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Las Casitas Village, A Waldorf Astoria Resort

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Las Casitas Village, A Waldorf Astoria Resort
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1,379 Reviews from our TripAdvisor Community

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Showing 1,291: English reviews
Long Island, New York
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 days ago NEW

Fantastic resort! a bit far from the airport but we had a car so I didn't mind driving! very impressive place when you first drive in, a bit or updates are in order but lots to do and see. I can see this place closing in a few years for a fun overhaul on some units. Staff WAS FANTASTIC!!! Can... More 

Helpful?
Thank Rxing
Lakewood Ranch, FL, United States
1 review
Reviewed 6 days ago NEW

The facility is nice but getting tired in certain areas. The beach needs work and upgrading but is adequate. The pools are very good but there is a charge for the water park which is out of line given the facility overall price. We had a casita with 3 large bedrooms and a very large common space and kitchen. Furniture... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank C6453LYwilliama
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for taking time to share your comments with us. Sincerely, Maria Vega More 

San Juan, Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We had problems with family members with limited walking abilities. Access to Las Casitas must be walking even if raining. Distance between facilities are too far and many steps between one location to another.

Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank rrrpuri
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your comments! Yes, we are a beautiful, spacious and open property. It could be challenge for some, but we always have transportation services available 24 hours. Sincerely, Maria Vega More 

McAllen, Texas
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

The Casitas are very comfortable and convenient for big family the views are beautiful and the surrounding are very clean with beautiful landscaping. We enjoy both pools and the coqui water park. Even though it rain most of the days of our stay the kids had a great time. There is a golf cart service that takes you to the... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Grilaz
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for sharing your beautiful comments about our property Las Casitas Village. Sincerely, Maria Vega More 

Austin, United States
1 review
Reviewed 1 week ago

This was one of the best hotel experiences I've ever had. Our casita was huge with really two separate apartments upstairs and down so my parents could make their decaf coffee upstairs and we could have our regular coffee in the bigger kitchen downstairs. The water park is small, so we paid less for just the 2nd half of the... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank devonb16
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for taking time to share your experience with us. We truly hope to welcome you and your family back. Sincerely, Maria Vega More 

1 review
Reviewed 1 week ago

This is my second time in El Conquistador but this time I stayed at Las Casitas. My experience was quite different from the first time when I stayed at the hotel, The hotel rooms had humidity on the rugs and walls. Most of my stay was not good because of my allergies. The experience in Las Casitas was completely different... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank dialmac2016
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for sharing your feedback with us and we will be more than happy to welcome you and your family back. Sincerely, Maria Vega More 

Hackensack, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

One of the best places I've stayed at. Amazing location with a 180 degrees view of the ocean, courteous staff, awesome private island(Palomino) and great restaurants. Would certainly want to come back some day.

Helpful?
Thank WanderingClicker
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for your review. SIncerely, Maria Vega More 

Oakville, Canada
1 review
Reviewed 1 week ago

Hidden fees not revealed till end of stay. Beware. Make sure you receive all the details as far as cost and not have someone spring them on you at checkout. They have no interest in resolving any disputed charges.

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Sarah M
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for your feedback. We are really sorry that at the moment of booking, your third party did not disclose the extra fees not cover on their package. I understand that at check out the Manager on Duty as good faith extended a credit to your balance and offered to contact your third party to... More 

Humacao, Puerto Rico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

We recently stayed at Las Casitas and our experience was great. The hotel facilities are great and the personnel is very friendly. We went with several kids and they had a blast. We will definitely go back!

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Rebecca R
Maria V, Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

See you next year! Maria Vega More 

Caguas, Puerto Rico
1 review
Reviewed 2 weeks ago

Puerto Rico has a lot to offer, if you want to stay at one of the best places in the island, stay at Las Casitas Waldorf Astoria. You will enjoy the beauty of a private island, the fun of a water park, the privacy of a spa!

Review collected in partnership with Waldorf Astoria

Helpful?
Thank 759mariadelmarc
Maria V, Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your beautiful review! Sincerely, Maria Vega More 

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El Conquistador Resort, A Waldorf Astoria Resort
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 

Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Price Range: €208 - €582 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo
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Questions & Answers

Here's what travellers have asked, with answers from Las Casitas Village, A Waldorf Astoria Resort staff and other travellers.
48 questions
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Questions? Get answers from Las Casitas Village, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“chose a room closer to the other hotel and the walk isn't bad! no need for transportation if you are on the closer side to the other hotel.”
 of 5 bubbles Rxing, 1 Dec 2016 | Read review
“Ast the Casitas near the best swimming pool and facing the sea”
 of 5 bubbles janinachopin, 21 Sep 2016 | Read review
“Get room with balcony and views to the east (Palomino island)”
 of 5 bubbles acruetsr, 14 Sep 2016 | Read review
“Call and get a room on the south side”
 of 5 bubbles karlb485, 5 Sep 2016 | Read review
“5075 has a great view of the ocean!”
 of 5 bubbles JimK444, 5 Sep 2016 | Read review
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