I asked for extra things to be sent up to the hotel room and Amano was so attentive and nice, he gave me exactly what I needed and even things I needed that I forgot to ask for. This is what made my stay here comfortable and pleasant. Highly recommend this hotel
I stayed at the Modern for one night in early December on my way back for the mainland. I was a bit anxious after reading some of the negative reviews in here. But very pleased to state that none of these fears came true for me! My stay was exceptional from start to finish! This is a beautiful hotel, mid 60s architectural style hotel- not too big or small. Superb location of the main strip Kalakaua Avenue, minutes to the Hilton Lagoon and beach, high end designer shops and 10 minutes across the canal to Ala Moana mall with its fabulous food courts! Check in was smooth, front desk staff were lovely and pleasant! Lobby decor and business area had beautiful furnishings and decor. Our room was HUGE! We had stayed earlier at the Alohilani, which is a 5 start and a few hundred dollars more expensive however this room was about twice as big! Room was comfortable, had lovely decor and great partial view of harbour and sunset pool below. I don’t know what people are complaining about room being “tired” and “dated”. There were a few scratches on the tables but the couches were fantastic, so comfortable. Bed was great! Nice linens and Crabtree & Evelyn toiletries, very nice! Everything in the room is white, so you know housekeeping is doing a great job keeping everything clean! My only complaint about this hotel is that the check out time was 10am. This was really painful. I think they have limited staff (couldn’t really tell honestly ) I asked if I could have a late check out and they told me I could call at 6am and ask for extended check out, but that would defeat the purpose cause I wanted to sleep in. Because of this early checkout and our evening flight, we spent the entire day on one of the daybeds in the pool. These can be rented for $120 a day however as it was a rainy day and not busy, we could spend that amount on food and beverages, which was amazing! The pool staff were Fantastic! Especially our server Kylie (petite Asian female who has family in Vancouver) - she was so nice, friendly, accomadating and was remarkably efficient in servicing the entire pool area by herself for most of the day! She had excellent recommendations for food and drinks. We had the pokey tacos, Galbi bao buns, and healthy salad. Everythjng was delicious! A DJ played music later and overall made for a relaxing and chill environment to spend a day! Thank you for lovely stay.…
We have stayed here in the past and enjoyed it. We hadn’t been to Oahu in 4 years and booked here for a week. We paid extra for a suite and paid the week stay in advance. When we checked in we were informed there would be NO room cleaning for the week. If we needed things like soap or toilet paper or fresh towels we’d have to call down for them. Then they informed me there was a resort fee that also needed to be paid. A resort fee when we don’t even get our room serviced? All this was a head slapper. The second night we stayed we were woke up at 7am with all the former housekeeping staff protested over blow horns for 30 minutes. They came out in forced and kept yelling “we want to clean, every day.” Though it was annoying having my vacation interrupted, I wanted to go down and join their protest because I want them cleaning too. My wife described our suite as totally basic. The hotel is worn down. I felt more like a middle of the road Hilton vs the hip, cool hotel it used to be. It’s also clear the staff are overwhelmed and don’t know what to do. Numerous times I’d here the staff trying to explain to a frustrated customer why they didn’t get their room cleaned. All this to say, stay here if you can’t find a nicer vrbo. That’s what this is, a vrbo. It’s not a hotel with any amenities. Pictures are people tossing their towels and garbage in the hallways because what else are you suppose to do with it.…
I was a little worried from reading negative reviews but I did not have any of the issues others had. We were there 8 nights and never had a problem finding parking. Whenever we needed extra towels blankets etc they were brought to our room faster than expected. We didn’t have issues with trash. I’d leave it outside my door and the next time I opened it the trash was gone. The beds are a bit firm so you may have issues if you’re used to an extra soft mattress. They had filtered water stations where you could fill up your water bottles. This was a great service for us. The elevators ran smoothly but we did have to wait a few minutes maybe 2 or 3 times. It was a non issue. We really liked how the hotel was semi connected to the Ilikai on the oceanside and gave access to their restaurants as well. We were there for a wedding so we stayed 2 nights in a beachfront hotel that was more expensive in Waikiki. Sadly we couldn’t wait to get back to our spacious quiet and private room at the Modern. In comparison to the Twin Fin, parking was double, resort fee was double, offered amenities were hard to secure and customer service was available but aggressive and not helpful. Whereas energy at the Modern was welcoming happy and full of aloha.…
Nice location off the beach. Short walk to Waikiki. No beach towels for guests! Only available for purchase. No restaurant. Very limited coffee service. Rooms were clean. Bathroom door did not cover the entrance completely. See pics. This was annoying. We had a long wait at check-in due to system problem. Very basic accommodations. Served it’s purpose for one night. We would not stay there longer since doesn’t have any amenities that would we would need for a longer stay.
the location of the Modern is great. the rooms have not been updated and neither is the hotel lobby, elevators and overall premises. they are working on it but have a long way to go. we felt the bed was very uncomfortable. there is no kitchen and the fridge is just a mini fridge no freezer. ice was not available on all floors. there was no housekeeping during our stay, but when requesting towels, coffee, trash bags and request to pickup trash they were very quick to respond. staff is friendly. the location is not the center of Waikiki, but it is within walking distance of the center and also the mall.
