We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Golden Sands Resort by Shangri-La

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Golden Sands Resort by Shangri-La
View Map
{"widget":{"name":"ibex_photo_carousel_streamline","template":"ibex_photo_carousel_streamline__widget","dust":{},"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,791 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Golden Sands Resort by Shangri-La
See the most recent reviews
Showing 2,599: English reviews
ridge_didge
Reviewed 1 week ago NEW

This place is amazing! The grounds are amazing lush and inviting. The pools are clean, the toddler pool has a beach entry and ropes where is gets deeper and a liftguard was on duty the entire time we were there making sure parents were in the water with kids or if kids could swim well they had a lifejacket on....

 Report
Helpful?
Thank ridge_didge
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear ridge_didge, Thank you for staying with us and thank you for your detailed "Amazing, just amazing" review. We are absolutely happy to know that you have thoroughly enjoyed your stay with us and certainly look forward to your return to the resort soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Melbourne, Australia
Reviewed 1 week ago

Beautiful resort. Most amazing views. Extremely friendly staff. Perfect place to stay when you need a total break. Right next to the night markets, food courts and more. Perfect for families and couples.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank Louise19722003
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Louise19722003, Thank you for staying with us and thank you for sharing the "Perfect relaxing holiday location" review and experience on Golden Sands Resort by Shangri-la. We are absolutely happy to know that you have thoroughly enjoyed your stay with us and certainly look forward to your return to the resort soon. Thank you. Best regards, Suleiman Tunku Abdul...

Vancouver, Canada
Reviewed 1 week ago via mobile

Good location - right on the beach. Generous sized and well appointed rooms. It is worth paying extra for the rooms that face the beach. Breakfast is very good with many Asian and Western choices. The hotel has a free shuttle bus in to Georgetown which is well worth taking. The staff are incredible. ( Particularly Wong Lei and Ayu...

 Report
Helpful?
Thank peter_sue20
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear peter_sue20, Thank you so much for your fabulous review of our resort. We are happy to learn that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of...

Subang Jaya, Malaysia
Reviewed 1 week ago

This is the 3rd time we visited this hotel. Compare to my last visit, the service has improved a lot. We were in seafacing view room. It was Sunday night, we sit in the balcony drinking and chatting, we could hear the live music from lobby lounge. It was nice. We have our dinner at Sigi bar, a disappointment for...

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank harvardllt
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear harvardllt, Thank you for being a loyal guest of Golden Sands Resort by Shangri-La and thank you for taking time review our resort. We appreciated much. It was indeed a pleasure to have been of service to you. We have taken notes on your feedback which have been highlighted to the relevant departments and improvement is in the process....

Reviewed 1 week ago via mobile

Very busy and loud hotel. Had to wait at breakfast for a table, more guests than seating. Room was comfortable with nice view over pool and gardens. We had dinner at the neighboring partner hotel Rasang Sayan that was excellent and lovely. If traveling with young children this hotel is ideal.

 Report
Helpful?
Thank Valerie Y
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Valerie Y, Thank you for staying with us and thank you for taking the time share your feedback with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications

Swindon, United Kingdom
Reviewed 1 week ago

In hotel over Christmas and new year, great staff , great food , good atmosphere. My husband is blind and as always The staff are extremely helpful and understanding Looking forward to our 26th Christmas and new year at Golden sands for 2017

 Report
Helpful?
Thank shirleyfletcher
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear shirleyfletcher, Thank you for being a loyal guest of Golden Sands Resort by Shangri-La and thank you for taking the time review our resort. We appreciated much. I am very happy to take note of your very honest observation and positive feedback on the property. Comments such as this is what motivates us to perform better and also seek...

kl
Reviewed 1 week ago

This is the best hotel I've ever stayed in Penang. They treat customer very well. We stayed there to celebrate our wedding anniversary. The hotel made a surprise by sending anniversary cake and greeting card to our room. The hotel is ideal for families who have young children as there are many activities for children. The hotel service is really...

 Report
Helpful?
Thank camma_10
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear camma_10, Thank you for your fabulous review of our resort. We are absolutely happy to know that you have thoroughly enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort again soon. Best regards Suleiman Tunku Abdul Rahman Director of Communications

A TripAdvisor Member
Level Contributor
6 reviews
6 hotel reviews
1 helpful vote
Reviewed 1 week ago via mobile

This hotel is my favourite to visit when we come to Malaysia very convenient for families with young children but once again I must say please upgrade the rooms and bathrooms have to much mould and need to be cleaned better , other then that the most enjoyable family holiday is at golden sands.

