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PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
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2,298 Reviews from our TripAdvisor Community

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There are newer reviews for PARKROYAL Penang Resort, Malaysia
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Showing 2,131: English reviews
Vadodara, India
Reviewed 21 October 2014

I stayed in this hotel for two nights in second week of May with my family and grand children. The location of hotel is right close to night bazaar on front and on beach on back. Rooms are excellent and staff attitude and services are appreciable . Pools for adults and kids are enjoyable. Complimentary breakfast is worth money. Kids...

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Helpful?
1Thank shikhar10
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear shikhar10, We are so pleased to read your kind message and I will surely share with the team your real nice comments about them which will come a boost of moral and a great motivation to perform better as some time we just feel lost when we read some comments, thank you very much for your reassurance. And we...

Batu Ferringhi
Reviewed 21 October 2014

It's been 19 years since we last stayed in this hotel. Stayed 2 nights in this hotel and was still one of the most memorable hotel in our life. Really nice place with great location and with nice and professional staffs. You feel welcomed the moment you step in the lobby for check in. It was a pleasant surprise for...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
2Thank AvidTraveller89
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Muhammad Abdul, It is very rewarding to read your comments and as I mentioned many time, even so, good service is expected, it is very motivating to know when we do it right . I am so pleased your Mum had a great celebration with us and we could have been a little influence in it. Thank you once...

Perth, Western Australia, Australia
Reviewed 17 October 2014

Great spot to stay if you have a family, would advise the superior room as the minimum. Staff were fantastic, great service and attention to detail. Pool area is great and the outdoor dinner area is great.

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Helpful?
3Thank Mark M
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Mark M, How Niiiice to read your message; we are surely not perfect and we make mistakes, we are only human which we are always happy to rectify as soon as we know but your comments and feedbacks really boost our moral to all of us at PARKROYAL Penang Resort, including me, yes a great motivation to excel THANK...

Perth, Australia
Reviewed 17 October 2014

This was our 3rd stay in 4 years and again it was another superb, relaxing vacation. This year we invited some close friends to help celebrate her 50th b'day. Thanks to Francois for acknowledging our initial review, it goes to show someone actually does take the time to read the reviews. A special thanks to the staff at the Sunset...

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Helpful?
5Thank TheMoz1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear TheMoz1 , Thank you so, so much for your details feedbacks, really greatly appreciated. So nice to read that you found your stay to be FANTASTIC because of our Associates and I am so pleased to know that you found our breakfast of quality and real enjoyable through it choices offered as well as our famous seafood buffet on...

Kuala Lumpur, Malaysia
Reviewed 17 October 2014

i have been staying here every year on my yearly Penang trips past 5-6 years. Everything's gone downhill,.. Reception was ok but they've axed the welcome drink? the rooms were not clean..no carpets..only unvarnished wooden floors? the previous occupants trash was still there and the tables were discoloured. Bird poo remained un cleaned by house keeping on the balcony... so...

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Helpful?
1Thank jenleeph74
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Jenleeph74, I am personally very sorry we fail to create a memorable hotel experience for you and deeply apologise for any inconvenience we may have caused. I also regret we did not had a chance to meet to enable us to rectify immediately and assure you had a more pleasant stay with us, as you experienced in the past....

Batu Ferringhi
Reviewed 16 October 2014

When booking a family holiday the happiness of the children will eighter make or break the holiday and on this occasion it has made this holiday and the staff and their attention to the needs of there guests has given us the best possible holiday experience ever(we travel a few times each year) thank you to all the staff who...

Review collected in partnership with Pan Pacific Hotels Group
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3Thank Gerrit M
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Gerrit M, We could not be more delighted than now, after reading your real, real nice message. We are so, so pleased that you and family had a real good time with us and be able to relax, enjoy and HAVE A REAL HOLIDAY when you were with us at PARKROYAL Penang Resort, THANK YOU, THANK YOU, THANK YOU...

Sydney, Australia
Reviewed 15 October 2014

There are no negative comments I could make about this Hotel We stayed for 6 nights in September and everything is fabulous - Staff, Rooms, Bed comfort, buffet breakfast, cool banabas, bar lobby shops, pool, bar....everything is amazing

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2Thank Happytraveller973
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Happytraveller973, Great to hear you had a positive and enjoyable time with us. I will be sharing your comments with my crew at lunch I can assure you already that I can hear the positive exclamations and great sense of happiness and pride in all of them. THANK YOU so, so much, only real happy we could have created...

Riyadh, Saudi Arabia
Reviewed 15 October 2014

We spent 3 nights at the hotel and they were OK. The hotel has a good location, close to night market for late night walk. The hotel facilities are very good specially the kids swimming pool and its slides. Our kids enjoyed a lot this small water park. Breakfast was just OK and fine. The only issue was about having...

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Helpful?
2Thank Ayman H
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Ayman H, So pleased to read that you and your family had an enjoyable time with us. I deeply regret about some ants, we are doing our best to eliminate the most ecologically friendly way this issue but close the garden it is always a difficult task but we will get there, please accept my deepest apologies. In regards...

Batu Ferringhi
Reviewed 12 October 2014

The room booked by our agents (Trailfinders) was a Superior Hill View that my wife and I consider to be extremely misleading! In fact it is bordering on misrepresentation as room 354 that we were allocated has certainly no hill in sight and just a very small glimpse of the sea to one side!! It had no balcony and yet...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
1Thank John M
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear John M , It is with much regret that we only learn about your dissatisfaction upon receiving your guest card comments today and reading similarly on TripAdvisor right now. One of my Team member met with you and you express your issue about the noise but very regrettably we were not aware about your room dissatisfaction; Please accept my...

Melbourne, Australia
Reviewed 12 October 2014

Hotel is in a great location close to the markets. The hotel is clean and the service was very good. Breakfast was great in the brasserie with lots of choices, cool bananas where lunch is served the food was of good quality. Large selection of cocktails and mocktails for the kids. We had one dinner in the brasserie at night,...

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Helpful?
2Thank Lauren B
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Lauren B, It is so great to see that we managed to create for your family and yourself a wonderful relax time while staying with us at PARKROYAL Penang Resort. I surely pass your kind words to all associates which will come up as another great boost of moral and motivation to constantly improve ourselves. I have immediately review...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 

Additional Information about PARKROYAL Penang Resort, Malaysia

Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: €70 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Reservation Options:
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Penang Resort, Malaysia staff and other travellers.
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Questions? Get answers from PARKROYAL Penang Resort, Malaysia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to book a suite”
 of 5 bubbles 268ANDREA, 5 Feb 2017 | Read review
“good value, nice buffet breakfast”
 of 5 bubbles josephb866, 4 Feb 2017 | Read review
“go for sea view with balcony - our room on landside was not so attractive.”
 of 5 bubbles jogermany, 3 Feb 2017 | Read review
“Avoid like the plague, at least until they have refurbished the rooms.”
 of 5 bubbles 498roberth, 29 Jan 2017 | Read review
“Superior/Deluxe king is good for four persons”
 of 5 bubbles 245shutingg, 27 Jan 2017 | Read review
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