Real Palace
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About
Welcome to Real Palace, your Malia “home away from home.” Real Palace aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Guest rooms offer amenities such as a flat screen TV, air conditioning, and a refrigerator, and guests can go online with free internet access offered by the hotel.
The property also features a pool and an on-site restaurant to make your visit even more pleasant. Guests arriving by vehicle have access to free parking.
While in Malia be sure to experience local souvlaki favourites at San Giorgio Restaurant, Avli in Malia, or The Red Lion Gastropub and Restaurant.
There is no shortage of things to do in the area: explore popular ancient ruins such as Malia Minoan Palace.
Real Palace puts the best of Malia at your fingertips, making your stay both relaxing and enjoyable.
Location
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The hotel was all nice and clean and the staff were all really friendly.
It is set a bit of a walk away from the beach and the strip but unless you really dont like walking its really no problem and we did it everyday.
Pool area has plenty of sunbeds and there was never any need to place your towels out at 6am.
The pool bar was really handy and served meals all day, including evening meals too.
Lots of local restaurants nearby in the Old town and we tried a few of them, and we also went down the strip at night.
A cab back from the strip is 10 euros.
The beach was good fun and we made use of the sunbeds which there were loads of.
Id recommend the hotel without any hesitation provided you dont mind a little walk (20-30mins)
Decent rooms
Beds are comfy
Food is alright and cheap
Pools good
Felt safe
Some friendly staff
Cons:
Rooms don’t get cleaned whilst your there
Added extra charges onto card machine when paying (e.g. once charged €10 for crisps and water which should’ve been like €4.)
Trying to charge us €20 for ‘dirty towels’ when we only had one for the whole trip. (Just say no, we refused to and they left it)
Moody when you want to use card rather than cash
Last day the cleaner barged in at 8, when are check out was 10 demanding we hurry up and check out. Bit rash g.
A quiet period of about 4 hours ensued before the groups returned, continuing to party on the balconies where banging, shouting and loud music prompted the poor security guard to attend where we often heard him being met with abuse in return. On one occasion, the occupants of a neighbouring room were struggling not to vomit as one of their party had soiled the bed as he didn't make it to the toilet in time! On a number of occasions, I had to have a quiet word with the groups about their noise.
We were not the only family there and I spoke with a few who were experiencing the same issues of an evening/morning. This prompted me to speak with the manager and our rep. The rep informed me that she had issued a number of parties a written warning, along with Manos the manager encouraging the groups of an evening to use the bar for pre drinks rather than the hotel rooms. Overall, I feel that the owners and our rep did what they could to help, and the rep did say that she had never experienced these problems at Real Palace before and this was unprecedented. Ultimately, the remaining offending group were evicted by management during our penultimate evening due to their repeatedly ignoring requests to tone down the noise after returning from the bars at 6am..
Would I recommend Real Palace? Yes I would as I do believe the staff and Jet2 took the matter seriously. (Not all the noisy groups were Jet2 customers). I believe that families should enjoy places like Malia without fear of behaviour like this.
We were made to feel very welcome by Manos, Costas and the staff and we were embarrassed that a minority of UK kids couldn’t have a good time without resorting to unreasonable behaviour. My constructive feedback would be that the advertising could make it a bit clearer with regard to suitability for families at high season, although we may have just been unlucky that week. I believe that a later/earlier season stay would be perfect.
A large beer is 3.50, glass of wine 2.50, cooked breakfast 4.50, imported beers and cocktails 5.00. There is an extensive bar menu and all the food is cooked fresh. I had a couple of main meals, a couple of lunchtime snacks, and a breakfast during my 9 night stay.
My room was spotlessly clean, and I got decent WiFi in it. It was cleaned a couple of times, as well as the maid checking with me a couple of times if there was anything I needed.
The location is great for me - close to all the lovely bars / tavernas / restaurants in the Old Village. It is a bit of a distance from the beach, but I enjoy a good walk. There are of course other options, taxis, quads, etc.
The pool area is also lovely, very well maintained, with plenty of sunbeds for all + umbrellas. There's a pool table and a table tennis table in the bar area too.
All the people who work there are lovely and friendly and helpful, they can't do enough for you, especially Kosta and Manos. I enjoyed it that much, that I've already booked to stay at Real Palace next April, and can't wait!
Location of the hotel is ideal, a short walk away from Malia old town, and far away from the strip that you can enjoy it, but aren't right in about it.
I would recommend this hotel to anyone, including Families and solo travellers as they are very inviting and you end up chatting to everyone there!
"If you have any issues speak to manous he's very helpful. €2 coin for pool table tip the guys they'll look after you!"Read full review
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