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Moana Surfrider, A Westin Resort & Spa

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#22 of 84 Hotels in Honolulu
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Moana Surfrider, A Westin Resort & Spa
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4,607 Reviews from our TripAdvisor Community

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There are newer reviews for Moana Surfrider, A Westin Resort & Spa
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Showing 3,427: English reviews
Houston, Texas
Level Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 April 2013 via mobile

The recently renovated tower sports new carpet, furnishings , and bathrooms. The toilets have wonderful Toto bide seats with several functions. Avoid the smaller Diamond Tower as it has not been renovated. Rooms in the Historic wing are small. Lounge chairs on the beach are pricey. We were happy getting shade chairs under the historic Banyon Tree for free. Be... More 

Helpful?
1 Thank Martin L
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us. Our newly renovated Tower Wing has been well received by our guests and our Diamond Wing will be undergoing renovations later this summer. Westin has partnered up with New Balance and created a gear lending program where guests can rent fresh, clean shoes and workout attire daily for only... More 

Calgary, Canada
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 April 2013

I sometimes got the feel like I was paying more for the history of the actual facade of the building rather than the room. That said, it's a nice property, in a great location in the heart of Waikiki. I think our room was just over $369/night - definitely on the high end of Waikiki prices, although I understand that... More 

Helpful?
Thank Chazster35
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us. We aim to surpass the expectations of each and every one of our guests and we are sorry to hear of your concerns. Our occupancy will determine rates as you indicated, however if you are interested, joining our Starwood Preferred Guest Program opens up the opportunity for special rates here at the Moana... More 

Calgary, Alberta
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 April 2013

My wife, kids and I stayed only a couple days and we never ate here, the front desk was very light and there were long waits to check in. We had asked for feather free but that didn't happen, we even called to get some more linens and pillows but they never came, they did however notice we were travelling... More 

Helpful?
1 Thank cjheuvel
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us. We are sorry to hear you experienced a long wait upon check in and that you never received extra linens and pillows. We strive to go above and beyond for our guests and the service you experienced is not representative of our standards. Here at “The First Lady of... More 

Sydney, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2013

My husband, daughter & I stayed at the Moana by recommendation from family. We loved it! It was clearly one of the nicer looking resorts along Waikiki Beach. The restaurant was great for all meals & the access to the beach was just perfect. We had a room on the bach side which was great, however have spoken to others... More 

Helpful?
1 Thank Jill_1226
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us. We are thrilled to hear you enjoyed your stay here at “The First Lady of Waikiki.” Our beachfront location in the heart of Waikiki is second to none and central to all that Kalakaua Avenue has to offer. So great to hear you enjoyed our Westin Heavenly Bed and... More 

Bendigo, Australia
Level Contributor
222 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 17 April 2013

We've stayed at this fantastic hotel steeped in century-old history with a heritage-listed Banyan Tree in it's majestic courtyard numerous times in the past 13 years. With clean rooms, comfy king beds, great outlooks to either beach/surf or city views, well-trained staff and plenty of food amenities from breakfast on the verandah, to a High Tea there or simply a... More 

Helpful?
Thank 53bob22
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing with us! We are so pleased to hear you enjoyed everything “The First Lady of Waikiki” has to offer. We were the first hotel built in Waikiki, over 112 years ago, and subsequently rich in Hawaiian history. We offer a complimentary Historical Tour available for guests and visitors every Monday, Wednesday, and Friday... More 

North Oaks, Minnesota
Level Contributor
86 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 April 2013

Westin is doing a remarkable job with the first hotel on Waikiki. The breakfast buffet at the Moana Surfrider on Waikiki Beach in Honolulu is well worth the time, allow at least an hour, and the expense, $34. The range of foods was excellent with areas for American (eggs - scrambled and benedict, sausage, bacon, cereals, Danish pastry, bagels, toast... More 

Helpful?
2 Thank marcasch
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for taking the time to share with us. We are thrilled to hear you enjoyed our beachfront breakfast buffet at the Veranda. Like you mentioned, we offer an extensive variety of options to cater to the various needs of each and every one of our guests. While dinning inside, guests can relish views of world... More 

Auckland Region, New Zealand
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 April 2013

Waikikis oldest hotel, we thought it would be great to stay in the banyan wing being the historic part of the hotel, not a great move, we booked a large city view room, yes it was larger than the other rooms but we were in room 238 2nd floor right on top of the main entrance. We had no idea... More 

Helpful?
Thank Jo L
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for taking your time to share with us. We are so sorry to hear you experienced noise disturbances during your stay. This is not representative of our standards and the departments mentioned have been notified so that corrective action can be taken. In addition, our Beach Bar staff has been reminded about proper protocol during... More 

Waitakere, Auckland, New Zealand
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2013

We wanted to get married in Hawaii so we decided on the Moana Surfrider. We were not disappointed! We stayed for a week here and we were just in a standard room, it is small, but totally lovely, we were in the historical part of the hotel, so has a lovely charm to it with a modern splash. We over... More 

Helpful?
1 Thank Nikki L
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us. First of all, on behalf of everyone here at “The First Lady of Waikiki,” congratulations! We are so happy to be a part of such a special time in your life, and we are thrilled you had such a wonderful experience. We love to making our guests happy and creating special “Moana memories”... More 

Santa Fe, NM
Level Contributor
203 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 14 April 2013

First, we liked the Moana Surfrider. It was charming, convenient, comfortable, and had a wonderful staff. Access to the beach was immediate and sitting at the bar as the sun set was idyllic. We stayed in the high-rise western wing. The heavenly beds of the Westin chain were delightful and the "partial ocean view" from the balcony of our room... More 

Helpful?
Thank Overlooker
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us. We are pleased to hear you enjoyed your Tower Wing guestroom and Westin Heavenly Bed. Our beachfront location provides our guests with beautiful views of turquoise waters and colorful sunsets. Our Beach Bar truly is the perfect place to enjoy a cocktail and relax under our iconic banyan tree.... More 

Toronto, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2013

Let me start by saying the hotel is stately looking and has gorgeous public areas. The famous front porch rocking chairs set the tone as you enter as does the colonial feel of the lobby. The courtyard's Banyan tree is amazing, a must see even if you aren't staying at the hotel. We were underwhelmed by the room, however, even... More 

Helpful?
Thank jeffrey r
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for taking the time to share with us. We are so sorry to hear you were underwhelmed by your Diamond Deluxe Ocean Room. We appreciate your valuable feedback and we apologize for any inconveniences you encountered while staying with us. Our Diamond Wing will be undergoing renovations later this summer to ensure customer satisfaction. Our... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: €319 - €642 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu
Hotel Style:
#8 Top resorts Hotel in Honolulu
#9 Spa Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get an oceanview if you want it to be extra special”
 of 5 bubbles 234paulap, 30 Nov 2016 | Read review
“Try to get a room with a view on the side away from the Outrigger Hotel.”
 of 5 bubbles SDLHK, 28 Nov 2016 | Read review
“A little bit more for ocean view, but it's worth it”
 of 5 bubbles noncorteccia, 25 Nov 2016 | Read review
“I think most of the rooms here would be more than acceptable.”
 of 5 bubbles PeterYensen, 22 Nov 2016 | Read review
“Don't stay in city view rooms they are noisy”
 of 5 bubbles 643ang, 22 Nov 2016 | Read review
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