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Golden Sands Resort by Shangri-La

3,353 reviews
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Traveller (2222)
Room & Suite (590)
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Overview
  • Excellent42%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“adventure zone”(338 reviews)
“golden sands”(791 reviews)
“garden cafe”(102 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Golden Sands Resort by Shangri-La
Offers & Announcements: Family Fun Package
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Rooms
4 Mar5 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,353)Write a Review
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All reviewsadventure zonegolden sandsgarden cafenight marketgolden circle memberkids clubsea facing roompool areaindoor playgroundfamily resortrasa sayangwater sportsgeorge townhillview roomlong beachgurney plazagreat resort
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1 - 5 of 3,114 reviews
Reviewed yesterday via mobile

I was here with my family during the long Lunar New Year break. Check in was smooth. We got the room we reserved 2 months earlier. After a few times here, I guess now is the time for me to use the word dilapidated to...More

Thank hahafie
Hotel's Favourite
Reviewed 7 August 2017

This is a wonderful place for those with kids. It's basically a kid's paradise and also for the adults too. You and your kids will never get bored in the resort and also all the staffs are extremely friendly.More

Review collected in partnership with shangri-la.com
1  Thank Stewart_Teoh
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded 8 August 2017

Dear Stewart_Teoh, Thank you for taking the time to leave us your feedback and many thanks for your review. It's a thrill to read that your "Excellent place for kids" comment. We are glad that you had a great time at our resort and happy...More

Reviewed 3 days ago

We love this hotel and have been coming for many years. The staff both in the hotel and in the grounds are so friendly and helpful and will remember our needs both in the restaurant and garden. unfortunately the hotel is now looking rather tired...More

4  Thank Gillian L
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded yesterday

Dear Gillian L, Welcome back! Thank you for your loyalty. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have taken note about your feedback with regards to various issues and share it with management team....More

Reviewed 3 days ago via mobile

All of the staff at the hotel were super friendly. The breakfast buffet was great with a good selection of western and Asia food. The egg counter was excellent offering omelettes, hot fried eggs, boiled and scrambled. The resort has three pools and a smaller...More

1  Thank Lizz M
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded yesterday

Dear Lizz M, Thank you for staying with us and thank you for your kind review, we appreciated. We are delighted to know that you and your family happy with our services, facilities, breakfast and hotel location. I have noted on all of your comments...More

Reviewed 3 days ago via mobile

I will write in English and Arabic راح اكتب بالعربي والإنجليزي This was my first hotel in Malaysia. I booked this place for its name, but it was nothing as I expected. We were here for our honeymoon, looking for fun time after relaxing in...More

Thank Mahmoud A
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded yesterday

Dear Mahmoud A, Thank you for choosing to stay with us on your recent trip to Penang and thank you for taking the time to express your opinions about our resort. I am very disheartened to read about your staying experience. I am deeply apologize...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
US$112 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$112 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (2222)
Room & Suite (590)
Pool & Beach (433)
Dining (122)
Amenities (90)
Family and Play Areas (54)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Sheeba Z
2 February 2018|
AnswerShow all 7 answers
Response from Debsjoeamber | Reviewed this property |
Hi I only booked bed and breakfast there as it is incredibly cheap to eat out at one of the many restaurants within the vicinity. A particular favourite of ours wad Long Beach which is an undercover collection of different... More
1
Vote
Lweeze
16 January 2018|
AnswerShow all 4 answers
Response from Zym59 | Reviewed this property |
Have been to the resort on numerous holidays (17 times and counting), both when there have been large number of children and when there hasn’t been any. The resort has such a wonderful kids program we have never had any... More
2
Votes
Ooi P
30 November 2017|
Answer
Response from Suannkhor | Reviewed this property |
you can't use the swimming pool facilities if you are not an in house guest. I suggest you visit escape water park for water activities. as for adventure zone... it's rm35 per 2 hours. adults can play free. wear long sleeves... More
0
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Room Tips
"Rooms facing the sea have a balcony"
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"have the best rooms in the house on top (7) floor"
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"ask for an ocean view room"
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"Love sea facing 2nd floor or above for great views"
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