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Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort

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Highway A1 Mountain Spring, Falmouth Jamaica
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About

#6 of 6 hotels in Falmouth
Location
Cleanliness
Service
Value
Your All-In Luxury™ vacation starts on one of the Caribbean's most idyllic settings. "White Sands" beach in Jamaica is a powdery white slice of paradise, separating lush tropical gardens from the turquoise Caribbean Sea, just a 35 minute drive from the Montego Bay Airport. A warm reception and chilled cocktail set the tone for a week of extravagance. The elegantly appointed lobby offers a scenic view of the modern resort facilities. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking in our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms. From Luxury Rooms to Diamond Club(R) Luxury Presidential Oceanview One Bedroom Suites, all rooms offer Dreambed™, designed exclusively for Royalton Resorts and adorned in luxurious 250 thread count sheets. All of our 352 luxurious rooms and suites offer our exclusive DreamBed™, 250 thread count sheets, 24 hour concierge service, In-room safe, rain showers, satellite television, stocked minibar, 24 hour room service, and a balcony or terrace. Other amenities include iron and board, coffee/tea maker, and hairdryer. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Game room
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Hotel links
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10205Reviews2097Q+A100Room tips

Reviews
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Shyscotsman wrote a review Yesterday
49 contributions69 helpful votes
We had a good holiday despite some issues. The place needs and is getting later this year a make over. Rooms are dated and basic with maintenance required, it wasn't a big deal. Though getting locked out on the balcony could have been, no handle on the outside with Mrs S managing to open it after 10 minutes fighting a dodgy lock. The biggest problem with this lovely resort is the staff. I'm going against reviews I've seen I know, but I've never seen such a bunch of miserable poorly led lot. They liked their phones though. The cheerful ones stood out as there were so few. There's no organization with pointless queues every breakfast, unset tables and waits for popular things like eggs and omelettes. We were lucky if we got coffee before we'd finished eating, it didn't happen often. All for the want of organization...but they seem not to care. The restaurants open on the evening were better, but not much, but the food was good. The bars are pretty good and the drinks even without Diamond Club Premium, great. There seems to be a competition between the pool bars to see who can play the loudest music..all day, so don't expect the sound of waves crashing on the shore sending you to sleep. We played room bingo, if we got fresh towels, the bed made and the fridge filled every day, we shouted bingo ! We only did around 3 days in 14. We had a good time but won't be going back,we'll be going anywhere where the staff at least pretend to like you or have time for you and where 5 star really is 5 star.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AB6405 wrote a review Dec 2021
United States48 contributions14 helpful votes
Hotel's Favourite
We booked this trip in early 2021 and as it got closer, we were nervous about the increase in COVID cases and some of the reviews made me second guess our decision. Just a couple of days before we were scheduled to leave, I almost canceled, but I am so glad we did not! I think this property has a lot of bad reviews but I think it is all about what you expect. If you are looking for a 5 star property, this is not it. If you are looking for a quiet family getaway then this is where you want to go! After about 14 hours of travel we arrived at the White Sands report. We were exhausted. I did not know until we arrived that we had DIamond CLub service. We were quickly brought to the lounge and checked into our room. Our butler, Nicola, brought us to our room and gave us an overview on the resort and pointed out some of the the things we needed to know. She also helped me get all set up on the Whatsapp so we could communicate. She had already made us dinner reservations for that night which we were thankful for. Our first day we realized the phone did not work and our tub did not have a stopper in it. We went down to spend the morning at the beach and when we came back up to our room both of those items were taken care of. There was only one time we had to ask twice for the mini bar to be refilled. One time a man came up to bring us soda for the mini bar and then saw we had kids to ran to get them some juice to have in the room. Our other butler's name was Romaine and he was always great to make sure we were taken care of as well. We arrived on a Saturday evening and the resort was slightly busy on Sunday which caused be some concern but after that day it was so nice and quiet. There were times we were the only 4 people at the pool. Each day, Vinessa, helped us out at the pool and learned out names and my girls' favorite drink (make sure your kids try the fuzzy squirrels)! It took us a couple of days to discover the Sands Grill as we had just been going to the buffet for lunch but it was so nice over there to eat on the beach. Melrose and Ronaldo were so great over there and the buffalo chicken strips had a really good sauce. Our favorite restaurants were Zen and Grazie, we ate at both of these twice during our one week stay, All of the staff at Zen was amazing, they made it so fun to eat there. We had the same waitress both times at Grazie, her name was Deandrah (I might have that spelling wrong), We liked her so much! She even made sure to get our girls' their fuzzy squirrels with dinner. We ate at the buffet for breakfast and a few times for lunch. It was fine, it was your typically buffet. The staff was great. There was an older man who worked the kids section of the buffet ( I think his name was maybe Dezroy), our girls just thought that section was the best and he was so kind and helpful. Once day my daughter was in line with me to get something and he came up to ask if she needed help getting her food. It was hard not being able to help yourself at a buffet but I understand the restrictions. The only night we participated in the night