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BEST WESTERN - On The Avenue

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#14 of 22 Hotels in Buffalo
Certificate of Excellence
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341 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Owego, New York
1 review
Reviewed 4 days ago NEW

Tried to charge me $20 more than I booked for. The room we were given smelled of smoke and there were bottle caps everywhere. The drain in the bathroom was broken and the bathroom has mold on the tile in shower. We were given another room (with much attitude) I was not compensated or upgraded for such an inconvenience.

Review collected in partnership with Best Western

Helpful?
Thank daniellesQ438WL
Wilmington, North Carolina
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 week ago via mobile

Stayed there a couple nights. The Staff was helpful and friendly. The room was clean and well maintained. Convenient location. The bathroom entrance felt narrow, but overall the room was spacious. Overall, not a bad place, especially for the price.

Helpful?
Thank Mike B
Banff, Canada
Level Contributor
12 reviews
12 hotel reviews
Reviewed 1 week ago via mobile

Stayed with friends for a few nights to attend a concert at Canalside. This property was undergoing renovations so it didn't have the greatest atmosphere. Room was pretty typical but staff were very friendly and helpful and the continental bfast was pretty decent. Good location near Allen St bars and restaurants.

Helpful?
Thank Jason C
Dunkirk, New York, USA
1 review
Reviewed 3 weeks ago

The staff is GREAT, but the rate for what you get is not. Also be ready to be eating Aldias items for Breakfast, how cheap can you get? The internet was almost non working, I had worked of the neighbors internet

Review collected in partnership with Best Western

Helpful?
Thank ED C
Toronto, Canada
1 review
Reviewed 3 weeks ago

If you are looking for a clean and comfortable hotel for a reasonable rate, Best Western on the Avenue is an excellent choice. The beds are comfortable and breakfast selections are very good. The staff is very professional and accommodating.

Review collected in partnership with Best Western

Helpful?
Thank Ismail A
Ithaca, United States
2 reviews
Reviewed 4 weeks ago

This hotel is near the Roswell Park Cancer Institute where I had surgery, and is the best value among hotels convenient to Roswell. While I hope that I will never have to visit Roswell again, I would stay there if I did.

Review collected in partnership with Best Western

Helpful?
Thank Ronald D
bestwest510, Public Relations Manager at BEST WESTERN - On The Avenue, responded to this review

Dear Guest, Thank you for your kind words about our hotel! I'm glad that you took advantage of our hospital rate as it really is a great value. While I also hope that you will never have to visit Roswell again, I'm happy to hear that you would choose to stay with us if ever in the area. Best wishes... More 

Rochester, New York
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 October 2016 via mobile

Stayed here for two nights while in Buffalo for some obligations. The hotel staff was friendly and the hotel was very quiet. The hotel is currently going through some renovations (hopefully the rooms are next) but it was still quiet. Plenty of things to do in the area if you're looking for something to do.

Helpful?
Thank cgrace002
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2016

New renovations upgraded the look and feel of the hotel. Artwork is on order and is needed to accent the décor. Breakfast was standard light continental and OK. Falt screen TV's need to have a guide provided as it is annoying to flip channels.

Review collected in partnership with Best Western

Helpful?
Thank danielkQ3254RL
bestwest510, Public Relations Manager at BEST WESTERN - On The Avenue, responded to this review

Dear Guest, We're happy to hear that you like the renovations so far! TONS of artwork has come in and is being put up as fast as we can! There is a list of the TV channels in the room so I apologize you didn't see it.. Flipping channels without it would certainly get annoying to me too. We hope... More 

Rochester, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2016

The only positive thing about this hotel is that it's walking distance to the Allentown district. There is nothing else redeeming about this hotel. It is overpriced for the condition of the hotel and amenities provided - there are many better options downtown. The common areas have a musty, old smoky smell and the smell in the room (supposedly non-smoking)... More 

Helpful?
Thank Thomas M
A TripAdvisor Member
Reviewed 9 October 2016 via mobile

We just left this hotel and it couldn't have been soon enough. Unfortunately, we required a stop over in Buffalo and had to find a place to sleep. After calling around for a few hours, this was the only place available at midnight so we settled, for $179 ($209 after tax and fees). Once we arrived there was no parking... More 

Helpful?
Thank A TripAdvisor Member

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about BEST WESTERN - On The Avenue

Address: 510 Delaware Ave, Buffalo, NY 14202-1304
Region: United States > New York > Buffalo
Price Range: €119 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN - On The Avenue 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Inn - On The Avenue Hotel Buffalo
Best Western Hotel Buffalo
Best Western Buffalo
Buffalo Best Western
Hotel Style:
#7 Business Hotel in Buffalo
#9 Romantic Hotel in Buffalo
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN - On The Avenue staff and other travellers.
7 questions
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Amherst, New York, United States
over a year ago
London, Canada
11 months ago
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN - On The Avenue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no good rooms.”
 of 5 bubbles thomasmS7740NW, 16 Oct 2016 | Read review
“I could not advise.”
 of 5 bubbles 529shannonk, 25 Jul 2016 | Read review
“Ask for back of hotel for quieter stay”
 of 5 bubbles JazzJacks, 28 Oct 2015 | Read review
“Ask for the new renovated rooms.”
 of 5 bubbles ncmecm, 25 Sep 2015 | Read review
“Our 5th floor room very comfortable and very very quiet.”
 of 5 bubbles 179rhondah, 9 Sep 2015 | Read review
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