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Poor management and maintenance.
Photo of filthy slimy tiles says it all. Pool was grotty all week and still bad even after another guest requested it to be cleaned.
We love Fiji for a week of warmth after winter but won’t be back to the...More
1 Thank stbathans
Response from PeterElakis, Manager at Sheraton Denarau VillasResponded 28 November 2017
Bula stbathans. Thank you for choosing to stay with us and for your review. I'm sorry that the pool was not at its best. The issue has been resolved and steps put in place to prevent a recurrence. I honestly respect your decision not to...More
Our youngest son was married in Garden of the Sleeping Giant in early November and we and many friends stayed at the Sheraton Villas for the week. Great accommodation with very helpful and efficient service. Our 2BR villa was perfectly placed to enjoy the facilities...More
We arrived late at night but nothing was missed. We had a lovely Bula welcome. All the Fijian staff were amazing. Always happy and friendly. The room was always clean and well kept. We had a lovely time and the food was scrumptious VANAKA VAKALEVU....More
We had a great week in Fiji but the best moments were most definitely spent outside the resort. It was unrealistically expensive and even though the staff were all amazing, welcoming and friendly you couldn't help but feel that they were only receiving an INCREDIBLY...More
1 Thank louie587
Response from PeterElakis, Manager at Sheraton Denarau VillasResponded 10 November 2017
Dear louie587 thank you for your review. From the outset please accept my apology for the deficiencies you experienced during your stay with us. Whilst our food and beverage and spa pricing has stayed relatively static, I regret that you did not receive the level...More
What a great holiday.
We have 3 young kids, all under 4 y.o. so we really enjoyed the extra space the Ocean front Villa provided. It was great to have an Adults room separate to the Kids room. We didn't include the breakfast in our...More
Hi there, the Sheraton is very aware of Coeliac Disease, the GF food is on a table of its own and there are breads, cereals and pastries for breakfast. To be honest we only ate breakfast at the Sheraton as we had family in... More
Hi there, the Sheraton is very aware of Coeliac Disease, the GF food is on a table of its own and there are breads, cereals and pastries for breakfast. To be honest we only ate breakfast at the Sheraton as we had family in all the resorts on Denarau (big family reunion) so dinner was at all the other resorts and it was never hard for us to feed my daughter. She is 20 though so tastes may be slightly different. Even down at the port we found GF food for dinner. For lunch we all ate very little but we had a loaf of bread, cheese etc from the supermarket. We also found GF noodles etc at the supermarkets along with pasta and GF sauces. We didn't cook with these so couldn't tell you the taste but I honestly think feeding a 7 year old Coeliac on Denarau will be fine. I also emailed the Sheraton before we went over and had a wonderful response from the food & beverage manager who was happy to show us all the GF food. If you do end up going, enjoy 😃. That's my second trip and I'll be back there again
Response from RavinderSDhesi | Property representative |
The 3 bedroom villas are on teh first floor and only accessible via stairs. I have sent you a message to get some additional information and will respond accordingly