Don't feel like typing that all again sewage in sink, replacement room was two beds instead of king. Broken elevator, not all amenities were available, rooms were run down. Front desk were pleasant and helpful
We booked Hotel Renew only for one night as a layover and had a wonderful experience. We arrived early to the hotel and was able to drop off our luggage till standard check in time. Mary at the reception was working alone and was nice enough to take care of us!! From storing our luggage to shifting reservations around to accommodate being next door neighbors with our friends! She went above and beyond to make us feel welcomed and executed all our needy requests promptly! She's amazing! Hotel is in a prime location, close by to convenient stores, restaurants and the beach. Hotel even offers beach chairs and towels for guest to bring to the beach, that is a plus. The room and bed was very comfortable since we were only staying for the 1 night. Will book again if we decide to come back in the near future!…
The hospitality was top notch. Charlee helped us with our rooms, amenities, advice on activities, parking & anything else you could think of. If it was not for Charlee, we would not be staying at hotel Renew! We got to Hawaii and had to get rooms last minute, when we talked to called Hotel Renew, Charlee answered the phone and helped ease our minds of stress about where to stay. She worked with us to get us a room for the first night and helped us with the remainder of our stay. Throughout our trip/stay at Hotel Renew, Charlee was always greeting us with a beautiful smile and engaging conversation. The rooms and hotel was nothing special. But what was special is Charlee. She made the trip!
Our room has been free upgraded. The stay was beautiful. Got an ocean view and its spectacular with room service everyday. Everything was fantastic apart from the hotel key that keeps not working. Def will come back.
The staff and location were AMAZING. You’re a few blocks from the beach. There were only minor cosmetic things - paint chips, broken sink stopper things like that. Nothing that would prevent me from staying there again or recommending it!
Customer service was awesome - will be back in October!! We have been coming here for about the last 4 years in July and October from Washington state. The service has always been excellent - we have been able to book our trips when you have offered special deals. Love that you have coffee in the rooms now!!!
I booked this room for a photoshoot and it was really nice! I definitely will return. We didn’t have towels or a bathrobe like it advertised but it was fine! I definitely would love to come back here and stay.
The room was cute but I had to call in the maintenance guy to fix our AC. Turns out, the air wasn’t circulating in the room because of the “bench” that was on top of the AC. Design not executed right.
Good value considering location and rooms, especially compared to costs of other accommodations in the area. Concierge and house keeping were extremely helpful and lovely, making our stay that much more enjoyable. Definitely would stay again!
Lance greeted and checked us in when we got to the hotel on 7/29/22 and was very accomodating and upgraded us to an oceanview room as the regular room we booked were sold out. We were always greeted everytime we came through the lobby. We were able to get beach mats beach towels and beach chairs at no charge as part of the resort fee and returned them on our last day. Our room had a fridge which was very convennient for our water and other drinks. The hotel is super close to the beach less than a minute walk. They only have 12 spots for car parking but during our stay street prking wasnt a big problem. Other than that we had an excellent stay at hotel renew would definitely come back and stay here!
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