We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Las Casitas Village, A Waldorf Astoria Resort

1,684 reviews
Save
Traveller (837)
Room & Suite (575)
Pool & Beach (185)
Overview
  • Excellent59%
  • Very good24%
  • Average9%
  • Poor5%
  • Terrible3%
Travellers talk about
“the main hotel”(189 reviews)
“infinity pool”(261 reviews)
“el conquistador”(291 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.5 Star Hotel
All hotel details
Offers from Las Casitas Village, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (1,684)Write a Review
There are newer reviews for Las Casitas Village, A Waldorf Astoria Resort
See the most recent reviews
Filter reviews
1,574 results
Traveller rating
894
392
147
85
56
Traveller type
Time of year
LanguageEnglish
More languages
894
392
147
85
56
Show reviews that mention
All reviewsthe main hotelinfinity poolel conquistadorwater parkpalomino islandprivate islandbedroom casitanorth villagemanor housepuerto ricobedroom ocean viewchopsgolf cartfull kitchenhorseback ridingminute ferry ridethree bedroom
FilterEnglish
Updating list...
311 - 315 of 1,574 reviews
Reviewed 24 September 2016 via mobile

Is was on my birthday week. It was beautiful, very clean, the beds was comfortable, and the balcony has breathtaking views. It has good service, beautiful infinity pool with a great views. I enjoy my stayed with my family.

Thank Jun138
Response from Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria ResortResponded 27 September 2016

Thank you for your stay and for choosing us for your special event. Happy Birthday!!! Maria

Reviewed 22 September 2016

Be prepared for the hour it takes to get there. For only $100.00 a cab each way into San Juan. 20-25 minute trip to their beach. I want to stay where a beach actually is. The rooms and the hotel are run down. Staff was...More

Thank Beachesnbars p
Response from Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria ResortResponded 27 September 2016

Thank you for taking of your time and sharing your experience with us. It seems that we could no fulfill your experience at the resort. Yes, we are a property 45 minutes from the airport at the east side of Puerto Rico and we have...More

Reviewed 21 September 2016

May be it´s not really comfortable to spend almost 25 minutes to reach the beach. Las Casitas is a great place, may be needs better housekeeping service ( the beautifull terrace facing the sea was almost never cleaned ), and if you don´t sleep and...More

Thank janinachopin
Response from Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria ResortResponded 27 September 2016

Thank you for choosing us as your vacation destination. Yes, we have a Private Island as our beach site and it takes a short and relaxing ride in one of our ferry boats. My apologies if we did not met your expectations. Sincerely, Maria Vega

Reviewed 19 September 2016

Literally no restaurants, cafes or bars were open at Las Casitas during our stay. The rooms show their age. The check-out process was a hassle and the clerk didn't hold the shuttle for us as we requested.More

Review collected in partnership with Waldorf Astoria
Thank RobS42
Response from Maria V, Las Casitas Village Guest Services Director at Las Casitas Village, A Waldorf Astoria ResortResponded 21 September 2016

I would like to thank you for taking the time to share your review with us. We take a great deal of pride in delivering consistently high levels of service throughout the resort, but it is apparent that we did not exceed your expectations. We...More

Reviewed 19 September 2016 via mobile

My room was spacious, clean and comfortable. My view was overwhelmingly beautiful. The food from room service was superb. Palomino island is heavenly, as is the private infinity pool for Casitas guests. I have stayed at El Conquistador twice. The upgrade to Las Casitas is...More

Thank K J
Response from Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria ResortResponded 21 September 2016

Thank you for your stay and for sharing your feedback with us. Sincerely, Maria Vega

View more reviews
PreviousNext
16162636465315
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Beachfront
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Free Parking
Shuttle Bus Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Airport Transportation
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Golf course
Heated pool
Outdoor pool
Details
Price range
US$269 - US$634 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$269 - US$634 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (837)
Room & Suite (575)
Pool & Beach (185)
Dining (37)
Family and Play Areas (9)
Business Centre & Event Rooms (3)
Amenities (1)
Questions & Answers
Ask a question
loydianne t
2 September 2017|
AnswerShow all 5 answers
Response from Rosemond J | Reviewed this property |
la casitas are villas, the one I stayed at slept 8 people. It had a 2 bedrooms and 3 full bathrooms. One was a king room with a full bathroom and the other 2 queen beds with a full bathroom. The open loving room dining room... More
0
Votes
Vickie M
16 August 2017|
AnswerShow all 9 answers
Response from abrosa | Reviewed this property |
Really don't know. We bought our groceries. The butler will carry your groceries to the casita.
0
Votes
Catherine C
22 July 2017|
Answer
Response from WouldLike2TraveMore | Reviewed this property |
You will have a wrist band and card for each guest in your party - the cards will be stamped at the end of the evening. The food was amazing and the inclusive package is well worth it.
0
Votes
PreviousNext
12345627
Room Tips
"Las Casitas with ocean view."
Read review
"Ocean view villas are a plus! who doesn't want to wake up looking at the ocean"
Read review
"We choose their promotion deal, the view of the gardens/mountains but you can choose a "water"view..."
Read review
"Ocean view is worth it"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
<