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Waikiki Gateway Hotel

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1,111 Reviews from our TripAdvisor Community

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There are newer reviews for Waikiki Gateway Hotel
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Showing 852: English reviews
Phx
Reviewed 4 weeks ago

I've been coming to Hawaii for decades and for the best price value the most excellent customer service in Waikiki, remodeling of rooms is the Gateway Hotel! Why go to an overpriced Hotel where you get treated at like the average Joe why not go someplace a little more quaint and be treated like a king or queen after all...

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5Thank Witchiepoo1972
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Witchiepoo1972, thank you for your amazing feedback. We are delighted to hear that you enjoyed your stay with us. All our rooms have hardwood flooring, new carpet, fresh paint, and upgraded furniture. We are working on our guest hallways to install new carpets, wall panels, and light fixtures. We treat all guests as VIPs personalizing their experience with us....

Reviewed 5 weeks ago via mobile

Princess and Aaron at the front desk were amazing as far as customer service goes, they were able to accommodate all my needs and even assigned us a different room after speaking on the needs that I had with wanting a bigger room. If there's one thing that I really appreciate its good customer service coming from a customer service-based...

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3Thank Ash D
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Ash D, thank you for choosing the Waikiki Gateway Hotel! We are delighted that you enjoyed your stay with us. Thank you for your “shout out” to Princess and Aaron. Our friendly staff is always happy to assist guests with any issues or concerns they may have during their stay with us – turning their stay into a memorable...

Hilo, Hawaii
Reviewed 4 November 2016

Rooms are very clean, in fact the entire Gateway hotel was clean! Everything worked properly in regards to fixtures, toilet, lights, tv, ac, etc. The view is great, and it was actually quite peaceful considering it's location. Speaking of location, it's very easy to get to and the staff there are amazing! From the 24hr. Front desk to the incredibly...

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4Thank CLB_DESIGNS
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha CLB_DESIGNS, thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. We are within minutes away to Waikiki shopping and dining. Transportation lines are walking distance from our hotel. As you enter our hotel, our guests feel the love & aloha spirit displayed by our team members from friendly greetings to...

Reviewed 3 November 2016 via mobile

I'm very disappointed with my stay here, I thought it was average and overpriced. The young girl at the front with the braces on check in tried to rip me off, I wanted to pay my balance of the accommodation in cash and she said it was $40 short I said it wasn't so she counted again and her excuse...

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5Thank Kate S
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Kate S, thank you for choosing the Waikiki Gateway Hotel! We truly apologize for the inconvenience you encountered. Our employees would never try to “rip you off”. It is very possible that bills would get stuck together when dealing with cash. And I am sure she was very nice as she addressed the shortage with you. She is a...

Hightstown, New Jersey
Reviewed 31 October 2016

I loved the location of this hotel. It was walking distance to everything we need in Waikiki. The beach is a block away, restaurants are all within walking distance, and great shopping. The staff at the hotel went out of their way to make us feel welcome and to help us if needed. Our room was a corner room with...

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4Thank katravel23
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha katravel23, thank you for the amazing feedback. We are thrilled to hear that you enjoyed your stay with us Enjoy great shopping and dining just minutes away! Our friendly team is dedicated to providing all guests a personalized service throughout their stay. In addition to the elegant hardwood flooring, new carpet, and fresh paint, our spacious corner studio rooms...

Erica, Australia
Reviewed 26 October 2016

Great, cheap laundry...hotel is right across from Hilton. There are more food options available further around in Waikiki beach. It was good to have a pool. There are ABC shops nearby where you could buy milk, fruit, alcohol etc.

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4Thank Daws55
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Daws55, thank you for taking the time to provide us your valuable feedback. Our prime location is 20 steps to Luxury Row, and just minutes away to many restaurants and Waikiki Beach. Laundromat with washers and dryers is located on property for our guests’ convenience. Our pool area is a great place to sit, relax, and enjoy the tropical...

Seattle, Washington
Reviewed 26 October 2016

I have stayed several times at the Waikiki Gateway and each time have been impressed with my dollar value. The front desk people are helpful and informative. William was great with some logistic issues. The place, it seems, is in a constant state of updating which might mean you have carpet being removed at the same time you get a...

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3Thank SeattleBud
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha SeattleBud, thank you for choosing the Waikiki Gateway hotel! We are happy you enjoyed your return stay with us. We are excited to announce that all rooms have hardwood flooring, new carpet, upgraded furniture, and new paint. We are working on our guest hallways installing wall panels, carpets, and new light fixture. By mid-November, our new fitness center will...

Richfield, Utah
Reviewed 26 October 2016

This hotel was in a good location. The parking lot was small, but the valet always parked our car for us. They were pleasant and fairly fast. We never had to wait very long for them to bring our car. Customer service was awesome from every employee we had contact with. Our room could have used some updating, but it...

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3Thank Diane L
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Diane L, thank you for choosing the Waikiki Gateway Hotel! We are happy to hear you enjoyed your stay with us. Our team is dedicated to providing personalized service throughout our guests’ stay to create a memorable experience from arrival to departure. We are continuously enhancing our rooms. All rooms have hardwood flooring and new carpet. Our penthouse rooms...

tacoma
Reviewed 25 October 2016

Room was decent. Wasnt super fancy but good enough for me and my husband. It would of been nice to have a microwave and an actual mini frig instead of a wine cooler. The room did have a funny smell. But I think it was from the A/C unit running all the time.

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3Thank 152mariahs
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha 152mariahs, thank you for choosing the Waikiki Gateway Hotel! Our corner studios, ocean view, and kitchenette rooms are equipped with microwaves. Guests have the option to request for a microwave at a nominal fee. We apologize for the inconvenience you encountered. Our wine cooler in our rooms provide the flexibility for our guests to store their wine while controlling...

Waianae, Hawaii
Reviewed 25 October 2016

The staff was extremely helpful and friendly. Everyone from the Valet to the front Desk to the Breakfast Buffet and the Housekeeping was top notch. I would definitely come back again. I especially loved the large balcony!

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3Thank Michael L
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Michael L, thank you for your amazing review! We are happy to hear that you enjoyed your stay with us. Our breakfast area offers a variety of food options such as scrambled eggs, bacon, breakfast meat, cereal, yogurt, salad, and pastries. For a limited time only, we are offering our guests a buy one, get one 50% off promotion...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Waikiki Gateway Hotel

Address: 2070 Kalakaua Ave, Honolulu, Oahu, HI 96815-2096
Region: United States > Hawaii > Oahu > Honolulu
Price Range: €122 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waikiki Gateway Hotel 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Waikiki Gateway Honolulu
Hotel Waikiki Gateway
Waikiki Gateway Hotel Hawaii/Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Waikiki Gateway Hotel staff and other travellers.
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Questions? Get answers from Waikiki Gateway Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“16th floor is better then the penthouse in terms of the deck. Penthouse has a nice view! A/C noise from the deck though”
 of 5 bubbles 859liama, 18 Nov 2016 | Read review
“Suntanning with oils can be a challenge to remove from the tub after showering. Scrubbing Bubbles work well.”
 of 5 bubbles SeattleBud, 26 Oct 2016 | Read review
“The balacony was great! ”
 of 5 bubbles 152mariahs, 25 Oct 2016 | Read review
“I was actually at the "penthouse level' and the rooms are large don't expect like a luxury penthouse..”
 of 5 bubbles JocelynZ, 19 Oct 2016 | Read review
“Sky Penthouse and the Terraces”
 of 5 bubbles darwinq2013, 11 Oct 2016 | Read review
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