I stayed at this hotel back in the 1980's and really loved the city. We decided to stay there again this time and really the hotel hasn't changed much. I don't mean that in a negative way either. The hotel has been remodeled but the layout is pretty much the same. The rooms are quite large and the bed super comfortable. The floor to ceiling windows give a great look at the city. We had a view of the ice rink set up for the holidays. There are lots of places to eat nearby. All were fantastic. We enjoyed the lobby bar as well which was very busy for a Friday night! Go visit O'Malley's in the Alley a couple blocks away. Looks like its in a scary alleyway but its so much fun! Great atmosphere. The Honey Bee restaurant around the corner is another fabulous find. An organic place with some outstanding fare! …
The rooms have been updated since I stayed 3 years ago. Love the new shower heads. Nice that they save plastic by having soap, body wash and conditioner in large bottles instead of the small throw away ones. I had a bum knee so needed some extra help. The gentleman who checked me in helped get me a room by the elevator. Tanesha who works at front desk was extremely helpful in helping me extend checkout for another hour and checking my bags while I was at a conference. She was very attentive and helpful! Overall very nice stay and hope to be back soon! Thanks!
We came to town for the Bengals/Bills game. We try to stay at this Westin whenever in Cincinnati. The staff was excellent as always. Our room was clean, and if you haven’t stayed here before, the rooms are quite a bit larger than most hotels! The football game was canceled during the first quarter due to an injury, and we headed back to the hotel. The Hotel’s bar was just getting crushed. However, the Westin Bartender (who we have had before) was handling the crowd Amazingly. His name is Paul. He is a master at his craft, and seems to excel when big business hits. At one point when the bar is slammed, a man started making a commotion, he was yelling at Paul to serve him next…I mean literally yelling angrily. Paul acknowledged the man and said there was several guests ahead of him, but he would be there. The man then said I’m a federal agent (not going to say which agency) and demanded to be served now. Paul looked at him (still making drinks) and “A) you are cutoff, B) there’s a manager at the front desk, if you want to make a scene, go talk to him, and C) if you are an agent, let me see your badge and ID so I can speak to your superiors about your behavior. The man left immediately. I want to commend Paul on his poise and composure. Even my wife commented that she couldn’t believe how calm Paul was in the difficult circumstance. But he remained cool. Thanks Paul for a great time and great drinks. You are a true Professional…
We were traveling over the holidays to see our daughters for Thanksgiving. After arriving late in the evening, we went to check into our hotel. However, our credit card company for some unforseen godly reason deceived to do a travel block on on credit card. My husband was standing at the counter waiting online with the back for over 25 mins when Zach, kindly gave us a room key so that I could get checked in and our luggage up to our room while my husband waited for the bank to answer. It was so unexpected and sweet that he allowed us to do this. I understand it helped that we were going to be there for the entire week and just not one night but it was so nice to be relaxed. He brought my husband a water while he waited online. After 30 mins, the bank finally undid the travel block and we were able to get checked in. We can't tell you how much we appreciate his patience with us and allowing for me to rest in our room until my husband was checked in. My husband and I travel internationally and nationally staying at 5 star hotels and Zach at the Westin Cincinnati has been one of the BEST hospitality front desk person we have encountered in awhile. That says a lot when a Westin employee has given us better quality service than any of our staying at t Ritz-Carlton, St Regis, Mandarin Oriental or Four Seasons. We will be returning to this hotel again when visiting our daughters.…
This hotel was terrible. We arrived Christmas evening, and there was no food, and no one working here was able to provide me with any advice on how to get food. The location doesn't feel very safe either. I'm also an Elite Bonvoy member and they put me on the 4th floor rather than a high floor. I was shocked the entire Westin Hotel did not have room service. In face one of their staff members sent me down to the Hyatt to get food. If you're checking in, bring water, food and whatever else you need to be comfortable because they won't provide it.
Great location and room overlooking the ice skating rink. Check in was efficient and check out was express. Parking conveniently under the hotel. Bed was comfy and the room very clean. Would recommend. Not sure why there’s a 200 word minimum
James at the check-in desk was very helpful and professional. He helped me check in, get everything in order, and acknowledged my Marriot elite status. I would stay here again due to great employees like him!
The stay was great! Super convenient location for the stadium and all the great little shops in OTR. Walking distance even! Let’s talk about Zaire for a second. She was an absolute doll with helping us in our checkout. She also recommended an amazing restaurant, Sleepy bees! It was soooo good! Thank you for the recommendation ! Only thing that I’d say was a bit misleading was that the wifi wasn’t complimentary.
Jamarr and Vin-Shawn were EXCELLENT at the front desk hosts!!! The recommended great places to eat along with places to visit. They also gave great feedback on the general area of Cincinnati such as the culture and city life.
Friendly & helpful. Thanks Jamarr! So helpful but since u have to write 200 characters, i will also say Jamarr chase should be playing this week. Hopefully the bengals will also win & Jamarr has a great day.