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Golden Sands Resort by Shangri-La

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Traveller (2322)
Room & Suite (602)
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Overview
  • Excellent42%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“adventure zone”(342 reviews)
“golden sands”(802 reviews)
“garden cafe”(105 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Golden Sands Resort by Shangri-La
Announcement: Splash Zone
Hotel deals
Offers from Golden Sands Resort by Shangri-La
Announcement: Splash Zone
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Reviews (3,454)
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3,206 results
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1,163
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181
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1,264
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181
129
Show reviews that mention
All reviewsadventure zonegolden sandsgarden cafenight marketgolden circle membersea facing roompool areakids clubfamily resortindoor playgroundlife guardsrasa sayangwater sportsgeorge townhillview roomlong beachhigher floor
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821 - 825 of 3,206 reviews
Reviewed 16 September 2016

We last stayed here 23 years ago so we feared some deterioration in the property, but were pleasantly surprised to find out how well-maintained it was (as would be expected from a Shangri-La property). The rooms are large and the grounds are well kept and...More

2  Thank Suarez07
Response from SL_Penang, Manager at Golden Sands Resort by Shangri-LaResponded 18 September 2016

Dear Suarez07, Thank you so much for taking time write such a positive review on Golden Sands Resort by Shangri-La. Welcome back! We highly appreciate your kind and lovely comments on the attentiveness and friendliness of our staff for the great services they provided. It...More

Reviewed 16 September 2016

This hotel is very family friendly. There are a lot of children because they are so well catered for. We had an executive room 7th floor with gorgeous ocean view. Even though the hotel was busy for the 8 nights we stayed, we had no...More

2  Thank HappyToTravelPerth
Response from SL_Penang, Manager at Golden Sands Resort by Shangri-LaResponded 18 September 2016

Dear HappyToTravelPerth, Welcome back! Thank you for your loyalty to Golden Sands Resort by Shangri-La. Thank you so much for taking the time review our resort thank you for your recommendation. We are delighted to know that all things went well with your stay. We...More

Reviewed 15 September 2016 via mobile

The place is very exclusive for the guests. With the super friendly staffs here, you won't feel away or helpless. The room I can say is very much worth every single cents you spent. Nice and cozy. I stayed in deluxe superior room facing the...More

2  Thank Isma K
Response from SL_Penang, Manager at Golden Sands Resort by Shangri-LaResponded 18 September 2016

Dear Isma K, Thank you very much for taking the time share such a lovely review on Golden Sands Resort by Shangri-La. Thank you for your "Excellent place and friendly people" feedback. It is delightful to learn that you enjoyed your stay and had a...More

Reviewed 14 September 2016 via mobile

Stayed for two nights which was a great mistake. Hotel is old and dated. I had to wait one hour and only after three phone calls to the housekeeping department,voicing my displeasure did they send a staff to set up my extra bedding. The floor...More

1  Thank ebony07
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded 15 September 2016

Dear ebony07, Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience fell short of expectations. To further enhance our guests' experience, please write to us at communications.rsr@shangri-la.com so that we can do further investigation...More

Reviewed 14 September 2016

Waited in line for one hour in the heat to checkin. No AC in lobby. Lobby full of guests for checkin and only one clerk. Checkout was just as bad. Not many checking out but slow clerks. Linens not clean and were not changed. Eating...More

Review collected in partnership with shangri-la.com
1  Thank Balqees_mohammed
Response from SL_Penang, Manager at Golden Sands Resort by Shangri-LaResponded 18 September 2016

Dear Balqees_mohammed, Thank you for staying with us and thank your for taking the time reviewing our resort. which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are sorry to hear that certain aspects of your stay...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
US$92 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$92 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (2322)
Room & Suite (602)
Pool & Beach (447)
Dining (124)
Amenities (90)
Family and Play Areas (56)
Business Centre & Event Rooms (2)
Questions & Answers
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qusai a
2 June 2018|
AnswerShow all 4 answers
Response from Margaret R | Reviewed this property |
Hotel food expensive. Not great quality. Had to complain that a member of staff didn't wash their hands after visiting the bathroom. Ferrengi Gardens restaurant very near is superb. Bit expensive wherever you eat but quality... More
1
Vote
mshoon
1 June 2018|
AnswerShow all 5 answers
Response from SingaporeVulture | Reviewed this property |
It depends heavily on traffic . . . and schedule your taxi or grab a long time before your flight departure
0
Votes
Contented13
24 May 2018|
AnswerShow all 5 answers
Response from Jackie B | Reviewed this property |
The rooms were very dated when we were there in Jan 2018. Carpets in hallways leading to rooms badly stained. Rooms themselves were worn. Looked like nothing had been renovated or modernised for at least 10 years.
0
Votes
Room Tips
"Go sea facing!"
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"Sea View Deluxe rooms - They are on the higher floors, so you can get a good view."
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"Sea facing rooms are best"
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"Seaview rooms are good as they offer mesmerizing view of the sea and the pool area."
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