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Ikaros Beach Luxury Resort & Spa

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Malia, Crete 700 07 Greece
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$246
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Traveller (1600)
Pool & Beach (370)
Room & Suite (335)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 18/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ikaros Beach Luxury Resort & Spa
Updated 18/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 93 hotels in Malia
Location
Cleanliness
Service
Value
Travellers' Choice
Located along the northern coast of Crete, an island renowned for its unspoiled coastal charm, natural beauty and rich culture lies the picturesque Ikaros Beach Luxury Resort and Spa. The hotel is perfectly positioned on a rocky peninsula with sandy beaches, coastal flora and sweeping views overlooking the Cretan Sea. Our five-star hotel - steeped in the warmth of Cretan traditions and hospitality - brings luxury, romance and world-class services together to ensure an unforgettable holiday as our rich culture and unique traditions become part of your experience. Whether you want to have a romantic sunset stroll and feel the sand between your toes or indulge in a Mediterranean feast made from the finest products at one of our restaurants, sip on a signature cocktail, simply relax or get pampered in The Aura Spa, Ikaros Beach can make your dreams come true. With our eclectic mix of true Cretan architecture, outstanding services and amenities we bring you the best of both worlds; a chance to have an authentic experience with the option of choosing between our Bed & Breakfast, Half-Board or All-Inclusive packages as you enjoy our high-quality concierge and services. With welcoming open arms - next to the cobalt water and right by a sandy beach, 35 km from Heraklion - your tranquil Greek delight awaits.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Wifi
Hot bath
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, German, Greek
1151Reviews145Q+A74Room tips
Traveller rating
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Saxon R wrote a review 13 Sep
2 contributions4 helpful votes
I was at Ikaros Beach Luxury Resort for a one week all inclusive stay. I compare this hotel to other 5 star all inclusive hotels (I don't rate breakfast only stays here etc.). Like every hotel, it has advantages and disadvantages. Unfortunately, here the number of disadvantages definitely outweighs the advantages. The price of the one week stay in the all incl. option is not much lower than the stay at Lujo Bodrum or Regnum Carya and the standard obtained is definitely lower . Much lower than in Mitsis Hotels. Rooms very different, no standardization. A lot of rooms with a dramatic location and a view of the "uninteresting" places of the hotel. Opinions will be divided here, but when I buy a specific room, I want to get that, not information when checking in that "Your room is occupied and you will get a room of a higher standard." I like to walk a lot and I did not mind that I was given a room farthest from the beach. Very poor quality mattresses, diverging to the sides. A large bed, or in fact two small ones, pushed together with a gap constantly forming between the mattresses, into which you fall into the “abyss” at night. We sleep with my wife and baby in the middle , so it was a big problem for us. Cleaning: Very inaccurate. The problem is not only with cleaning the rooms but also the hotel surroundings. I did the test: I left the glass in a visible place on the fire extinguisher box and nobody took it for 5 days. Cleaning staff in the main building and ladies from the Kids Club are sick. A persistent, dry cough for several days in a row. We avoided places where sick employees were most often found. They work all the time in contact with guests despite the disease symptoms. Which is very worrying in view of the recent cases of Covid among hotel staff. Management should be very sensitive to such things. Poor menu in bars for all inclusive. Despite the presence on the menu, many items are missing. Alcohol is rationed. Not to clients directly, but indirectly, ie According to bartenders, they receive one bottle of specific alcohol a day. Drama. Another drama is the opening hours of the lobby bar, which opens at …… .. 5:00 PM. I was also met with rude attention from the staff to other hotel guests. What, even in the case of their actual fault or failure to comply with the prevailing rules, should not take place in a LUXURY hotel. The neighborhood of the hotel was very neglected. Greece is a bit like Egypt in the EU. I will not write about minor flaws and there were a lot of them. And the Pros: Very good food in the main restaurant and a la carte restaurants, which are the strongest point of the hotel. The vast majority of the staff are very nice and helpful. They create a very good atmosphere. Therefore, my opinions are impersonal because I do not want to harm anyone. Beautiful beach and the hotel itself. Guests calm- mostly pensioners from Germany. It is a very quiet hotel, which may be an advantage for some and a disadvantage for others.
