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El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
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6,961 Reviews from our TripAdvisor Community

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There are newer reviews for El Conquistador Resort, A Waldorf Astoria Resort
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Showing 6,413: English reviews
Reviewed 28 October 2014 via mobile

Stayed here two nights , Check in staff very friendly , line to check in huge with lack of staff to the number of patrons Upgraded to ocean view room for honey moon which was nice Room nice but in need of upgrading to warrant price tag, ageing amenities Pillows in serious need of replacing Air conditioner so loud ,...

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Helpful?
1Thank Jesse P
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

I really appreciate you sharing your candid feedback about your recent stay at El Conquistador. It seems we fell short of some of your expectations during your stay and do want to apologize for this shortfall. This feedback is very valuable to our Team and Hotel Management as we constantly attempt to improve for our future guests. Thank you for...

Reviewed 28 October 2014 via mobile

I came and spent the the day at the Splash Bar and pool! I asked Jose Lopez and Angel Perez to take care of me and they were EXCELLENT!! I asked them to make a Palomino Adventure for me and it was awesome. Both are excellent bartenders and people persons! Love them!! Thank you mucho!!

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Helpful?
Thank Almcdawg
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Great feedback and happy to hear of your special service at the pool area. Happy to hear that your stay at the resort was memorable and service was great. Thank you and hope to see you at the resort again very soon.

United States
Reviewed 28 October 2014

The scenery and weather were beautiful. Unfortunately, the hotel was not up to Waldorf Astoria standards. Although the staff was helpful, the rooms were dated and the amenities were just ok. I would highly recommend the excursions....horseback riding, bioluminenesence tour, etc were a fantastic way to see the area. I would also recommend going outside of the resort (10 minute...

Review collected in partnership with Waldorf Astoria
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Helpful?
1Thank Marcia R
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for sharing your thoughts and impressions from your recent stay at the resort. I am happy to hear that the service provided was excellent and the amenities enjoyed memorable. Unfortunately, it appears the room assigned was less than desirable. I apologize for falling short of your expectations for room quality. We do provide the ability, when available to...

Portsmouth, United States
Reviewed 28 October 2014

The hotel, amenities, and location are all fantastic. A great place for a nice relaxing family vacation. The water park was lots of fun! Palomino island is fantastic. We were there during the week, so it was nice and quiet too. Busy on the weekend. Our only complaint is the food - in general, overpriced and terrible!

Review collected in partnership with Waldorf Astoria
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Helpful?
1Thank Daniela A
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you so much for highlighting some of the amazing amenities contained within El Conquistador Resort. We have so much to offer to all kinds of guests. I do apologize for a poor dining experience while at the resort. I can let you know that we have a new Executive Chef at the resort, that is in process of upgrading...

Puerto Rico
Reviewed 28 October 2014 via mobile

This hotel has an excellent location with amazing views. Its huge and be prepared to walk a lot. It has a nice water park and several pools, plus a private island. The hotel needs some remodeling on the public areas, the rooms appears to be recently renovated from my last visit. I have two problems, the telephone was not working...

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Helpful?
Thank hacolon
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for your feedback and recommendations from your previous stay. We really appreciate our guest's letting us know about areas they would like to see improved upon. Hotel Management reviews all of these comments and implements changes based on what is provided by our guests. Thank you for staying at El Conquistador and hopeful that you will visit again...

Berlin, United States
Reviewed 28 October 2014

Hot was purchased by Hilton somewhat recently and is need of renovation. It's probably very disappointing from the Waldorf perspective but fine from a Hilton Garden level. If they renovate it, the location is great and it'll be outstanding. Bar food is rather basical and typicaly of any hotel, would have been nice to see a little more quality here....

Review collected in partnership with Waldorf Astoria
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Thank Stephen D
St. Thomas
Reviewed 27 October 2014

Had a great time, and enjoyed every meal. The view from the hotel is breathtaking! The golf course is pretty darn impressive as well. We can't wait to go back. Coming from the Virgin Islands, it's a pretty affordable and enjoyable trip!

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Helpful?
Thank VI4Life
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for choosing to stay at El Conquistador Resort. We agree about the amazing views and awesome golf course. The resort has so much to offer for all our guests to enjoy, including an amazing spa, water park, and private island for beach activity fun. Please come back and visit again soon...the Virgin Islands are our very close neighbors!...

Bel Air, Maryland
Reviewed 27 October 2014

My review will be somewhat limited as I did not get to experience very much of what the resort has to offer. I spent four nights here last week while on business in the area. The hotel has quite a number of beautiful views and public areas. I was given an ocean view room with balcony which afforded beautiful views...

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Thank Tom A
Sydney, Australia
Reviewed 27 October 2014

Lovely hotel with excellent pools, bars, a number of restaurant options and it's own island. Great staff except for one guy at the concierge (others were fantastic). Restaurant food is a bit expensive for the quality and we had one bad experience with a long wait for lunch at the pool -- other restaurants service was quiak enough. Other good...

Review collected in partnership with Waldorf Astoria
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Thank John O
Buffalo, New York, United States
Reviewed 26 October 2014

Wonderful place for a vacation. The hotel is beautiful and having an island to go to each day was great. Danielle and Troy at chops steakhouse were the best and made good food and drink even better. Alvin the server on the island treated us like we were the most important people, gave us a lot of island information too....

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Helpful?
2Thank Gail M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 

Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Price Range: €208 - €337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Reservation Options:
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo
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Questions & Answers

Here's what travellers have asked, with answers from El Conquistador Resort, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from El Conquistador Resort, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Las Brisas has best views. Las Casitas are the newest rooms for families.”
 of 5 bubbles talav2017, 23 Jan 2017 | Read review
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 of 5 bubbles Patty58, 21 Jan 2017 | Read review
“Amazing Views if you stay by the marina, perfect to wake up and relax.”
  • This is from the first time, my second time I've stayed right in front of the marina.
 of 5 bubbles MYOWNBS, 19 Jan 2017 | Read review
“Research room options, some require a lot of walking.”
 of 5 bubbles U7082UAerict, 17 Jan 2017 | Read review
“We booked a garden view at Las Casitas it was an ocean view!”
 of 5 bubbles omahonn, 16 Jan 2017 | Read review
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