When I arrived at 9pm there was what looked like shady drug dealing at the front door of lobby. I felt completely unsafe as a woman traveling alone with weirdo men staring at me in the lobby. There was no security in sight. I was actually scared to go to my room alone and felt scared all night. My room smelled of old cigarette smoke. Beds did not even have a top blanket or comforter... only sheets. The mattress was literally lopsided and completely uncomfortable. The room was grungy and totally disgusting. Bathroom had German cockroaches on the walls. The room next door had loud fighting with the F-word being yelled out thru-out the night. I did not bother to complain to the front desk as I was so tired and scared that I could not possibly be moved to anything better. I got up as early as I could and got the heck out of there as fast as I could when it was light outside. This was the worst hotel experience I had ever had in my life. I would never ever recommend this place to anyone!!! As a matter of fact for the next night, I spent only $40 more and had such an amazing and opposite experience at a 3.5 star Hilton hotel. I can’t believe the Pagoda is still in business!…
Very expensive one night stay and due to Covid all amenities closed but still had to pay the up charge for them. Will not stay there again nor would I recommend it. I was in town only for a medical procedure
I want my refund to go thru like was said over the phone with a representative they told me I had to do it thru hotels.com from when i went to pagoda since I couldn’t pay for the cover pay of 200 in cash
Pagoda is most convenient and accessible to guest necessities, Walking distance to several Malls and Restaurants. Clean as we speak, complies sanitation. Hotel has NO welcome bottle of water for guests.
I did laser hair removal so I have no hair except my hair and eyebrows In the bathroom I see pubic hairs and other short hairs. The bed wasn’t changed, I could smell cheap perfume smell not from the detergent. The room was disgusting
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