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Servatur Puerto Azul

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Avenida La Cornisa 13, 35130 Puerto Rico, Gran Canaria Spain
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Servatur Puerto Azul
Updated 15/06/20

About

#22 of 69 hotels in Puerto Rico
Location
Cleanliness
Service
Value
Servatur Puerto Azul hotel, with a 3 star category, is located between the beaches of Amadores and Puerto Rico. Built on a cliff top, with a privileged situation over the ocean, providing spectacular views. Servatur Puerto Azul provides 385 units, totally equipped, as well as different bars and a restaurant where you can enjoy international and canarian cuisine. Servatur Puerto Azul has two swimming pools (one heated during winter months), large sun lounge with complimentary sun beds and sunshades, a relaxation area with jacuzzi, gardens, sport areas and children playgrounds.
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Property amenities
Free parking
Free internet
Pool
Bar / lounge
Diving
Game room
Children Activities (Kid / Family Friendly)
Kids club
Car park
Wifi
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Hiking
Tennis court
Billiards
Darts
Entertainment staff
Evening entertainment
Fishing
Table tennis
Kids' outdoor play equipment
Airport transportation
Car hire
Massage
Rooftop terrace
Baggage storage
Convenience store
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, French, Spanish, German and 3 more
2625Reviews782Q+A100Room tips
Traveller rating
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Popular mentions
Peter K wrote a review May 2021
Kilbirnie, United Kingdom10 contributions14 helpful votes
Stayed here about 5 times now. Hotel is quite dated but they are renovating so rooms should be nicer. Food and drink is ok. Snacks between meal times also fine. You won’t go hungry unless you are very picky eater. Although the bacon is terrible but this is the case in other hotels too. My main complaint is that they don’t enforce the non smoking areas. No matter where we sat we had smoke blown all over us. I have bad asthma and try to avoid any smokers. There were even guests smoking in the infinity pool. I know to smokers they don’t care but to non smokers it’s the equivalent of trying to eat in a sewage dump. Staff walking past people smoking in non smoking areas. Would definitely go back if this was addressed as it is in the likes of The Eden. Altamadores. Etc
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Date of stay: June 2020Trip type: Travelled as a couple
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205tayl123 wrote a review Nov 2020
Essex, United Kingdom8 contributions2 helpful votes
Myself and my boyfriend booked this stay for September 2019. We were particularly impressed with the way in which they treated my gluten allergy. I had noticed them before my trip and on check in they gave me a card and told me to show the restaurant staff when we went to eat (we were all inclusive). Every meal time they took me around the whole buffet with a simple yes or no and most of it was safe for me! They offered every night to cook me gluten free pasta or pizza too! Felt really well catered for! The room was really nice and the balcony was a good size with a sea view. The pool was nice too, and we could find a sun bed at any point in the day - there were LOADS!! Just a shame there were kids in the ‘adults’ only jacuzzi. The area is nice too. Lovely beaches, the stairs down are long but we weren’t bothered by this and a taxi back up to the hotel from down by the beach was only a few euros. Staff were all great, drinks were nice, overall it was a really lovely stay. We didn’t watch a lot of entertainment as it’s not really our thing. We much preferd the inside bar which just had a singer and was a lot more chilled and adult friendly.
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Date of stay: September 2020Trip type: Travelled as a couple
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PaulV1965 wrote a review Mar 2020
Barnsley, United Kingdom27 contributions52 helpful votes
Just spent 7 nights here and what I would describe as a reasonably nice hotel, dated in a lot of places and could do with a revamp,especially the rooms. Guests have to pay daily for TV in room! Guests have to pay to use safe on room! The Restaurant staff were pleasant enough but the bar tenders were mainly pig ignorant, especially the one who looks like Dracula’s grand daughter. The food was reasonable, we didn’t go hungry. All inclusive beer was like drain water and very low in alcoholic content. Plenty of sun loungers, extremely cold pool, March I know but it was like an ice bath. Smoking allowed in most places, notices direct smokers to the exclusive “smokers corner” but this wasn’t enforced by the hotel staff. The whole experience was overshadowed by the Corona crisis, Puerto Rico on lockdown, and ending up confined to the hotel. The hotel management didn’t handle the situation at all well, Saturday pools open, Sunday pools closed, Monday Pools open, Tuesday pools closed and one single loudspeaker announcement that all guests have to return to their rooms, which only few guests did, and it was never mentioned again. I have stayed in worse hotels, but I can’t imagine I would rebook here, it was OK, just ok.
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Date of stay: March 2020Trip type: Travelled with friends
1 Helpful vote
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Dianne K wrote a review Mar 2020
wirral20 contributions28 helpful votes
