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Golden Sands Resort by Shangri-La

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2,687 Reviews from our TripAdvisor Community

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There are newer reviews for Golden Sands Resort by Shangri-La
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Showing 2,506: English reviews
Dhaka City, Bangladesh
1 review
Reviewed 1 week ago

The people is attentive and caring. Always seeking to help you and doing their best to keep the service smooth. Benjamin is always there to help whenever you needed any help in the hotel. This trip I was sick but they are caring and helpful making my discomfort all gone away. The only resort I will always go back.

Review collected in partnership with shangri-la.com

Helpful?
Thank jonathan27kk
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear jonathan27kk, Thank you very much for the "Penang best resort" review. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications More 

Singapore, Singapore
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

Our time there with one toddler and 4 elderlies was great. Breakfast was good and we just love the service here. It's buffet style so servers were ever so prompt in clearing out plates. Everyone was so friendly no matter where you are - lobby, room corridors, pool or restaurants. We felt that the staff is always there to help... More 

Helpful?
Thank FionaLimWaiwai
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear FionaLimWaiwai, Thank you for your positive review of our resort. We are happy to hear that you and your family enjoyed your stay with us, happy with our services and facilities. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best... More 

Bangkok
1 review
Reviewed 2 weeks ago

If you want the worst room service food in the industry, this is your place. If you want no working internet, go ahead. If you don't want a drink from the minibar (because it will be empty and requests on why a minibar would be empty completely and skillfully ignored by the staff), come here!

Review collected in partnership with shangri-la.com

Helpful?
Thank njk187
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear njk187, Thank you for the feedback. We are disappointed to hear that your experience fell short of expectations. To further enhance our guests' experience, please write to us at communications.rsr@shangri-la.com so that we can do further investigation and assist. We look forward to hearing from you soon. Best regards Suleiman Tunku Abdul Rahman Director of Communications More 

New Delhi, India
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 weeks ago

We visited the hotel in November. It is one of the best stays I have had till now. The hotel was very clean, staff was very cordial. Rooms were nice and spacious. The hotel has a private beach and an excellent swimming pool... It is very good place to stay and highly recommended. One suggestion is that the veg food... More 

Helpful?
Thank Akshat1985
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Akshat1985, Thank you for taking the time to share your feedback with us. Your comments have been addressed with our team who strive to ensure that our guests enjoy positive and memorable resort experiences. Should your travel bring you back to Penang, we would be pleased to welcome you again for another great experience! Best regards, Suleiman Tunku Abdul... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago via mobile

Back here again - lost count on how many times we've been here. One of our favourite places and very family orientated. Staff friendly, helpful and would always go the extra mile. Breakfast though mediocre as you get the same food every morning. Hotel well situated by the beach and it is walking distance to the night market, restaurants and... More 

Helpful?
1 Thank PippinandEvie
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear PippinandEvie, Thank you for being a loyal guest of Golden Sands Resort by Shangri-La and thank you for taking the time review our resort. We appreciated much. Your comments have been addressed with our team who strive to ensure that our guests enjoy positive and memorable resort experiences. It was indeed a pleasure to have been of service to... More 

Kuala Selangor, Malaysia
1 review
Reviewed 2 weeks ago

The room and facilities is good! Such a great breakfast do you have! We had a great stay. Great hotel, location and restaurant. I enjoyed my stay at the Golden sands. I appreciated the fact that the room had bath tub. The hotel is centrally located. The staff, especially Reception, was very helpful and pleasant. Thank you for a lovely... More 

Helpful?
Thank puterisyarlia
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear puterisyarlia, Thank you for choosing to stay with us and thank you for the fabulous review of our resort. We are happy to hear that you were happy with our service and enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the... More 

Perth, Australia
Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 2 weeks ago

Very nice resort, well maintained and clean. Although a bit on the old side the only real signs of wear are the hallway carpets which are a bit thread-bare and stained in areas but that said they are also vacuumed regularly and do have have any mould or stale smell so common in the tropics. My room was very well... More 

Helpful?
1 Thank RockDr23
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear RockDr23, Thank you for taking the time share this "Very comfortable" detailed review with us. We appreciated much. I am very happy to take note of your very honest observation and positive feedback on the property. Comments such as this is what motivates us to perform better and also seek for further improvement. Thank you once again for rating... More 

Munich, Germany
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

Everything is of high standard. .swimming pools are appropriate for all ages, safe and clean. Kids playing area is quiet different and so good. Restaurants are available for many tastes ...beach activities are many.

Review collected in partnership with shangri-la.com

Helpful?
Thank Abdallah M
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Abdallah M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to welcoming you back to our resort again very soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications More 

Al Madinah Province, Saudi Arabia
1 review
Reviewed 2 weeks ago

Every thing is good like you have good dream . The whole resort staff like they are working only for me & my family . More beach activities. .Swimming pool for all ages Very good activities for your kids.

Review collected in partnership with shangri-la.com

Helpful?
Thank abdallahm280
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear abdallahm280 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications More 

Iowa
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Place was actually not bad. Huge space and mostly with a luxurious feel. However what threw us of was the terrible customer service. Front desk check in was rude and couldn't be bothered. After that visit we never went back again. The place may be in a good condition. But when you have staff who treats you badly, it all... More 

Helpful?
2 Thank Alicia K
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Alicia K, Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience fell short of expectations. To further enhance our guests' experience, please write to us at communications.rsr@shangri-la.com so that we can do further investigation and assist. We look forward to hearing from you soon. Best regards Suleiman Tunku... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: €90 - €220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
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Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always get a high level sea facing room.”
 of 5 bubbles 925ianh, 2 Dec 2016 | Read review
“It is a must to have either a sea facing, or seaview room as the view over the beautiful gardens and pools and out to see is great.”
 of 5 bubbles 382kenw, 23 Nov 2016 | Read review
“Opt for a room that faces the swimming pool and the beach.”
 of 5 bubbles Akshat1985, 19 Nov 2016 | Read review
“Best Room!”
 of 5 bubbles puterisyarlia, 18 Nov 2016 | Read review
“Definitely you want a seaview room as high as possible.”
 of 5 bubbles RockDr23, 18 Nov 2016 | Read review
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