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Waikiki Gateway Hotel

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Waikiki Gateway Hotel
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1,126 Reviews from our TripAdvisor Community

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Showing 865: English reviews
Virginia Beach, Virginia
Reviewed 14 December 2016

Rodney McGary front desk was very patient and helpful in navigating our way to the hotel from the airport at night during our trip last month. He was very familiar with Waikiki and we were grateful to him. He was a great asset to the hotel The front desk ladies were also very professional. Our housekeeper Riza was excellent in...

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1Thank ladds20162016
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha ladds20162016, we are thrilled to hear that you enjoyed your stay with us and thank you for the wonderful review. It is always great to hear from guests that their vacation was absolutely fantastic and we are happy to be playing a part in creating a memorable vacation experience. Thank you for your “shout out” to our Guest Experience...

Long Beach, California
Reviewed 13 December 2016

The only issue we had with our room was that the door kept getting stuck. I think it was because they recently painted it. We had to pull the door really hard to close it well. To open it, we had to push really hard with our arm. But overall it was a great hotel. Great view, great location, and...

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Thank swtlilangel
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha swtlilangel, we are happy to hear that you enjoyed your stay with us. Our team is always available to assist all of our guests with love & Aloha. Our newly remodeled rooms with American hardwood flooring, new paint, and upgraded furniture offers our guest a comfortable and enjoyable stay with us. We are located away from the busy traffic...

Reviewed 11 December 2016

The staff here provide EXCELLENT customer services and are very pleasant. There were a few issues that the staff immediately resolved with one exception. The Wi-Fi was not working in my room and despite trying to fix it I didn't have access during my stay. They refunded the charges for the amenities fee readily. The room I was in was...

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Thank Teresa P
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Teresa P, thank you for choosing the Waikiki Gateway Hotel! Our team always strives to provide our guests a memorable experience with love & Aloha. Should a concern or issue be brought to our attention, we will resolve it immediately. We apologize that we fell short of your expectations with our wiFi. We are currently working on restructuring our...

Vancouver, British Columbia
Reviewed 9 December 2016

Stayed 7 nights, booked 2 rooms, parents in King bed room and other room 2 queen bed. Newly renovated rooms with new quiet A/C!. Bathrooms still needs an update! Will book again at this hotel. Hopefully by then, there will be new bathrooms!. The staff are ALL fantastic! Emailed reservations to request late check-in and both rooms to be on...

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Thank dl12016
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha dl12016, thank you for choosing the Waikiki Gateay Hotel. We are delighted to hear that you enjoyed your stay with us. Most of our rooms have newly installed Fujitsu split air-conditioning units to provide our guests a comfortable stay. We are excited to announce our bathroom renovations will commence during the first quarter of 2017. This project will totally...

San Francisco, California
Reviewed 8 December 2016

Excellent customer service from Erica Ruiz, she was very efficient and helpful with booking our reservations. She was accommodating to our needs. Friendly as well as professional. Anna Huertas at the Front Desk was also friendly and provided us with great customer service. Our check in process went smoothly and fast. She even called a few hours later to make...

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Thank cchanco310
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha cchanco310, thank you for your “shout out” to our team members, Erica and Anna H. We are delighted to hear that you enjoyed your stay with us. Our team is always striving to make sure each and every one of our guests have a memorable experience, displaying our spirit of love & Aloha. We hope to see you again...

Atlanta, Georgia
Reviewed 6 December 2016

Nice little hotel within walking distance to all the shops and restaurants. The only problem was the mildewy smell in the room. Would stay there again but only if the room smelled fresher. Also conveniently located ABC store right outside of the lobby.

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Thank milehigh98
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha milehigh98, thank you for choosing the Waikiki Gateway Hotel. We are happy that you enjoyed your stay with us. Our convenient location is within steps away to Luxury Row and minutes away to Beach Walk where you will find many shops and restaurants. Waikiki Beach is also minutes away from us. We truly apologize for the inconvenience. Our team...

sacramentel Sacramento, Uruguay
Reviewed 6 December 2016

We stay three nights at Waikiki hotel. We have beautiful balcony view of day and night from our hotel. The room is pretty clean. AC is pretty cool for the hot weather. There are alot of places to walk to shop around Waikiki. You can actually walk to the beach and save parking money. The staffs there were very friendly.

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Thank beautyrose1976
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha beautyrose1976, thank you for choosing the Waikiki Gateway Hotel. We are happy you enjoyed your stay with us. We are centrally located within minutes, and even steps away from many shops, restaurants, and Waikiki Beach. Approximately 60% of our rooms have Fujitsu split AC units install providing guests with quality air. These units are also quieter than the normal...

Reviewed 29 November 2016 via mobile

We loved Waikiki gateway. Our room was clean and comfortable. The kids enjoyed the pool and loved having buffet breakfast. I loved the idea of texting your needs to reception and it would be attended to right away. The best thing about this place was the staff. They were always warm and welcoming. Miles was awesome. He's very knowledgeable about...

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4Thank Gayla1323
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Gayla1323, thank you for the fabulous review! We are thrilled that you enjoyed your stay with us. Our team is always happy to assist our guests with love & aloha to make sure that they have a memorable stay. Thank you to your “shout out” to Miles, Sierra, and Princess. We hope to see you again soon on your...

Reviewed 23 November 2016

The staff was very accommodating to us. I've never met nicer people in my life. They made sure our stay was great, provided great customer service, and I thought we received great value from our stay. The breakfast was good, the parking wasn't expensive and room rate was cheap. The view from the room was amazing.

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4Thank John A
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha John A, thank you for choosing the Waikiki Gateway Hotel! We are thrilled to hear that you enjoyed your stay. Our team is dedicated to providing all guests a memorable experience with love & Aloha. We offer one of the best values for breakfast in Waikiki. Our breakfast buffet offers a wide variety of food to include various breakfast...

Airdrie, Canada
Reviewed 18 November 2016

I had an absolutely fantastic time at the Waikiki Gateway Hotel. The staff is what truly made the stay wonderful. Will, Princess, and Pablo are just a few of the staff members that made the stay that much better. Special thanks to Pablo for pointing us in the right direction and getting us amazing deals on the Waikiki Trolley and...

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5Thank Liam A
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Liam A, thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We will share your feedback with our team, especially your “shout out” to Will, Princess, and Pablo. They are superstars! Our Terrace rooms on the 16th floor offer panoramic views of the city and ocean. Guests can also sit relax...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service
  • Concierge

Additional Information about Waikiki Gateway Hotel

Address: 2070 Kalakaua Ave, Honolulu, Oahu, HI 96815-2096
Region: United States > Hawaii > Oahu > Honolulu
Price Range: €134 - €181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waikiki Gateway Hotel 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Waikiki Gateway Honolulu
Hotel Waikiki Gateway
Waikiki Gateway Hotel Hawaii/Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Waikiki Gateway Hotel staff and other travellers.
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Questions? Get answers from Waikiki Gateway Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room and a floor that they are not doing construction on. Have no expectations on the hotel pool.”
 of 5 bubbles MaryQ591, 17 Jan 2017 | Read review
“Street noise woke up us as there were people partying in the street. (It was the weekend though).”
 of 5 bubbles , 16 Jan 2017 | Read review
“They never came to clean it!!! ”
 of 5 bubbles christinal909, 11 Jan 2017 | Read review
“Controls for the air-conditioning would have been nice also a Microwave ”
 of 5 bubbles 422anonymousa, 16 Dec 2016 | Read review
“Clean, quite, close to the elevator.”
 of 5 bubbles ladds20162016, 13 Dec 2016 | Read review
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