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Sofitel So Mauritius

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Sofitel So Mauritius
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1,005 Reviews from our TripAdvisor Community

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Showing 337: English reviews
england
Reviewed 22 September 2014

Our time spent at So Sofitel was outstanding from beginning to end. The accommodation was amazing, the beach stunning, the food was incredible. The team were exceptional... We would like to personally thank .. Sarah, Joan, Kevin, Quincy and Sindy each individually taking care of all our needs and making it such a magical time for us,both. The cake, candles...

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4Thank masto
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Guests, First of all, a big Thank you for the having chosen the Sofitel So Mauritius for your 25th Wedding anniversary and we seize this opportunity to congratulate you for this achievement. We are really pleased to know that you have enjoyed thoroughly your stay with us and sharing this same pleasure with other guests you met here. We...

Dubai
Reviewed 21 September 2014

Design of rooms is very nice and refreshing, up to 5* standards. Food however is more like 4*, limited options for buffet dinners. If you order from a la carte menu, some portions are very small. Some of rooms with no pool have no privacy, as people going to reception or restaurant are passing by and have a complete view...

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2Thank citizen_20
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Citizen _20, We thank you for your feedback following your stay with us. We are glad that you have enjoyed the beach suite indeed priviledged for its nice garden with pool and nice proximity to the beach.The rooms garden are being maintained to keep every room and garden in its intimacy for every guests to enjoy to the maximum...

Reviewed 21 September 2014

My friend and I thoroughly enjoyed our holiday. We virtually had the beaches to ourselves each day. Teddy at the boathouse took me snorkelling and we had a great time. Raj (Butler) is impeccable in every way. Imacculately groomed from sun up to Sun down and a true professional in his work. Michael in the cocktail bar has smiled his...

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1Thank ManofWarSurvivor
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Guests, Thank you for your fantastic and constructive comments. It is indeed with great pleasure that we read through your comments, knowing you enjoyed every moment of your holidays- a great break in the Southern part of the island! We do hope to have the pleasure to serve you again and that the mauritian hospitality will be a must...

Kidderminster, United Kingdom
Reviewed 18 September 2014

My husband and I stayed for 11 nights to celebrate our 30th wedding anniversary. From the moment we arrived to the moment we left I cannot fault the service we received. Everyone was friendly and very helpful. The hotel and gardens are so clean and everyone seems to work so hard. The beach is beautiful and you could walk for...

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2Thank Sue L
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Sue L, Thank you so much for your valuable feedback and description of how to enjoy this ‘Amazing Place‘! It is with great pleasure that we read your itinerary once settled in the Southern part of the island-That‘s great advice. We hope to have the honor to welcome you back and to share with you some further SO moments...

Geneva, Switzerland
Reviewed 4 September 2014

We stayed for 10 days and had a great time. Thanks to the team there, from top to bottom every one was friendly and really helpful. When I injured my back, they help me to make my stay comfortable and people at the SPA treated me for FREE. Good food and good time, we will be back.

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1Thank Maxfly84
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Maxfly84, It is with great pleasure that we receive your comments following your stay at the Sofitel So Mauritius. Your impressions will be shared with our entire team who strive to provide a high level of service. Thank you once again for appreciating the services and facilities in the hotel and the legendary hospitality of the Mauritians. We look...

Reviewed 31 August 2014

It is with a heavy heart that I write some of the detail in this review My husband and I holidayed at the so Mauritius hotel from 30th July to 9th August 2014. We read reviews on trip advisor prior to booking and could find no fault in any of them, so expected a wonderful holiday. On arrival from the...

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12Thank Irene W
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Irene W, Thank you very much indeed for having taken the time to share your experience at the Sofitel So Mauritius. As we are reading now you are with mitigate feeling that you have been travelling back home, souvenirs and incidents made you left the hotel with heavy heart. We are very concerned about your impressions and of the...

Sao Paulo, Brazil
Reviewed 25 August 2014

Review collected in partnership with Sofitel.com
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1Thank B S
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Reviewed 24 August 2014 via mobile

The staff seems soo zapped! That there is miscommunication between the butler and the reception! You call for service no one picks up your phone! When they finally do...they never get it right......! Agreed it's stylish but they need to change all of their staff!! By that I mean "ALL"! We stayed on the presidential sweet nothing above it..yet bad...

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1Thank Rum2525
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to post your review after your stay at the Sofitel So Mauritius and to give your impressions on the level of service. We are sorry that your visit and our service were not up to your expectations and would like to apologize to you for the poor customer service you...

Reviewed 17 August 2014 via mobile

We arrived at our room, and we were surprised with a gift on our table, but there were ants all over the gift and all over the common area. And the coffee machine didn't work. We went to lunch while they replaced the coffee machine. The sushi was great, the pizza was average (my local pizzeria is far better) and...

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1Thank AdrianC2
SoMauritius_BelOmbre, Directeur général at Sofitel So Mauritius, responded to this review

Dear Sir , Thank you for having shared your detailed review of our hotel on TripAdvisor. We are very sorry that some services did not meet your expectations and would like to apologize to you for the poor customer service you experienced. Soon after that your experience was shared with Mr Suren, being the Duty Manager on that particular day,...

Quatre Bornes
Reviewed 17 August 2014 via mobile

Very good infrastructure, nice and artistic set up, service : medium, not in line with the hotel standard. Food : very good and diversified breakfast, better take "a la carte" than buffet for dinner Wines are very expensive, but some good references such as the saint Joseph (brotte) 2009

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Thank EmmanuelA108
SoMauritius_BelOmbre, Directeur général at Sofitel So Mauritius, responded to this review

Dear Sir, Thank you very much indeed for having shared your review of our Hotel on TripAdvisor. Please rest assured that we take good note of your constructive remarks and are working on the shortcomings to enhance guests satisfaction upon their So experience with us. We look forward to the pleasure of your visit soon again for another ‘week end...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Babysitting
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
Sofitel So Mauritius Bel Ombre is located on the southern tip of the island in the most naturally beautiful place. The resort has 92 rooms, suites and villas, 2 restaurants, 2 bars, So Spa, So Fit. The resort also has a tennis court, kids club, outdoor swimming pool, 520 mts of beach, natural lagoon and corals, boat house with water activities and 24 hr personal butler service. ... more   less 

Additional Information about Sofitel So Mauritius

Address: Royal Road, Beau Champ, Bel Ombre, Mauritius 61008
Region: Mauritius > Savanne District > Bel Ombre
Price Range: €288 - €710 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel So Mauritius 5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Sofitel So Mauritius Bel Ombre Hotel Bel Ombre
Hotel Style:
#4 On the Beach Hotel in Bel Ombre
#4 Luxury Hotel in Bel Ombre
#4 Spa Hotel in Bel Ombre
#4 Romantic Hotel in Bel Ombre
#5 Family Hotel in Bel Ombre
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel So Mauritius staff and other travellers.
37 questions
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London, United Kingdom

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Questions? Get answers from Sofitel So Mauritius staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all room are on ground floor only and all give you privacy and easy access to the beach.”
 of 5 bubbles deerrenm, 15 Jan 2017 | Read review
“Lushy room great for a couple”
  • Outside Bath
 of 5 bubbles Moustache_tash, 6 Jan 2017 | Read review
“quieter but need some maintenance improvement”
 of 5 bubbles 584joyfull, 5 Jan 2017 | Read review
“All are beautifully deigned of luxurious specifications.”
 of 5 bubbles 429Happy, 9 Nov 2016 | Read review
“Stayed in room 303...swimming pool and restaurant were easily accessible.”
 of 5 bubbles , 2 Nov 2016 | Read review
5 of 5