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TownePlace Suites Cincinnati Northeast/Mason

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97 Reviews from our TripAdvisor Community

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Showing 94: English reviews
1 review
Reviewed 4 weeks ago

We stayed one night at this hotel before returning home. It was right off the highway which was very convenient. It seemed to be in a good area with a good variety of restaurants nearby. If anyone was staying there for a few days, it had a full kitchen and little studio area to eat. Very nice place and not... More 

Helpful?
Thank Stephen K
Scott T, Public Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Stephen K, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the location to the price! We take pride in providing excellent customer service with a superior product and... More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2016 via mobile

This was a great find! A little off the main street, but great accommodations including a hot breakfast and kind staff. We will def be back as this was one of the best TownePlace Suites in which we have ever stayed. Tip got other travellers that I wish I would have known: during winter months, you can use the Springhill... More 

Helpful?
Thank Heather K
Amanda M, Public Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Heather K, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the friendliness of the staff to the breakfast. We take pride in providing excellent customer service with a... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2016

Stayed here for business. First night fire alarm went off, no official word from front desk. Called to verify, didn't seem overly concerned. Never let guests know if it was a false alarm (it was) or not. Stayed in secondary building which backs up to car dealership, behind hedges. Woke up by car alarm on lot. Breakfast is decent but... More 

Helpful?
Thank Longboat R
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback for your recent stay at the TownePlace Suites. We value your input and are disappointed that your stay was anything less than perfect. I would like to take this time to apologize for the inconveniences you had experienced with the fire alarm and car alarm. Rest assured that we are taking... More 

Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 August 2016

Stayed here for a few nights because of my daughter's surgery at Cincinnati Childrens. Check in was efficient and personnel was helpful. Had to switch rooms because A/C didn't work and (Emily?) was very helpful in getting us another room on the 1st floor (because of my daughter's special needs). Overall a nice stay and a great location.

Helpful?
Thank Meilandla
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that you had experienced issues with your air conditioning unit during your stay and I am pleased to hear that Emily had taken care of the issue right away, we take great pride in providing a safe, clean hotel for our... More 

Cary
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2016

Made reservations for 2 - 2 bedroom suites 5 months in advance, called one month in advance and again 3 days in advance. Each time they confirmed our reservation. When we arrived we 3 very tired families..we were told that there was only 1 - 2 bedroom suite available. Their first solution was to give the other family (with 4... More 

Helpful?
Thank MMYCary
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

On behalf of the entire TownePlace Suites satff, I want to genuinely apologize for failing to provide you with an experience worth recommending. While we do our best to accommodate all bed type preferences, in a sold out situation unfortunately we sometimes have our hands tied. Having said that, I want to reach out to you and thank you for... More 

Harrisburg, Oregon
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2016 via mobile

This is an older unit nestled In great area. It is close to shopping, target, Costco and some bigger box stores. The staff is friendly, the breakfast is nice... The rooms are smaller than I was used too and the mattresses are older and thinner than the ones newer Marriotts use, the mattress the first night actually hurt my husband's... More 

Helpful?
Thank 586donna
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

I would like to offer my sincere apologies for the inconveniences you experienced related to the mattress in your suite. We appreciate the feedback and hope that you consider our hotel in the future. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable... More 

Level Contributor
4 reviews
Reviewed 27 July 2016

this place is wonderful, people are very nice. In winter, they have two bed room on sale, the only problem is that their wifi in another building is not very good. We have to go to the main building to use wifi over there. this hotel is behind costco and target plaza, so it is very easy to go buy... More 

Helpful?
Thank Tom m
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you so much for reviewing us on TripAdvisor. We are pleased to hear that you enjoyed your stay! I would like to apologize for the connectivity issues you experienced with the wifi. We will look into this issue immediately to make sure that it is corrected. We would like to thank you again for choosing to stay with us... More 

Saint Clair Sho
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2016 via mobile

This location was great for a weekend visit to downtown Cincinnati. Hotel was quiet and clean. It was hidden back up in a gated community and little difficult to local at first. The pool was extremely small. We would definitely stay here again.

Helpful?
Thank Chandra S
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for your review on TripAdvisor. I am pleased to hear that you enjoyed your stay. I would like to apologize for the difficulty locating our property. We would love to see you again should your travels bring you back to the Cincinnati area. More 

nashvegas
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2016

Had higher expectations since this is a Marriott property. Spent 3 nights in 2 bdrm suite. Paid $189 Sat & Sun nites and $219 Monday nite. We were in town for Reds game and Kings Island. Rooms and hallways had a musty smell. Good breakfast items. Very small pool (about 18' x 30" & 3 feet deep) and the kids... More 

Helpful?
Thank TnTitan010
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback for your recent stay at the TownePlace Suites. We value your input and are disappointed that your stay was anything less than perfect. I would like to take this time to apologize for the musty smell that you had experienced in the hallways and rooms. Rest assured that we are taking... More 

Newport, Michigan
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 July 2016 via mobile

Took the family to Kings Island and wanted a hotel close by. Tried this place for the two room suites plus we are Marriott members. First problem: Our room STUNK! Like it was previously a smoking room combined with ethnic cooking. Second: The room hadn't been vacuumed. There was food in the couch when we made up the pull-out bed... More 

Helpful?
Thank Quazz88
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

On behalf of the entire TownePlace Suites staff, I'd like to genuinely apologize for failing to deliver to you an experience that met your expectations, as well as our own standards. Having said that, I want to reach out to you and thank you for choosing our hotel for your stay--we appreciate your business more than you know. Should you... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about TownePlace Suites Cincinnati Northeast/Mason

Address: 9369 Waterstone Blvd, Cincinnati, OH 45249 (Formerly TownePlace Suites Cincinnati Northeast)
Region: United States > Ohio > Cincinnati
Price Range: €74 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Cincinnati Northeast/Mason 2.5*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott and Odigeo so you can book your TownePlace Suites Cincinnati Northeast/Mason reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Towneplace Suites Cincinnati Northeast Hotel Cincinnati
Hotel Style:
#18 Business Hotel in Cincinnati
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Cincinnati Northeast/Mason staff and other travellers.
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Questions? Get answers from TownePlace Suites Cincinnati Northeast/Mason staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“chose 2 bedroom”
 of 5 bubbles tommQ371PF, 27 Jul 2016 | Read review
“highest level rooms are best at level 3”
 of 5 bubbles 430sivam, 7 Jul 2016 | Read review
“Hotel is next to a very busy highway. Avoid highway facing rooms.”
 of 5 bubbles dharmenderg2013, 24 Jun 2016 | Read review
“We had a corner room, on the top floor overlooking the parking lot pool. Convenient to stairs.”
 of 5 bubbles suny_laugh, 30 Jun 2015 | Read review
“Room 104 overlooked the outdoor pool.”
 of 5 bubbles ElizabethM670, 8 Mar 2015 | Read review
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