Honestly - one of the best hotels we have ever stayed in. Staff and service was top notch from everyone we came across. Room was lovely, with a small kitchen area with fridge, dishwasher, washer/drier, living room and good size balcony. Bathroom had separate shower cubicle, 2 sinks and room to boot. Only grumble would be that the beds are only double beds size, would have been cherry on top if they had been larger, but this is minor grumble. Location wise is good, it's peaceful, but not out of it. We only ate in the Italian restaurant on site as we have young children and this one more catered to them, it was nice food, but we preferred getting out and trying other places. All in all would not hesitate to recommend. side note - Tommy Bahamas across the road is wonderful place for dinner or drinks.…
My husband and I were in town for a wedding. We have previously stayed at the Ritz Carlton and other hotels on Oahu and keep finding ourselves returning to this property more and more as of late. From the valet, to the front desk to the housekeeping, to making our room reservation (thank you Regan!!) everyone was very welcoming. This location specifically finds the perfect balance of making you feel at home and welcome (spirit of Aloha!) but still the privacy and elegance of making you feel like you’re on vacation at the Ritz. When we arrived we had a delicious amenity item (cheese and wine!) that was a perfect tone to start to our vacation. The property as a whole and our rooms were well kept and beautiful just as they were in our previous stays. Looking forward to our next stay!…
We chose Ritz because they had in-suite laundry. We stayed in 1 br suite. After unpacking everything and put our baby to sleep at night, I tried to close the door between the bedroom and livingroom, and made a really loud squeeze sound and door didnt even close properly. The sound was very loud and baby woke up, so we could not use the door at all throughout the stay. Floor was bid dusty when we checked in, and lots of stain on carpets, and couch was also dirty. Overall, the room quality did not meet the Ritz's quality. Location is convenient for shopping, but bit far from the beach.
We just returned from Hawaii. I went my my 2 teenage sons. We spent 3 nights at the Ritz and returned after a cruise for one more. It’s a beautiful hotel very close to the beach and many shops and restaurants. Staff greeted us when we arrived with leis and were so friendly. Our room was perfect and we had complimentary upgrades each time. Room had a kitchen, washer and dryer. Staff arranged for a rental car which was a quick walk from hotel. They also arranged a cab to the airport as we were leaving very early in the morning. Cab was about half of what an Uber would have cost. Will definitely stay there again!
Wow. Where to start with a review of this wonderful hotel. Probably the best hotel experience I have ever had and I have stayed in so many hotels! The arrival experience ✅ The Check in / out ✅ Amazingly friendly, helpful and professional staff everywhere ✅ Modern, fresh and well maintained premises ✅ Great pool area and service ✅ Great food options ✅ Housekeeping ✅ Concierge ✅😎 Will definitely be staying here again. The hotel itself is awesome but the staff take it to a whole new level and if I was managing this hotel I would be absolutely wrapped with all of the staff and the work they do!!! 👍 This hotel is not on the beach but it’s only a very short walk to the beach and it makes up for that minor item in so many other ways! Definitely worth it!!!!
Wonderful stay overall. Great room with washer/dryer and kitchen. Perfect for families. We love our balcony with the view of the ocean. Pools are nice and not too crowded. Richard at the pool is outstanding. Short walk to beaches, shopping, and restaurants. We have experienced long wait a few times for breakfast and valet. So plan accordingly for waiting. Staff are lovely and very helpful. We would definitely come back!!!
Wonderful visit. Clean, sanitized site. We went as a couple and felt there were good separated areas for adults and families to enjoy their unique experiences. The Residences are ideal for quieter stays, it’s further from the more crowded areas of Waikiki but all walking distance. Keep in mind this is not a resort so you can’t expect food around the clock, and casual dining. Most dining is higher end but good if you want to be low key and still have an experience. There’s a market and coffee shop downstairs for snacks and convenience items. We were lucky to meet Kea who checked us in and provided us a personal list of his recommendations during our stay. We also had a wonderful experience with David, an engineer who had to visit us 3(!) times to help us with a basic repair and had it fixed for us in no time. It’s an investment stay but well worth it for the service you will receive.…
We loved our stay here! The room was terrific! It was quite large with a nice roomy balcony. Nice amenities too! We had a nice size frig with freezer plus a wine cooler. Also had a stovetop and microwave plus a small washer and dryer. We had an upgraded room so not all would necessarily have these but I suspect many do. Pool area was excellent! One thing is you want to be on as high a floor as possible for ocean views. We were on the 29th floor which was great. The public areas are rather limited such as the lobby and such. It’s a couple of blocks to the beach but otherwise in a great location. Really nice restaurants on site. Service was an A+, really outstanding in every way. Highly recommend and will definitely stay at the Ritz again! We loved it!
Overall, very good. The service at the restaurants, the housekeeping and the valet were excellent. The concierge is broken, terribly terribly broken and enough to have us question whether we would return. All staff are polite and well intended. The concierge is not staffed according to needs however nor well managed. They are positioned in a terrible location. They were NEVER available when calling. They always had to return a call. There are only 2 people on for an entire hotel at full capacity and they manage the phones at the same time. If on the phone, they completely ignore guests standing at the desk who can wait 15 minutes or more to get attention. HELLO? This is the Ritz Carlton...at least I thought. There were no communications of confirmations of reservations made. There were no directions or address info provided for reservations made. We spent additional $ on excursions and every single thing required a connect with concierge who was NEVER AVAILABLE. I believe they mean well but this was absolute failure and unacceptable.…
Just returned from a 6 day/5 night stay and just about everything was great. Staff was friendly and helpful. The resort was immaculate and the views were incredible. We were upgraded to a ocean/city corner suite and both the room and the views were incredible. Housekeeping did a great job and having a washer/dryer in unit was incredible. The property is a small distance from Waikiki Beach and thus you do not get that "beachfront property" feel, for better or worse. It is also in the outer areas of the resort zone, which was great for us both as to the noise and accessibility (i.e. no crowds or traffic). The only issue was that the property was relatively limited as far as amenities especially for a family. The family pools were relatively small and there were no real activities for the kids outside of the pool. There were two restaurants on site, both of which were fairly expensive ($20 to $40 per entree) and limited in their offerings. The Dean and Deluca and the Island Market were fantastic. The Market is open to 11 p.m., which is fantastic considering everything else seems to close at 9 p.m. Overall, the stay was incredible and enjoyable. 4.5 out 5 stars.…
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