 Report
Helpful?
Thank A TripAdvisor Member
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Penang. We have taken note of your comments and your experience at Golden Sands Resort by Shangri-La. We sincerely apologize that your recent stay fell short of expectations. Please be assured that the areas highlighted in the review would be improved further. We are in the...

Melbourne, Australia
Reviewed 1 week ago

1) Shower head fell off 2) Drainage issues flooded the bathroom 3) Windows not sound proofed, could hear early morning prayers 4) Room was near the lift and could hear the lift mechanics the whole night This hotel was once a gem but for the price I am paying I would go back there again

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank swees1
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear swees1, Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience fell short of expectations. To further enhance our guests' experience, please write to us at communications.rsr@shangri-la.com so that we can do further investigation and assist. We look forward to hearing from you soon. Best regards Suleiman Tunku Abdul...

Woking, United Kingdom
Reviewed 1 week ago

The resort was fabulous. My second visit. I was able to unwind in a relaxing atmosphere. The hotel staff were particularly wonderful - extremely polite and helpful. Food was great and service was wonderful. I can't wait to visit the resort again 😀

 Report
Helpful?
Thank Somia S
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Somia S, Thank you for staying with us and thank you for sharing your wonderful experience on Golden Sands Resort by Shangri-la. We are absolutely happy to know that you have thoroughly enjoyed your stay with us and certainly look forward to your return to the resort again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

2,274 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1820)
Viewed
Room/Suite (232)
Viewed
View from Room (100)
Viewed
Bathroom (78)
Viewed
Hotel & Grounds (301)
Viewed
Pool/Beach Area (310)
Viewed
Family/Play Areas (42)
Viewed
Dining (56)
Viewed
Business Centre/Function Rooms (2)
Viewed
0:20
Videos (1)
Viewed
Other (698)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (427)
Viewed
Activities Pool (11)
Viewed
Amenities (90)
Viewed
Beach (46)
Viewed
Childrens Pool (13)
Viewed
Deluxe Seafacing Room (52)
Viewed
Executive Seaview Room (68)
Viewed
Dining (52)
Viewed
The Hotel (88)
Viewed
Waterslide (4)
Viewed
Whirlpool (3)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Dining (3)
Viewed
Hotel & Grounds (4)
Viewed
Family/Play Areas (3)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (2)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Batu Ferringhi
1.5 km away
Hard Rock Hotel Penang
Hard Rock Hotel Penang
#2 of 12 in Batu Ferringhi
3,276 reviews
0.9 km away
PARKROYAL Penang Resort, Malaysia
0.6 km away
Holiday Inn Resort Penang
Holiday Inn Resort Penang
#4 of 12 in Batu Ferringhi
1,988 reviews
Show Prices
Show Prices
Show Prices
1.2 km away
Bayview Beach Resort
Bayview Beach Resort
#7 of 12 in Batu Ferringhi
1,590 reviews
0.2 km away
Lone Pine Hotel
Lone Pine Hotel
#6 of 12 in Batu Ferringhi
1,336 reviews
11.1 km away
Eastern & Oriental Hotel
Eastern & Oriental Hotel
#10 of 82 in George Town
3,150 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: €90 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Orbitz, Hotels.com, Travelocity, Asiatravel.com Holdings, Ctrip TA and Jetsetter so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
40 questions
Ask a question
Moruya, Australia
Singapore, Singapore
Johannesburg, South Africa
Ramsgate

See all questions (40)

Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean Views Definitely”
 of 5 bubbles Hish78, 18 Jan 2017 | Read review
“Insist on a sea-view room and don't accept poor cleaning”
 of 5 bubbles N7948TMchristinem, 17 Jan 2017 | Read review
“Get a Seaview Room. Non seaview might not have a balcony with street/ Mcdonalds view.”
  • Get housekeeping to combine the beds if you need a huge bed.
  • Night View - some corpo function taking place in garden
  • Nice and clean although it look dated
  • Awesome view from balcony. Although there is not much privacy.
 of 5 bubbles Potluck78, 16 Jan 2017 | Read review
“Choose the sea view rooms. The mountain view rooms don't appear to have a balcony and also overlook the main road outside of the hotel.”
 of 5 bubbles SomiaS, 9 Jan 2017 | Read review
“Always request for sea facing room otherwise you will be facing the hotel parking lot. Unless you like the view of parking lot.”
 of 5 bubbles Fadzal, 4 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay