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Four Points by Sheraton St. Catharines Niagara Suites

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315 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton St. Catharines Niagara Suites
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Showing 304: English reviews
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 September 2016 via mobile

Room had very small windows- and room very dimly lit- request for change of room was ignored by front desk citing that the hotel was full despite me staying for 7 nights!!! The kitchenette / pantry area was not equipped with any cutlery, crockery or utensils- No shuttle service to airport. On the days it rained the roof of the... More 

Helpful?
Thank sizgun
Port Saint Lucie, Florida
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 September 2016

This hotel has changed hands over the years but continues to provide a nice suite for an affordable price. A full breakfast buffet used to be included....way back when....but now...no breakfast :( We will stay here again but I will continue to mention they could at least include a continental breakfast. There's a Tim Horton's across the street.

Helpful?
Thank Colleen B
Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 September 2016

Our experience with the Four Points Sheraton St. Catharines was absolutely terrible to say the least. We will never be recommending this hotel to anyone, nor will we ever stay at the hotel again. We have never experienced such poor customer service from someone who was supposed to be the Coordinator for group bookings. The purpose of our stay was... More 

Helpful?
1 Thank n_ettorre
LaRhonda S, Starwood Hotels at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review

Dear n_ettorre, We take pride in providing the best experience for all of our guests and are concerned that you are disappointed in the level of service you received. With only 124 suites in the hotel, it is necessary to limit the number of rooms blocked for weddings that are not being held at the hotel as there is such... More 

Winnipeg, Canada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 September 2016

We were fortunate enough to receive a complimentary upgrade to their royal suite, the premium bedding felt like we were sleeping on a cloud and the breakfast package is worth every penny and all staff were very friendly

Helpful?
Thank Wpgtraveller_12
delaware
Level Contributor
70 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 9 September 2016

We stayed here while attending the Royal Henley Regatta. This is a large hotel right across from Brock University. Our suite was perfectly adequate. It was two separate rooms which was nice with frig/microwave This is a large hotel and it was very busy. That was only a problem when it came to laundry. There is only two machines which... More 

Helpful?
Thank ahagen
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 September 2016

This hotel is a smart option for travellers who wish to experience Niagara region, but don't want to be in noisy and over-priced Niagara Falls or Niagara on the Lake. Easy 15 minute drive to all major attractions in the area. Suites are spacious and clean. The furniture is a little dated and the kitchen is minuscule, but it's better... More 

Helpful?
Thank Sanja O
LaRhonda S, Starwood Hotels at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review

Dear Sanja O, Thank you for taking the time to share your experience! We wish you all the best. More 

Tuscola, Illinois
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2016

We booked this motel for our first visit to Canada to see The Niagara Falls. It was a nice, clean room with plenty of space for 4 people. The staff was very helpful and pleasant and the accommodations were lovely. We had seen some negative reviews regarding this property before we stayed, but we're not sure where they were coming... More 

Helpful?
Thank vickibee55
Ontario, Canada
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 August 2016

We were here with a team for a summer tournament weekend. Hotel has beautiful lobby and is very close to Brock University. Chain restaurants close by (McDs and Tims) for breakfast if hotel restaurant not your thing. Rooms are fine, pretty spacious but need MORE MIRRORS! Only 1 mirror available in bathroom and travelling with a family makes this difficult... More 

Helpful?
Thank CanadaFamof4
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2016 via mobile

When we first arrived at the hotel we could not believe how nice it was. The staff was very friendly and the rooms were gorgeous. We had more than enough room for 5 people and it was very comfortable. The pool was very clean and had great opening and closing hours. The view from the main lobby was great and... More 

Helpful?
Thank Jeffrey S
LaRhonda S, Starwood Hotels at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review

Dear Jeffrey S, We're pleased to hear you enjoyed your stay with us! Thank you for taking the time to share your experience and we hope to host you again soon. Take care. More 

Rochester, Michigan
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 August 2016 via mobile

This hotel is rated as a 3 star hotel, but it's better than most 3 star hotels. We chose this hotel because we had 3 adults and 2 children traveling with us and we really did not want to reserve 2 rooms. Most hotels in Niagara Falls as well as Niagara on the lake would not allow 5 people in... More 

Helpful?
Thank The_Lankan

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton St. Catharines Niagara Suites has 11,000 square feet of flexible meeting and banquet space, perfectly accommodating a variety of events. ... more   less 

Additional Information about Four Points by Sheraton St. Catharines Niagara Suites

Address: 3530 Schmon Parkway, Thorold, Ontario L2V 4Y6, Canada
Region: Canada > Ontario > Thorold
Price Range: €73 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton St. Catharines Niagara Suites 3*
Number of rooms: 128
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Also Known As:
Four Points By Sheraton St. Catharines Niagara Hotel Thorold
4 Points By Sheraton St. Catharines Niagara Suites
Four Points Thorold
Sheraton Thorold
Four Points Sheraton St Catharines
Thorold Sheraton
Thorold Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton St. Catharines Niagara Suites staff and other travellers.
3 questions
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Springfield, Virginia, United States
over a year ago
Chicago, Illinois
Chicago, Illinois

See all questions (3)

Questions? Get answers from Four Points by Sheraton St. Catharines Niagara Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a suite”
 of 5 bubbles 625colleenb, 14 Sep 2016 | Read review
“King-size bed suites are a great option”
 of 5 bubbles SanjaO_12, 8 Sep 2016 | Read review
“Our room was in the corner of the second floor. It got a lot of morning sun so it was a bright cheery room.”
 of 5 bubbles vickibee55, 24 Aug 2016 | Read review
“If you travel for Niagara Falls take a hotel that will not keep you away from all the action.”
 of 5 bubbles travelwell261, 11 Aug 2016 | Read review
“Get a room with a seperate room with the pull out couch”
 of 5 bubbles 362craigv, 27 Jun 2016 | Read review
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