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Sofitel Fiji Resort & Spa

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Sofitel Fiji Resort & Spa
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3,345 Reviews from our TripAdvisor Community

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Showing 3,250: English reviews
Sydney, Australia
Reviewed 5 January 2015

The Sofitel fell well short of my expectation of a European five-star brand. The rooms are well sized (albeit strangely laid out, with the TV perpendicular to the bed and not in line with the couch) with comfortable beds; however the small, claustrophobic bathrooms are not in any way luxurious and were showing signs of mould. To make matters worse...

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3Thank visualise303
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula eric_conneton Thank you for your comments. It was pleasing to read that you enjoyed several aspects of your stay. I do note your comments about some inconsistencies & we will be examing these areas as a team to look for some improvement. Vinaka Alan Burrows GM

New York, NY
Reviewed 4 January 2015 via mobile

We spent 5 magical days at this resort. We arrived early after a long flight and were able to check in early after having been welcomed with a fresh drink. The room was large and very clean. Since we booked through a discounter at a rock bottom price, we were not given a prime room. Makes sense. The service is...

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Thank TomSonntag
Alan B, Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula TomSonntag Thanks for your comments and we are pleased that you have enjoyed your stay with us. Positive feedback gives the staff encouragement to improve our quality of services. It is truly our privilege to have you as our guest and honor to welcome you back soon to Sofitel Fiji Resort & Spa. Vinaka & warm regards Sofitel Management

Brisbane, Australia
Reviewed 4 January 2015

While the TV show may have been humorous there was nothing funny about our disastrous family holiday experience. Arrived @ 5pm to check in and was informed that the room was not ready! Finally taken to the room 45 minutes later. Room appeared small and not as per the description of a luxury family room. Dinner on the first night...

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16Thank Dukduk2013
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula DukDuk2013 Thank you for your comments. I do apologize that your experience was not up to your expectation or to the service levels we want to achieve. I would like to investigate the issues you raised in greater detail & would like to ask if you can contact me at the hotel or on email at alan.burrows@sofitelfiji.com.fj Vinaka Alan...

Berkeley Vale, New South Wales, Australia
Reviewed 4 January 2015

Great location- 20min drive from airport (we took a taxi $30 fiji money as we hadn't organised transfers). This is definitely a family friendly resort. We travelled with a 19month old and were on the top floor but noticed other families with small children on ground floor- a much better option if you have kids as you have direct access...

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Thank starby101
Alan B, Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula starby101 Thank you for your comments and please allow me to express my sincerest apologies for some of the things that did not meet your expectations. Heating food or milk you need to call room service, they would do that without any charges. We are please that you enjoyed your stay with us and we hope to see you...

Palo Cedro
Reviewed 4 January 2015

I got this place through one of Expedia's blind last minute deals for only $111 a night. I believe that the regular rate is 2 -3 times that, so we were very pleased. I don't really need big resorts to be happy, but this place was extra nice. Very clean, good service and many amenities, including a nice pools with...

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Thank juliee1906
Alan B, Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula juliee1906 Thank you for your comments and we are pleased that you have enjoyed your stay with us and it is our honor to welcome you back. We hope to see you back soon. Vinaka & warm regards Sofitel Management

Rockhampton
Reviewed 2 January 2015

We had one night prior to commencing a 'Blue Lagoon' Cruise and are so happy we choose this well established resort. The dinner we had at the open air 'Salt' restaurant was ideal with food quality and ambience of an excellent standard. All staff were well trained and enthusiastic. The room and sleeping appointments were typical of a Sheraton standard...

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Thank SteveBerna
Alan B, Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula SteveBerna Thank you for your positive comments. We strive to provide a superior service experience for every customer; therefore your feedback is important to us. We are pleased that you have enjoyed your stay with us and we look forward to seeing you back soon. Vinaka & warm regards Sofitel Management

Tauranga, Bay of Plenty, New Zealand
Reviewed 2 January 2015

This is our second visit to Denarau, our previous stay was at the Sheraton. The position and pool amenities are very good. Our check in experience was quick by 2 ladies under a lot of pressure from two unhappy guests. There where some face cloths missing from the room which we were told about and this was fixed straight away....