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Date of stay: September 2021
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Tinle K wrote a review Aug 2021
11 contributions2 helpful votes
+1
We were highly disappointed by this hotel. As already stated in numerous reviews here, we were also put in a dark and unfriendly room that seemed way below what was booked and advertised. Additionally part of their staff in the restaurants and at the reception is unfriendly to an extent that it is almost rude. The food is below average, both in the main restaurant and in the a la carte restaurants. To us, this supposedly "5 star luxury resort" was not even on a 4 star hotel level. We would never book this "resort" again. ROOMS We booked a Deluxe Bungalow to treat ourselves and spend some serious extra money on this, expecting to get one of the bright and friendly rooms advertised on their website. To our huge disappointment, we were put in a dark and unfriendly room outside the hotels main area (behind the reception building) and right next to the entrance road. The room was big, but the "living room area" of the room was separated from the bedroom by two walls and had no windows, TV or even a table next to the (dirty!) sofa. It was also right next to the open bathroom. The walls were bare, no pictures and no sufficient lighting, I have never seen such a loveless, unfriendly room. I have added numerous pictures so you can see for yourself what they sell their guests as "Deluxe". We raised this with the reception and their reservation manager, which were both not understanding and claimed that this was already one of the nice rooms. They showed us an alternative, which was even worse as it looked significantly smaller and had the window right to the road, so everyone could look inside and you had to keep the drapes shut at all times. RESTAURANTS While they advertise on their website and Instagram with nicely situated restaurants, please note that these restaurants are all a la carte, meaning that you have to pay extra even when you have booked All Inclusive or Half board. You can reserve them beforehand through a PC and often they are already fully booked for the next couple days so you have to eat at the main restaurant, which is not as nicely situated and had a limited outdoor capacity. The food in all restaurants we have tried is below what we would expect from a 5 star resort. In the main restaurant, if you go to the buffet at 8 pm or later, some of the trays are already empty. This happened many times so it looks like they don't restock fast enough. The staff is completely overwhelmed, many times we waited for 20 minutes or longer until someone came to take our drink order - often only after we had actively asked them to do so. The same in the a la carte restaurants, for lunch we often waited almost half an hour after we had finished our food to get any kind of attention from the staff (like removing the dirty dishes or bringing the bill), even though only 5 other tables were occupied and there were 4 waiters in the restaurant. STAFF / TREATMENT Overall part of the staff often seemed annoyed and unfriendly, we did not feel welcome at all. We ate lunch at the restaurant right next to the beach for a week and the waiter still did not recognize us. We don't expect special treatment, but that just felt weird after a while. Same with the reception, we talked to the same receptionist on Thursday and Friday about the check out and whether we could stay longer in our room and when we then checked out an hour after our last conversation she said "welcome to the ikaros", obviously thinking we had just arrived. Also it was my birthday during our stay, which was not really noted by the hotel, no card, no little gesture like a small flower in the room or some fruit. While one can of course not expect that, it is a super small but effective way to make a guest feel valued, especially as a supposed 5 star luxury resort. My boyfriend actively asked them to bring a small cake at dinner, which they did. I don't know if they would have done it if he had not asked, but I was happy about it nevertheless. The day beforehand, my boyfriend also booked a massage for my birthday and talked to the guest relations manager to ask if they had some kind of nice card for the massage that he could give me as a present. Therefore, the guest relations manager knew about my birthday. He also promised to give my boyfriend a card but never did. When we saw him later he also seemed to not remember my boyfriend. The only staff that I have to really applaud is the cleaning staff, they were always kind and extremely thorough. OVERALL This is a long review but I really wanted to give an honest opinion of what we experienced. I would not recommend to book this hotel, if you hope to get a 5 star luxury resort, because from what we experienced, that is not really what they offer. I have also added a picture of the beach towels that the guests can pick up by themselves at the pool - they are just thrown there in plastic bags that you have to open yourself. Also there was trash next to our rooms entrance everyday for at least half of the day - as I said, did not seem like 5 stars at all.
