we couldn’t face being moved to another dirty room and go through the same saga. Maybe their maintenance and cleaning staff were all on holiday too. A not so happy birthday to me but we returned to our lovely clean and bright rented apartment in Maspalomas with excitement.
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Date of stay: June 2021Trip type: Travelled as a couple
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banditodelnord wrote a review May 2021
Helsinki, Finland70 contributions42 helpful votes
+1
I spent 3 weeks at the solo adults hotel and I really enjoyed my stay. Great breakfast with a huge selections of food and great staff. Many thx to Alberto, Juan and Lorena ( Front desk ). The only minus is the parking place which mostly of the time was always full but just few meters from the property wasn’t difficult to find a good spot for parking the car. I suggest this place to young couples and solo travelers. I had also one of the best sleep ever because around was very quite and the mattress super comfortable. The bed sheets were changed without any problems under my requests. I would return!
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Date of stay: April 2021Trip type: Travelled solo
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Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 11 May 2021
Dear banditodelnord, Thank you for sharing your experience in Servatur Casablanca Suites & Spa. We are glad because you really enjoy your stay with us. We will give your nice words to our staff. They always work hard to make your stay very confortable. We will so happy if you return as soon as possible! Best regards!
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Nightguest wrote a review Feb 2021
Sweden216 contributions9 helpful votes
+1
A relaxing one week escape from covid and to get some well needed sun. I had booked the 8th floor superior junior suite with jacuzzi on the balcony and was lucky enough to be given the corner room. Clear views and evening sun right up until the sunset. I loved the views and the room and spent most of my time on the balcony, with a relaxing time in the jacuzzi almost every night. The room is big (like US style rooms) and has everything you need, kitchen area with all basics and fridge. Closets with plenty of space, good blackout curtains, full length mirror. Fluffy bathrobe and slippers included. The bed was very comfortable with fluffy pillows (note in this part of the world they have 2 singles pushed together instead of a king bed) I didn't use the spa or the pool but the pool area looked nice. I had room service food which was ok. The hotel was quiet and relaxing and the staff friendly and reception staff spoke excellent english. All of the staff wore masks. The gym was closed during my stay due to restrictions. This was my first time in Puerto Rico, I prefer the nicer area around the Mogan mall, the area around the beach was a bit sketchy at times. The Amadores beach is much nicer and the walk along the ocean there is amazing. There are lots of stairs up to the hotel, but if you're fit/healthy you won't have a problem. They have a rooftop which wasn't really used, gorgeous views though, I went up there to watch the stars. Check it out! The minimarket at the hotel is very convienient for water and other small things. *Pros: the VIEW! It was like having my own rooftop clean, quiet, relaxing ambience, exactly what I wanted *Cons: the balcony door could use a good window cleaning the bathroom feels very humid/damp, nothing would dry in there. the maid forgot to take out the trash one day I didn't get cava at checkin (I've seen other reviews about it) In short, I loved my stay and will return (hopefully soon). I miss that view already!
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip: Room 814 is the corner room on the 8th floor, amazing!! Great views and sun all day/afternoon.
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1 Helpful vote
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Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 9 Feb 2021
Dear Nightguest, Thank you very much for this fantastic review about your stay at Servatur Casablanca Suites & Spa. We are pleased to see through your words that you have enjoyed your stay at our hotel from the first moment, without a doubt, the comfort of its rooms, the equipped facilities and the friendly and professional treatment of our staff, make Servatur Casablanca Suites & Spa an ideal place to enjoy your vacation. We are looking forward to receiving you again, remember that we are at your disposal 24 hours a day 7 days a week in case you want to contact us for any clarification or questions about new reservations, such as, for example, to enjoy that room that so many unique moments made him live in our hotel. Kind regards, Servatur Casablanca Suites & Spa
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Josh C wrote a review Jan 2021
Manchester, United Kingdom3 contributions
Well what can I say!! Our stay overall was such a relaxing, fun time and I have to commend all of the staff for there amazing hospitality and attitude throughout the hotel overall. Altberto and Cristina to name a few were a few team team members who were extremely helpful in so many ways - always having a smile on there face even behind the mask. Iris the cleaner always carried out an impeccable job each day and the room was immaculate and homely. I would definitely recommend this amazing place and I will be back again very soon. Food and drinks - very good Breakfast - very very good Spa and Gym - perfect Thank you all so much and I will be seeing you in the next few months
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Date of stay: December 2020Trip type: Travelled with friends
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Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 9 Jan 2021
Dear joshc375, Thank you very much for sharing your experience at Servatur Casablanca Suites & Spa., We are pleased to see that you have enjoyed your stay with us, from the first moment, as you comment, the comfort of our rooms, the kindness and professionalism of our staff and the services available at the hotel, make Servatur Casablanca Suites & Spa, an ideal place to spend an unforgettable vacation. We would love to welcome you again and offer you an unforgettable time with us. We hope to see you soon. Kind regards Servatru Casablanca Suites & Spa
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Kazbah wrote a review Dec 2020
Leeds, United Kingdom75 contributions72 helpful votes
Just got back from The Servatur Casablanca Suites and it was excellent! The service was brilliant. We made the mistake of booking room only as we like to eat out....... after 4 days of really bad breakfasts we realized that the best breakfast was actually in the hotel!!!! The pool gets the sun in the afternoon and is great for when you come off the beach. Despite what other reviews say this is definitely 4 stars for me. It has a Spa and gym, a room service menu. Dressing gown and slippers provided. Large rooms, daily room cleaning- basically all the facilities of a 4 star hotel - with lovely staff who make the hotel what it is. Thank you for very Covid safe stay!
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Date of stay: December 2020
1 Helpful vote
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Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 24 Dec 2020
Dear Kazbah71, Thousands of visitors stay with us each year. We still feel as the first day when some clients let us know how happy they were. Thank you so much for rating Servatur Casablanca with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays. It is great to read all the positive aspects you mentioned: our rooms, our restaurant and our cleaning service. We wish to be your next option on your next holidays. It would be such a pleasure to help you in all you need. Kind regards Servatur Casablanca Suite & Spa
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PRICE RANGE
US$81 - US$260 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
97
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Frequently Asked Questions about Servatur Casablanca Suites & Spa
Which popular attractions are close to Servatur Casablanca Suites & Spa?
Nearby attractions include Trixie Lyx Show Bar (0.2 km), Piccadilly Music Pub (0.2 km), and The Shamrock Bar (0.2 km).
What are some of the property amenities at Servatur Casablanca Suites & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Servatur Casablanca Suites & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Servatur Casablanca Suites & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Servatur Casablanca Suites & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Servatur Casablanca Suites & Spa?
Conveniently located restaurants include Delhi Darbar, VIP Pizza, and Cristina.
Are there opportunities to exercise at Servatur Casablanca Suites & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Servatur Casablanca Suites & Spa have an airport shuttle?
Yes, Servatur Casablanca Suites & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Servatur Casablanca Suites & Spa?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Servatur Casablanca Suites & Spa?
The staff speaks multiple languages, including English, Spanish, French, German, Swedish, and Norwegian.
Does Servatur Casablanca Suites & Spa have any great views?
Yes, guests often enjoy the city view available here.