The day before arriving we became a mail that we had no terrace. Indeed, we have no terrace but stairs in front of our front door. Not only we can not sit outside, we also have to close the curtains 24/7 because everone needs the stairs. . . In the descriptie of the appartements you read "terrace". When you are unfortunaid like us, you won't get it and you sit in the dark 24/7
We stayed here the week before Christmas and thoroughly enjoyed our break. The apartment and hotel were spotlessly clean and tidy. The staff were super friendly, especially the breakfast waitress Maria and Miriam on reception. The hotel is ideal for beach, commercial centre and the new Mogan Mall shopping complex. We would definitely stay there again. Excellent
Just coming to the end of our week's stay here, and absolutely cannot fault the place. Yes, it is up the hill a bit, and yes, you do have to check in at the main hotel, but for a 3 euro taxi ride between hotel and apartments, it's well worth it. The apartments look very new, with all the stuff required. The rooms are cleaned, to a high standard, most days. The air con is great, very quiet, the beds are very comfortable, and the whole site is very secure. The area is lovely, and quiet, with only the sound of the sea at night. Would highly recommend, as already booking for next year.
We had a lovely stay. Rooms are fantastic and the terraces are nice with the sun beds and table. Pool area fantastic and very quiet. My only issue is the lack of staff for check in and check out. One suggestion I think could improve the apartments is a vending machine y the main door for cold drinks and snacks.
Check in is not very good - press buzzer and they sent a member of staff from Nachosol Atlantic who took 20 minutes to arrive. Check in is 2pm apartment hadn’t been cleaned at 2.30pm and had to wait to after 3pm. The apartments are modern and comfortable, however, as no management are present the cleaners do very little, dirty floors, terrace not cleaned, beds rarely changed etc. The premium apartments do not have a private terrace and access to all apartments is via everyone else’s terrace so no privacy. Be aware the standard apartments have no outside space at all and are located on a stair case. It was very annoying as cleaners left bags of laundry and rubbish on terrace all day, the sticky mess made was never cleaned. The glass frontage was dirty and was only cleaned after complaining. The pool area is peaceful and an amazing view but again it lacked cleanliness, bins not emptied and pool deck rarely cleaned as bird droppings remained fir several days. The reception is not open nor manned onsite, the websites give the impression it’s open 9-5 but that’s definitely not the case, they send someone over for checkin and it’s a slow and tedious process. If you need to speak to staff you call sister hotel. There was a lack of information, we were not told about safe (€20 per week), so had to call and wait another 20 minutes for someone to come over from sister apartments. No staff available at check out even though we left at 10am, they do not open the reception at all. This place could be so much better but lacked any “premium” features or quality of service and cleanliness. On the face of it, the apartments look lovely, see photos, however, lots of little things add up and need addressing by servatur to improve this property. Would not return as they are not offering a premium concept as is suggested.…