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About
#24 of 50 hotels in Cincinnati
Location
Cleanliness
Service
Value
The historic Hilton Cincinnati Netherland Plaza is a 'must-see' hotel in the heart of downtown Cincinnati. From rare Brazilian rosewood paneling and two-story ceiling murals to stylish guest rooms and the renowned restaurant, Orchids at Palm Court, experience an unforgettable stay at this AAA Four-Diamond hotel. Shopping at Saks Fifth Avenue, Tiffany & Co. and Macy's are just a skywalk away and the complimentary shuttle to the Horseshoe Casino will make planning evening entertainment convenient and carefree.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Salon
Car park
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Iron
Refrigerator
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Art Deco Style
Centrally Located
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
111Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
Contact
35 West Fifth Street, Cincinnati, OH 45202
Getting there
Car HireSee all Cincinnati car hire
3376Reviews34Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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We stayed in this hotel for one night while travelling through Ohio in December with our family of 4. We really enjoyed our stay even though it is an old hotel and could use some upgrading, we appreciated the history, and were given historical information from the front desk ( you have to ask for it - when we walked to the square and had a drink the bartender told us to, and let us know to look at the Hall of Mirrors where JFK attended a function. It was an absolutely beautiful room!) The Christmas decorations were so beautiful as is the entire lobby of the hotel. We had trouble getting hot water in the bathroom but our 2 queen bed room was huge and comfortable. I would recommend staying at this hotel for the historic beauty of it alone!
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Stayed at the Hilton a couple of weeks ago and had an amazing experience! We had a very rough day of travel and Monique who greeted us at the front desk and checked us into our room helped turn our day from a really bad one to a good one. Her dinner recommendations were spot on and just her knowledge of the hotel and the city were incredible. Room was clean, was a nice sized room, and had a great view! Hotel was close to so much in the area! We had breakfast at the restaurant the next morning and while not buffet giving the times it was very good. The overall beauty of the hotel was phenomenal and that every single staff member of the hotel was so approachable and helpful ensures we will stay again! Only suggestion would be to have better signage for the parking garage that is for the Hilton.…
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Location: Walkable to a lot of restaurants and attractions Service: Efficient with requests Staff: Accommodating Cons: Supposed to be nice historic hotel but overall atmosphere and ambiance is poor. Inside feels old, looks dusty and forgotten. The elegant appeal is not there when carpets and fixtures are worn out & dirty.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melissa Williams, Revenue Management at Hilton Cincinnati Netherland Plaza
Responded 3 days ago
Dear AndreaMaria2, Thank you for taking the time to let us know about your stay. I am happy to hear that our team provide great service during your stay. We appreciate you staying with us and thank you for being our guest. We are in the process of updating and improving our hotel. Your feedback is important to us, and I will share it with our team. I hope you will stay with us on your next trip to Cincinnati to see our improvements. Thank you for being our guest!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a Hilton and 4 star hotel this was not good. Lobby looked nice when you finally get to it. The entry ways and stairs to lobby was dirty, smelt awful, and had people scavenging in and out. A big thing is the parking situation. I booked the room, then further Googled the area of the hotel. I called to confirm reservation as well as ask about parking. They said they provide basic parking in a garage and then they offer Valet which costs. They never once made it seem like parking had to be paid for other than valet. To park, it costs $30 a night but when I went to leave after my second night I was charged an additional $40 to leave. Horrible. The room, it was awful. Extremely small, refrigerator didn’t work, and that’s all it came with. No microwave, and the tv was one of the first ever small flat screens made. Very out of date. Not even 720p. The paint in the room was done very unprofessionally and was old, peeling and cracking. Every single window I seen in the building was filthy, inside and not just outside. Walls was extremely thin. Carpet on our floor was stained and old and not cleaned more than vacuuming sometimes. Late at night, went to my car and there was people sleeping in the elevator areas of the parking garage, and all the parking garage elevators and hotel elevators reeked of foul human body odor and pee. Overall, for a HILTON hotel that is suppose to be so highly rated, it was a slum. The restaurant looked fancy but didn’t partake after seeking the menu. I don’t recommend this at all. From the staff not being clear about parking and the stay. Also, the bed in the tiny room was suppose to be a queen and it was only a full size. Can’t say enough how horrible this experience and this place was.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Melissa Williams, Revenue Management at Hilton Cincinnati Netherland Plaza
Responded 3 days ago