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Date of stay: August 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Anastasia Nioti, Γενικός Διευθυντής at Ikaros Beach Luxury Resort & Spa
Responded 4 weeks ago
Dear "Tinle K", We are delighted to have been your chosen hotel during your recent stay in Crete. It was truly a pleasure to serve you and we appreciate and value your honest feedback. Regarding your comment about the room, we did suggest a Deluxe Bungalow in another area which was initially accepted by you. Afterwards, you reported at the reception that you don't want to move without any further comment. In terms of food, we are proud of the quality as well as the variety provided in our restaurants. Kindly rest assured that your remarks and issues will be addressed to the management team and we will evaluate these matters moving forward, as we strive to care more effectively for the needs of our guests. We value your comments and wish you only successful travels and positive impressions in the future. Kind regards On-Line Reputation Manager
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Patricia M wrote a review Aug 2021
1 contribution
The resort is amazing! The villas are quite well located and in very good conditions. The spa is an absolute advantage and the service is very kind from everyone :) I was thankful that the personnel spoke different languages (french, english and german) and that they were always eager to help you, at all times. Special thanks to Maria, from Aegeos Spa who made us feel like kings <3
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Date of stay: August 2021Trip type: Travelled with family
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Response from Anastasia Nioti, Γενικός Διευθυντής at Ikaros Beach Luxury Resort & Spa
Responded 13 Aug 2021
Dear Patricia, We are pleased that you have felt comfortable with us and had a great holiday. Thank you for your visit, your great rating and your nice comments about our service. We hope to see you at the Ikaros Beach Luxury Resort again next year. Kind Regards On Line Reputation Manager
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Kristina M wrote a review Jul 2021
1 contribution
We had a very lovely time here at the Ikaros hotel. The staff, especially the ones responsible for the Spa area, are very friendly and courteous. The spa treatment is excellent, it makes you feel relaxed and calm. If you consider having a message, look out for Maria, she will provide you with all the relevant information and help you out with any question you might have. Further, the resort is very beautiful and clean. Enjoy your time there! :)
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Anastasia Nioti, Γενικός Διευθυντής at Ikaros Beach Luxury Resort & Spa
Responded 26 Jul 2021
Dear Kristina, We are pleased that you enjoyed your holidays with us. Thank you for visiting us, your great rating and your lovely comments on our service. We hope to see you again! Kind regards, On-line Reputation Manager
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Karolien K wrote a review Jul 2021
1 contribution
The hotel is amazing, we had a private pool and everything was super clean. The spa is incredible, we were advised in our own language by Maria from the Aegeo spa (multiple languages by the way. We were impressed!) and the masseuses (Angela and Iliana) take all your requests into account. Everything is personalised, we loved it!
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Anastasia Nioti, Γενικός Διευθυντής at Ikaros Beach Luxury Resort & Spa
Responded 20 Jul 2021
Dear Karolien Thank you very much for your nice review. We would like to especially thank you for your great comments about our hotel & SPA . Your kind words are very much appreciated by our team members! We hope to see you again at the Ikaros Beach Luxury Resort. With best regards, On-line Reputation Manager
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PRICE RANGE
US$128 - US$338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lti ikaros beach luxury hotel malia, lti ikaros beach luxury resort and spa, ikaros village plátanos, ikaros village hotel plátanos
LOCATION
GreeceCreteHeraklion PrefectureMalia
NUMBER OF ROOMS
255
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Frequently Asked Questions about Ikaros Beach Luxury Resort & Spa
Which popular attractions are close to Ikaros Beach Luxury Resort & Spa?
Nearby attractions include Squeeze Bar (1.0 km), Relax Cocktail Bar (0.8 km), and Ethnic Cafe (0.6 km).
What are some of the property amenities at Ikaros Beach Luxury Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Ikaros Beach Luxury Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ikaros Beach Luxury Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Ikaros Beach Luxury Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Ikaros Beach Luxury Resort & Spa?
Conveniently located restaurants include The Red Lion Bar and Restaurant, The Brasserie Pizza Pasta & Grill, and Anatolia.
Are there opportunities to exercise at Ikaros Beach Luxury Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Ikaros Beach Luxury Resort & Spa have an airport shuttle?
Yes, Ikaros Beach Luxury Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ikaros Beach Luxury Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Ikaros Beach Luxury Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ikaros Beach Luxury Resort & Spa?
The staff speaks multiple languages, including English, German, and Greek.