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Aqua Palms Waikiki

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Aqua Palms Waikiki
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1,864 Reviews from our TripAdvisor Community

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Showing 1,699: English reviews
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Toronto, Canada
Reviewed 3 days ago NEW

It was our first time in Hawaii and stayed at Aqua Palms for a week. The staff are super friendly and welcoming - especially Genn at reception! Rooms are clean and bed is comfortable. Although an extra lamp or lighting would brighten up the room more. There was an issue with the bathroom sink one day and they moved us...

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3Thank Anne C
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 5 December 2016

This is our fourth time at this property and fifth overall at Aqua in Oahu. The staff welcomed us back with open arms and made us feel right at home. The experience cannot be compared with any other. Yes, you could book a 5-star resort but it would lack the human touch, the warmth of a genuine smile and friendships...

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1Thank Amy T
About Hotel's Favourite Review
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review

Aloha Amy: Mahalo for sharing your kind comments. It was great to see you and am happy that you enjoyed your stay with us once again. We look forward to the next visit! Me ke Aloha Pumehana, With Warmest Aloha, Patty

Rhyl, United Kingdom
Reviewed 3 days ago NEW

I found the hidden charges of $18 per room disgraceful, you should know how much you are paying for a hotel stay and not suffer any hidden charges. We stated we didn't want to use the facilities they were charging for.

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Thank Val W
Rhyl, United Kingdom
Reviewed 3 days ago NEW

The hidden charges are $18 a day.... you will pay these even if you have paid your room in advance. For this you get an apple even if you don't want one a newspaper small cup of water and a coffee from reception... what a load of rubbish, never had this anywhere, it's not as though the hotel is anything...

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Thank Steven W
AA H, General Manager at Aqua Palms Waikiki, responded to this review

Aloha Steven. Thank you for taking the time to share your review. We are sorry to hear that your recent stay was less than exceptional. Our daily amenity fee is posted on our website and is an industry standard that allows our guests to enjoy various services and amenities, including access to our fitness center, complimentary shuttle service, WiFi Internet...

Wexford, Pennsylvania
Reviewed 6 days ago NEW

I had to be here for 7 nights. For sure, a "tired" hotel- although it has everything necessary. A miniscule and dilapidated exercise room (1 treadmill, 1 free-weight, and that is it). Really annoyed about the surprise add-on daily charge ("standing on my lawn fee")- that's a bait and switch which constitutes ~10% of the stated price, not including taxes....

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1Thank juliep298p4MHz
AA H, General Manager at Aqua Palms Waikiki, responded to this review

Aloha Julie! Thank you for sharing your review. We are disappointed to hear about the aspects of your stay that were less than exceptional. We do our best to be transparent about all of our fees and sincerely apologize for any confusion regarding our hospitality fee. This fee is an industry standard that allows guests to enjoy many services and...

Reviewed 1 week ago

We stayed either side of a cruise, this hotel was set by NCL for our stay. I had read quite a few reviews saying that its a tad 'tired' and in places yes it is, the odd knock here and there, but then you get a great TV in the room and lovely staff. Now lets face it you are...

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Thank Michelle A
Charlotte, North Carolina
Reviewed 2 weeks ago via mobile

We stayed here one night prior to our Island cruise. The check in process went smooth. The hotel was in a good location. The room was of decent size and clean however it had a damp feel. I could feel the moisture in the air. This would be my only complaint for everything else was ok.

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Thank cassandra s
AA H, General Manager at Aqua Palms Waikiki, responded to this review

Aloha Cassandra! We are thrilled to hear you enjoyed the ease of our check in process, our ideal location and spacious accommodations! Your valuable feedback is greatly appreciated and will be sure to share it with our team as we are always striving to improve the guest experience. Mahalo for staying with us and we hope to see you again...

Reviewed 2 weeks ago via mobile

This place is very nice nice rooms too staff is wonderful. Right across the street from the Hilton Hawaiian Village. You can easily use their amenities too. Nice staff the hotel has IHOP in the lobby and 10% discount.

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Thank bombguy64
AA H, General Manager at Aqua Palms Waikiki, responded to this review

Aloha! Thank you for taking the time to share your review. We are delighted to hear you enjoyed our wonderful accommodations, ideal location, fabulous amenities and received excellent service from our friendly staff! We appreciate your kind words and look forward to your next visit. Mahalo and a hui hou!

Peachtree City, Georgia
Reviewed 2 weeks ago via mobile

This was our 2nd visit to Honolulu and to this great boutique hotel in 2 years. Our stay for 4/1-4/7/17 was FABULOUS once again. The Aqua Palms provided a great clean room with a balcony, a wonderful view of Diamond Head and the ocean. It's location is ideal. We walked to many places and felt safe. The staff cordial and...

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Thank marirosa21
AA H, General Manager at Aqua Palms Waikiki, responded to this review

Aloha Marirosa and thank you very much for sharing your lovely review! We are beyond thrilled to hear you had another fabulous stay with us and that you are already planning on returning for your third visit! We are pleased to learn you enjoyed your room-with-a-view, our ideal location and that you received excellent service from our friendly and helpful...

Port Chester, NY, United States
Reviewed 4 weeks ago

We had a partial ocean view room for 6 nights in mid-March. The door to the balcony was off the track when we arrived, but one call to the desk and it was quickly fixed. The furniture and carpet were a bit worn, but all looked clean. The fridge and micro looked new. As others have said, the entrance ramp...

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Helpful?
Thank Cheryl D
AA H, General Manager at Aqua Palms Waikiki, responded to this review

Aloha Cheryl and thank you for sharing your review. We are delighted to hear you enjoyed our beautiful views, comfortable accommodations and received exceptional service from our friendly and helpful staff. We appreciate your valuable feedback as it allows us the opportunity to improve, and we will be sure to review it with our team. Thank you for staying with...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy convenient guest room comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, iHome alarm clock radio, credit card laundry facilities, and a coffeemaker. With our hospitality fee, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki/Ala Moana Shuttle service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. Also includes access to the fitness center, pool and sundeck with a barbeque grill, and coffee and water service in the lobby. ... more   less 

Additional Information about Aqua Palms Waikiki

Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1602
Region: United States > Hawaii > Oahu > Honolulu
Price Range: €129 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu
Hotel Style:
#33 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Aqua Palms Waikiki staff and other travellers.
44 questions
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Questions? Get answers from Aqua Palms Waikiki staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“From our balcony in room 824 we could see a little bit of the ocean, and didn't have much street noise.”
CherylD708, 31 Mar 2017 | Read review
“Diamond Head view rooms are loud due to traffic”
ClevelandM, 28 Mar 2017 | Read review
“If you stay here, make sure you ask for a room that doesn't face the main street.”
PIRwayland, 15 Mar 2017 | Read review
“Stayed on 10th floor with an okay VIEW!”
110coach, 14 Mar 2017 | Read review
“We stayed when the hotel was fully booked and noise was never a problem.”
J0lineV, 13 Mar 2017 | Read review
5 of 5