Dear Radleyradiation8, Thank you for staying with us and for the detailed feedback. I am sorry to hear of your disappointment with your stay. I am personally addressing each concern with our team to improve our service. I am in the process of updating all property content so parking charges are clearly stated. Our hotel team has addressed your feedback with the company that operates Mabley Place Garage. Your feedback helps us to improve areas that may need attention. We hope you will consider giving us another chance to be at your service!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is truly a beautiful hotel with so much character and potential to be a great place. It is just managed horribly. We stayed the night of a Bengals game. When we arrived, the line to check in was 30+ deep and wrapped around the lobby. I am Hilton Diamond member and had a digital key on my phone so this was not an issue for me, but was foreshadowing of things to come. After we got to our room, we wanted to go check out the fitness facility. So I called the front desk and guest services. No answer after multiple attempts. So, we went down the lobby and asked someone and found out where to go,. The fitness facility was very nice. It's a Snap Fitness, which shares access with the Netherland plaza guests. We returned from the Bengals Game around midnight. At that point, the line for the elevator was wrapped around the lobbys, similar to line for check in earlier in the day. The hotel had no plan and did not handle this situation well at all. They refused to let people take the stairs up to rooms, which caused more of a log jam. We ended up waiting 45 minutes to get up to our room. As it was almost 1:00 AM, I figured I'd call the front desk and request a late checkout. I called the front desk and again no answer. I tried several times I ending up calling the main Hilton number on my cell phone and they finally connected me. I explained I was Diamond member and that we had just waited 45 minutes to get up to our room. The late checkout was denied. I asked to speak to a manager and the gentleman indicated he was a manager but could not grant a late checkout. After again explaining the situation, he still refused. We checked out at 10:45 and then I received my bill through email, which was incorrect. They overcharged me $30. I called and they did correct it over the phone. Again, this is beautiful place with so much character. We were happy with our accommodations and the amenities of the hotel. With that said, the customer service was just terrible. There was no planning for the crowd that was there and they made no effort to fix it. …
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Melissa Williams, Revenue Management at Hilton Cincinnati Netherland Plaza
Responded 3 days ago
Dear Bigcatao, Please accept my apologies for the challenges you encountered with the check - in process. I am sorry to hear that this experience was less than perfect. We appreciate your review and will share this information with our team to ensure corrections are made. I am glad to hear that you were happy with your room accommodations and the amenities of the hotel. We appreciate you being our guest and hope you will come back for your next Cincinnati visit. We are working hard to make sure every guest has an enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Recently stayed at this beautiful historic hotel to attend a Bengals game with friends. The lobby is breathtaking. I believe it’s Art Deco 🤷♀️ very 1920’s vibe. Check In was easy. We stayed in a king suit which had a separate bedroom/ bathroom and a living space with a couch, chair, desk, and it’s own bathroom. I believe the couch may have been a pullout as well. Both bathrooms had toiletries and full size blow dryer. There was an iron and ironing board in the hall closet and I believe you could request a garment steamer as well. The overall room itself was sufficient but not A+++ but the hotel is very old,so I think there is really only so much you can do. The pipes can be loud but this didn’t bug me as I sleep with ear plugs anyway. The staff is friendly, knowledgeable, and helpful. We especially enjoyed Kelly the bellman/doorman (?) such a friendly guy with a million dollar smile. Would definitely stay here again.…
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melissa Williams, Revenue Management at Hilton Cincinnati Netherland Plaza
Responded 3 days ago
Dear Vickyh850, Thank you so much for the excellent review, we are so glad you enjoyed your stay with us. Thank you for recognizing Kelly for a job well done, I will be sure to pass on your compliments. We look forward to welcoming you back on your next visit to Cincinnati.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hilton and this hotel have issues; not worth it for the money. - This hotel rarely answers phone; had bad service at bar (we tried to be very nice and also tipped 30% anyway as it was New Year's Day) - server never came back to bar table and made it obvious he didn't want to be there. Only contact we had after drink/food dropped off was multiple people trying to clear our dishes when I wasn't finished eating. Good thing we aren't big drinkers/only wanted 1 drink because we would have had to go up to bar ourselves to get more. - Tried to modify my original reservation to get AARP rate, online page not working, called hotel who assured me they changed it, but it was not, stopped by desk before checking out of hotel and told them about it - they took AARP #, but nothing changed. Tried to call hotel back - no luck as usual, called Hilton 1-800 # and they said they can do absolutely nothing after checkout. - Despite getting texts regarding downloading Hilton App to check-in early/ be able to choose your room. App did not work - would not take my Hilton Honors # just assigned! …
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melissa Williams, Revenue Management at Hilton Cincinnati Netherland Plaza
Responded 3 days ago
Dear Christina C, Please accept my sincere apologies for the challenges you encountered. Your feedback will help us to improve areas that need attention. We are in the process of improving our team training in all areas of the hotel. I hope you will you give us another chance and come see our improvements. We really appreciate you being our guest and hope you will visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are Hilton diamond members so thought we would try this property for the Buffalo Bills/Bengals game . It was very interesting when we walked in. Felt like we were walking back into the 1930's. Unfortunately the allure wore off when we entered our room and saw it hadn't been dusted in a long time or looked like it had been vacuumed since the 1930s! LOL. There was a lot of hair in the bathtub and basically over all skeevy. We notified the front desk and housekeeping came several hours later but did a mediocre job unfortunately. I will say the staff was very pleasant.