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5Thank Lynn B
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula LynnB Thank you for your comments. Please accept my sincere apologies that some aspects of your stay were below expectation. I have shared your feedback with the relevant team members for their attention. We will review how our service is being delivered. It is our hope that you will visit us again on your next trip to Fiji &...

Auckland, New Zealand
Reviewed 1 January 2015

We spent 2 days at the Sofitel Denarau after returning from 6 nights at Castaway Island and it was a good place to kick back by the pool for a couple of days before heading back home to Auckland. The pool at this resort is great and the waterslide was great fun for the kids. Unfortunately I injured my hand...

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1Thank Magoo858
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula Magoo858 Thank you for taking the time to post a review. It was great to hear you enjoyed your stay with us. We take on board your suggestions for improvement. We hope to see you again soon at Sofitel Fiji Vinaka Alan Burrows GM Sofitel Fiji Resort & Spa

Brisbane, Australia
Reviewed 1 January 2015 via mobile

Having stayed next door at Hilton previously, was expecting similar quality and service but was quite disappointed. The bathroom was old and tired, the outdoor furniture had gaping holes in it, almost every day we came across something that was broken, the food was average and, very unusual for Fiji, the staff were very unhappy. Something is amiss in this...

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2Thank funkymoses
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula Funkymoses Thank you for your comments. Please accept my apologies that your experience did not meet your expectation. It is a surprise that you felt the team were unhappy as this is not a comment that we usually hear. Your views have been discussed as a team & we will continue to strive to improve in everything we do....

Australia
Reviewed 30 December 2014

We Stayed here in January 2014 as family 2 + 2 kids. Fantastic Huge pool for all ages Non swimmers and kids be aware that one small section of the pool is about 3 - 4 meters deep, but its a long way from where the little kids should be splashing about. Food was very good in a couple of...

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Thank SinceZermatt1985
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this review

Bula SinceZermatt1985 It was great to hear you had an enjoyable stay at Sofitel Fiji. We hope that your next visit will be soon. Vinaka Alan Burrows GM Sofitel Fiji Resort & Spa

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sofitel Fiji Resort and Spa is located on beautiful Denarau Island. This five star Fiji resort overlooks the beachfront, adjacent to the world class Denarau Golf and Racquet Club. Our Fiji beach resort offers 296 rooms, each with a private balcony. Other features at this Fiji luxury resort include a private beach, wedding chapel, swimming pools, three restaurants, four bars, an international health spa, and one of the largest ballroom on the island. A bustling marina and cultural temples are located nearby. ... more   less 

Additional Information about Sofitel Fiji Resort & Spa

Address: Beachfront, Denarau Island, Viti Levu, Fiji
Region: Fiji > Viti Levu > Denarau Island
Price Range: €174 - €308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Fiji Resort & Spa 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sofitel Fiji Resort And Spa
Sofitel Fiji Hotel Denarau Island
Sofitel Denarau Island
Denarau Island Sofitel
Sofitel Fiji Resort & Spa Denarau Island
Hotel Style:
#3 Business Hotel in Denarau Island
#4 Romantic Hotel in Denarau Island
#5 Top resorts Hotel in Denarau Island
#5 Luxury Hotel in Denarau Island
#5 Family Hotel in Denarau Island
#6 Spa Hotel in Denarau Island
#6 On the Beach Hotel in Denarau Island
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Fiji Resort & Spa staff and other travellers.
146 questions
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Questions? Get answers from Sofitel Fiji Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“127 - bottom floor near waitau bay was so quiet GREAT!”
stacien870, 19 Apr 2017 | Read review
“Ground floor opening to grass near the pool is great location. 3rd floor has carpet in some rooms not tiles, quieter & safer for elderly.”
, 5 Apr 2017 | Read review
“Try a room with ocean views”
bronwyng213, 31 Mar 2017 | Read review
“If travelling as a couple,consider Rooms in the Waitui Club.”
waldo12016, 30 Mar 2017 | Read review
“Request a beach or ocean view.”
gtoh69, 21 Mar 2017 | Read review
5 of 5