This is a fantastic hotel , the Pool, Restaurants , Bars, food ,Drinks, Staff amazing I would have given 5* But the room we had really let it down . We have stayed in nicer S/C Apartments it was tired and needed a good revamp and no tea/coffee etc. We asked to be moved which they said wasnt a problem but we would have to cough up an extra 40 euro per night for the pleasure we had already paid Jet2 £1.400 for the 2 of us so i certainly was prepared for anymore which was a shame , also you have to pay for english channels if like us we dont go out every night we enjoy the days more . But we had a lovely time the staff were the best and drinks on tap you just help yourself to beer tea,coffee, soft drnks and water food good sometimes not as hot as id like but still very good spotlessly clean and hand sanitisers everywhere would deffo recommend . Also its very high up so need taxis to go anywhere although if you want you can take the 720 steps to the beach which we did but didnt attempt them back up we got taxi for 4 euro overall great hotel but for us the room was a big let down
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Date of stay: March 2020
1 Helpful vote
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Response from Servatur Hotels, General Manager at Servatur Puerto Azul
Responded 18 Mar 2020
Dear Dianne K, Thank you so much for taking the time to share your experience at Servatur Puerto Azul. We are delighted to read that you had a lovely time and wish to thank you for highlighting our professional staff and the good food and drinks. Regarding the room category you have reserved, we feel very sorry, that we couldn´t fullfill your expectations. We will put our biggest efforts to improve in this aspect. Please, accept our most sincere apologies for not having reached your full satisfaction. We hope to see you again in a near future! Kind regards, Reception Puerto Azul
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Jtravel100 wrote a review Mar 2020
Leppavirta, Finland3 contributions7 helpful votes
We visited Gran Canarian, Puerto Rico week 10. Found hotel puerto azul located top on the hill, nearby amadores beach. Due to location, lot of stairs and hillside walkways aroud the hotel. If you have some motility, rental car or taxi is best way to operate. Anyway, take sneakers with you. Several walkways are also slippery due to relief. Hotel puerto azul is family friendly, staff very friendly. Most of rooms have seaview. Decoration is typical canarian style. Restaurant services average all inclusive. Pool area clean and huge number of sunbeds. No need to reserve own sunbed as usually in canarian hotels. Hygiene level was exellent , maybe that's why no harmful korona virus suspections were found in gran canarian. I would thank hotel staff for exellent work keeping hygiene level high. There is no noisy music after 11pm, so slept well. Highly recommed this hotel for families.
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: top floor rooms with seaview are best
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3 Helpful votes
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Response from Servatur, Guest Relations Manager at Servatur Puerto Azul
Responded 10 Mar 2020
Thank you so much for taking the time to share your experience at Servatur Puerto Azul. We are glad to read that your experience was excellent from the very begining. We really appreciate your kind words regarding our staff. All our team work with enthusiasm everytday to make our guests feel at home. We are happy to know that you did enjoy your holidays with us. If you would like to make now your next booking, please feel free to contact us via email puertoazul@servatur.com. It is such a nice gift for us to read such an amazing and complete review of your recent stay, this is a very value feedback for us that we really appreciate, thank you. All our staff will be pleased to welcome you again at Servatur Puerto Azul. Kind regards!
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PRICE RANGE
US$87 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
servatur aparthotel puerto azul hotel puerto rico, puerto azul aparthotel rico, puerto azul gran canaria, puerto azul aparthotel hotel rico
FORMERLY KNOWN AS
Servatur Aparthotel Puerto Azul
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
385
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Frequently Asked Questions about Servatur Puerto Azul
Which popular attractions are close to Servatur Puerto Azul?
Nearby attractions include Xtreeemz (0.5 km), The Crazy Horse Bar (0.4 km), and Charlie'z Bar (0.4 km).
What are some of the property amenities at Servatur Puerto Azul?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Servatur Puerto Azul?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Servatur Puerto Azul?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Servatur Puerto Azul?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Servatur Puerto Azul?
Conveniently located restaurants include Vivaldi Restaurante Italiano, Taj Palace III, and Pizzicato.
Are there opportunities to exercise at Servatur Puerto Azul?
Yes, guests have access to a pool during their stay.
Does Servatur Puerto Azul have an airport shuttle?
Yes, Servatur Puerto Azul offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Servatur Puerto Azul?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Swedish, and Norwegian.
Does Servatur Puerto Azul have any great views?
Yes, guests often enjoy the harbour view available here.
Is Servatur Puerto Azul accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.