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Date of stay: January 2023Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melissa Williams, Revenue Management at Hilton Cincinnati Netherland Plaza
Responded 3 days ago
Dear Worldwide2023, I am sorry to hear of the disappointment with your stay, please accept our apologies. We are committed to providing clean, comfortable, and relaxing accommodations for our guests. I am sorry that we fell short with your room cleanliness. Your feedback helps us pinpoint areas to make improvements and your concerns are being addressed. I am glad to hear that our team provided great service for you, and I will share your feedback with the team. We hope that you will choose us again next time you are in Cincinnati and give us another chance. We look forward to welcoming you back again soon so you can see our improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From arrival to departure, hotel staff were very friendly and accommodating. The property is very old and needs major renovations. Bathroom had maintenance issues, kitchen out of order so it was closed and there is water from busted pipes all around the building. There’s an “old” and dirty smell about this property. Time for a major renovation.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melissa Williams, Revenue Management at Hilton Cincinnati Netherland Plaza
Responded 3 days ago
Dear Brian H, Thank you for taking the time to let us know about your recent stay. I am glad to hear that our team provided great service during your stay. I am sorry to hear of your disappointment with the bathroom and will address your concerns. We are in the process of improving the property and re-opening the restaurant and room service. I hope you will stay with us again for your next trip to Cincinnati. We are working hard to improve and ensure every guest has the most enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was located in a perfect place downtown and near restaurants and an art museum. The first two days were perfect. Very quiet and tranquil. My last night was a Friday and it got louder due to the additional wedding guests for various events. All in all. Good place.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melissa Williams, Revenue Management at Hilton Cincinnati Netherland Plaza
Responded 3 days ago
Dear thomasoZ8032ZV, Thank you for such an excellent review, we are glad to hear you enjoyed your stay so much. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$180 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cincinnati netherland plaza hotel cincinnati, hilton hotel cincinnati, cincinnati hilton, hilton netherland plaza hotel cincinnati
LOCATION
United StatesOhioCincinnatiCentral Business District
NUMBER OF ROOMS
561
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Claim Your ListingHILTON CINCINNATI NETHERLAND PLAZA - UPDATED 2023 Reviews
Frequently Asked Questions about Hilton Cincinnati Netherland Plaza
Which popular attractions are close to Hilton Cincinnati Netherland Plaza?
Nearby attractions include The Escape Game Cincinnati (0.5 km), National Underground Railroad Freedom Center (0.5 km), and Carew Tower (0.1 km).
What are some of the property amenities at Hilton Cincinnati Netherland Plaza?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cincinnati Netherland Plaza?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Cincinnati Netherland Plaza?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Cincinnati Netherland Plaza?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Cincinnati Netherland Plaza?
Conveniently located restaurants include Sotto, Orchids At Palm Court, and Jeff Ruby's Steakhouse, Cincinnati.
Are there opportunities to exercise at Hilton Cincinnati Netherland Plaza?
Yes, guests have access to a fitness centre during their stay.
Is Hilton Cincinnati Netherland Plaza located near the city centre?
Yes, it is 0.1 km away from the centre of Cincinnati.
Are any cleaning services offered at Hilton Cincinnati Netherland Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Cincinnati Netherland Plaza?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Cincinnati Netherland Plaza offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.