entertainment was the beach party night (Friday) because our girls were just so tired after dinner it was usually an early bedtime. We were able to watch most of the show from our balcony which was very nice. We were the 2nd building in from the beach on a corner so we had a great view. We did order room service once (the continental for 4 people plus a pastry basket) and after waiting over an hour we only got 1 bowl of cereal, 1 piece of bread, and a couple pastries This was really the only disappointing thing during our trip. Room service can be nice for breakfast so I was bummed this didn't work out. One the day of our departure, our shuttle was late but our butler stayed with us to make sure we got on and had a way to the airport. Overall, we had a really nice stay at this resort. The meals at the restaurants were usually good. We liked being able to stop for ice cream whenever we wanted. We never made it to the Sports Bar. Our room wasn’t huge but it was fine for us for the week. With having kids (ages 4 and 7) that went to bed early, it would’ve been nice to have a 2 bedroom suite so I would suggest that to other families. Our room was always very clean, the housekeeping was top notch! It was always nice to come back from dinner to see our bed turned down and our girls enjoyed the chocolate they left. I would absoutely come back here again!
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Date of stay: October 2021
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
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Response from Royalton Resort, Other at Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort
Responded 31 Dec 2021
Dear AB6405 Thank you for choosing Royalton White Sands and for taking the time to share your recent vacation experience with us. We are so happy to know that you loved your vacation experience, and we are gratified that our hosts: Nicola, Romaine, Vinessa, Melrose, Ronaldo, Deandrah, and Dezroy, offered exceptional service; they will be recognized for a job well done. It was a pleasure serving, and we look forward to hosting you again. Regards Royalton White Sands Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Barrie S wrote a review Yesterday
1 contribution
Absolute amazing holiday bar staff are really fun and go out of there way to give you a great experience they remember you by your name and make it a great experience Vanessa,maxwell,ackimarlo and Ivan alway there to give you best time ever.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nikkie H wrote a review Yesterday
United Kingdom4 contributions
Excellent resort, the bar staff are incredible, always so friendly, fun and want you make sure you have the best holiday. They made me feel really special for my birthday! Every day is different and they work so hard ❤️Ackimarlo,maxwell,vinessa and Sean great staff.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frank S wrote a review Yesterday
1 contribution
Had a wonderful time at this resort and zani and vinessa were amazing and took care of all our needs.......if you visit this resort definitely look for them...food was great at the jerk hut ,breakfast was lovely also and the staff at the jerk hut is super fantastic.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenn G wrote a review Yesterday
1 contribution
This is the place to go! The vibe is amazing. Shout out to TJ, Snow, Britney, Janelle and Vinessa. Making our trip exceptional! They make the fun in the sun! Don’t listen to the negative reviews. This place is amazing and we had a great time. Group of 10 and it was fun. Something for everyone.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah H wrote a review Yesterday
1 contribution
Snow and Tajay are the best vibe team! They made the party so fun! Such a great time with all the activities. All bar tenders, vibe team and hotel staff were friendly and super helpful! Great hotel and accommodations!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guide68456618253 wrote a review Yesterday
Visited White Sands for my husbands birthday and had an amazing time! The staff was awesome, the food was awesome, and my stay was awesome! Special shout out to Snow! His hospitality was unmatched and the service he provided to my husband and I was remarkable. Highly recommend and cannot wait to revisit! Also shouting out: Peter - Butler Suelee - Guest Services Rayshawn - Sports Bar
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Date of stay: January 2023
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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S F wrote a review Yesterday
Drinks were great, with lots of options. Bar tenders had a new drink every drink for days before we came close to having the same one twice. And the servers were super friendly and made sure there was not an empty glass in our hands, not even once.vinessa,kimesha and zani thank for taking care of us 😊 we appreciate the love you all.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Neil K wrote a review Yesterday
1 contribution
Great experience. Resort was amazing and the service and food was equally amazing celebrating my birthday in fine style staff make it so special for us vinessa,Sean and kimesha from the swim up bar is great .
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$319 - US$417 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaTrelawny ParishFalmouth
NUMBER OF ROOMS
352
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ROYALTON WHITE SANDS MONTEGO BAY, AN AUTOGRAPH COLLECTION ALL INCLUSIVE RESORT - UPDATED 2023 Reviews

Frequently Asked Questions about Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort
Which popular attractions are close to Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort?
Nearby attractions include Martha Brae River (5.3 km), La Casa Del Habano (4.3 km), and Diamonds International Jamaica (4.3 km).
What are some of the property amenities at Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort?
Yes, parking is available to guests.
What are some restaurants close to Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort?
Conveniently located restaurants include Pepper's Jerk Center, Leon's Lobster Hut, and Juici Patties.
Are there opportunities to exercise at Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort have airport transportation?
Yes, Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort have any great views?
Yes, guests often enjoy the ocean view available here.