This was our first trip back to Honolulu since COVID and we were very pleased with our stay. For my wife and I The Modern Honolulu was the perfect location for shopping, restaurants and beach. We booked our room through our travel club (Travel Advantage Network) that only offered a room without a balcony but we did have a partial ocean and marina view which was great. The rooms were clean and spacious. I think because of COVID there wasn't a daily clean-up but you could request clean towels at any time without a problem. There are 2 pools to pick from, a pool with a private beach and the regular pool. There was enough lounging chairs to pick from and the pool never seemed to be too crowded. As I mentioned before, you are a short walk to the Ala Moana Center and to the Hilton Hawaiian Village which has several good restaurants. Also, you are within walking distance to the main strip of Waikiki Beach area. There is an Enterprise car rental across the street of the hotel. I have a corporate account so I was able to rent a car for a particular day without having to pay garage fees. Overall The Modern Honolulu exceeded our expectations and we are looking at returning there next year.…
Let me first preface that I never write reviews for any accommodation I've stayed at; however, this one was so poor, I felt inclined to write one. Our recent 5 night stay was incredibly disappointing. If you're looking for a 4 star, expect a 2 star. -- Uncleanliness & Service -- 1. There was hair left at the back of our shower (it looked like pubic hair that no one cared to clean before we arrived) 2. There was no room service provided across all 6 days of our stay; replenishment of hair products /body products required calling the front desk 3. I found stains on our bedsheets 4. When we called room service to bring up new floor mats, it took so long that we finished showering before they came up with it 5. We were looking for a map from guest services; however, we ended up being pitched what felt like a pyramid scheme. Rather than getting the map we requested, we were given a pitch. The pitch entailed signing up to watch a 2 hour video that showed the potential upgrades that would be made in return for a gift card and future accommodation. The staff member was persistent and this felt unnecessary because we were giving signals we were not interested. 6. Checkout is at 10AM. At 9:58 AM, after receiving zero room service all throughout our trip, someone knocks on our door. She wanted to remind us when checkout was. This was the last straw... -- Parking -- For those parking in the neighbourhood, we were interested in understanding why someone would pay $26 USD per night when neighbourhood parking was $1/hr on the street along Ala Moana Blvd/Holomoana St. We only paid for 1 night parking because it was not worth it and we parked on the streets the remainder of our stay. TLDR: Park alongside Ala Moana Blvd/Holomoana St. It's very safe! If you can score a spot near the ramp, this leads you back to the hotel. -- Summary TLDR -- Go somewhere else. Anywhere else... You'll find a cleaner room with actual room service.…
Upon arrival to hotel, the room we received was below average. Shower had mold in it and the carpet was stained and felt dirty. The room smelled musty and the couch also smelled moldy. After complaining the manager came to review and luckily they had a room they could upgrade us to and move into. They were kind enough to give us $100 credit for the inconvenience, but the upgraded room also smelled a little musty especially the couch. The bed was below average comfort and the linens on the bed were minimal and worn. Time for an upgrade for sure. The Grove restaurant had very good food for breakfast lunch and dinner but the huge downfall were the paper plates and plastic cups. Drinking nice wine or champs out of a plastic cup was less than appealing. After a few meals on the paper plates, we decided to eat elsewhere. We want better than average on vacation and this wasn't cutting it. The staff and management were very helpful with the room situation and the location of the hotel was ideal. At the end of the Waikiki strip near the marina so it wasn't as crazy busy but still convenient to all the shopping and food choices. The pools were nice, but the pool lounge chairs were extremely uncomfortable. The padding on the wooden chairs were super thin and moldy looking and dirty. Made it hard to be comfortable by the pool for any length of time. I did however appreciate the smaller boutique feel of the hotel and the not so busy, crazy style of a huge hotel chain. Some upgraded improvements would go a long way in my opinion. …
This hotel was really nice. The rooms we stayed in are newly renovated ,it seems like half the hotel is newly done. They have a beautiful pool with a bar and food. It is in walkng distance to the beach and many beautiful hotels. The staff was very nice.
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