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Hilton Garden Inn Buffalo Downtown

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Traveller (92)
Room & Suite (46)
Dining (10)
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent58%
  • Very good27%
  • Average9%
  • Poor3%
  • Terrible3%
Certificate of Excellence
GreenLeaders Silver level
Welcome to the Hilton Garden Inn Buffalo Downtown located in historic Lafayette Square. This hotel is less than 10 miles from Niagara Buffalo International Airport and just steps from the Metro rail. Your room includes complimentary WiFi, a mini fridge, microwave and 39-inch LCD TV. Enjoy breakfast, lunch and dinner at the Garden Grille & Bar indoors or on the outdoor patio.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Shuttle Bus Service
Room Service
Wheelchair Access
Restaurant
Bar/Lounge
Airport Transportation
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Microwave
Refrigerator in room
Family Rooms
Good to know
HOTEL STYLE
Green
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Double Points, Every Stay
Hotel deals
Location
Full view
98Great for walkers
Grade: 98 out of 100
182Restaurantswithin 0.5 km
60Attractionswithin 0.5 km
Reviews (673)
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664 results
Traveller rating
381
180
61
20
22
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Time of year
LanguageEnglish
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381
180
61
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22
Show reviews that mention
All reviews lafayette square front desk valet parking great hotel junior suite will stay there again within walking distance street parking would highly recommend this hotel canal side business trip clean hotel main street a great stay free shuttle buffalo downtown convention center
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1 - 5 of 664 reviews
Reviewed 5 days ago via mobile

While having anxieties trying to navigate city life for a business stay, this hotel staff was the MOST pleasant and accommodating I have ever encountered! From the valet and shuttle service (who went ABOVE to help me get around!) to the front desk staff who...More

Thank Nomad31848145286
Response from Hamister_Group, General Manager at Hilton Garden Inn Buffalo DowntownResponded 4 days ago

Thank you for your kind words. Our team prides themselves in exceptional service to provide an exceptional experience for each customer we encounter. We truly look forward to your return. Regards, Lonnie Davis

Hotel's Favourite
Reviewed 11 July 2018

My wife and I and another couple had two rooms at this property and everyone from the Valet to the Front Desk personnel to the Housekeepers to the Breakfast Attendants went out of their way to make us feel welcome. The rooms were very comfortable...More

1  Thank DonnaVic
Response from Shannon R, General Manager at Hilton Garden Inn Buffalo DowntownResponded 23 July 2018

Thank you for staying with us at the Hilton Garden Inn Downtown Buffalo and for your 5 star review. Our team takes great pride in going above and beyond for our guests and treat them like our family. We are so happy to hear you...More

Reviewed 5 days ago

The hotel felt more like a motel - service less attentive than one would expect at a Hilton. Friendly staff but not efficient or present. Room service provided stale/dry bread with burger and breakfast items while plentiful enough, were not tasty - particularly the cheese...More

Review collected in partnership with Hilton Garden Inn
Thank M913TNianr
Response from Hamister_Group, General Manager at Hilton Garden Inn Buffalo DowntownResponded 4 days ago

Thank you for your comments. I will personally take your concerns to our Food & Beverage Leadership and discuss the level of the product you were presented. We pride ourselves in putting out an exceptional product, worthy of our Hilton Brand Standards. We also look...More

Reviewed 1 week ago via mobile

I travel to buffalo every month for work and normally stay here. It’s a great option. Hotel is relatively new and convenient for Downtown. Over the course of the last few months I have had several housekeeping issues. Last month my comforter was stained with...More

Thank BobAdams111
Response from Hamister_Group, General Manager at Hilton Garden Inn Buffalo DowntownResponded 1 week ago

Thank you for your comments. I will personally address these issues with the Housekeeping Department as this was an unacceptable outcome. We look forward to having another opportunity to show you our service is above what you experienced. Regards,

Reviewed 1 week ago

Ok, pricey for the experience. had to ask mulitple times to clean something that should have been cleaned. wireless did not work properly most of the time. had to ask numerous people to take the tax off my bill. area is a bit shaddy. no...More

Review collected in partnership with Hilton Garden Inn
Thank Dreamer51134612195
Response from Hamister_Group, General Manager at Hilton Garden Inn Buffalo DowntownResponded 1 week ago

Thank you for your comments. These are taken very seriously and i will personally look into the communication process created by our Front Desk staff surrounding your tax exempt status. Regards, Lonnie Davis

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Questions & Answers
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GraceMichelle
22 January 2018|
AnswerShow all 3 answers
Response from Shannon R | Property representative |
Our shuttle runs until 11pm.
0
Votes
howardicu
22 June 2017|
Answer
Response from Moomus | Reviewed this property |
There are many attractions that are within either walking distance from the Hotel, or via the free Metro Rail stop that is outside the Hotel. They include Canalside at the HarborCenter, which holds many events including... More
1
Vote
Room Tips
"Practically every floor are you staying on is very quiet. The doors are very Solid and heavy."
Seaside600785
3 weeks ago
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"We were on the 10th floor, and had an amazing view of the city."
ks3481
27 Aug 2018
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"Ask for a higher floor facing main street."
macsby2
10 Aug 2018
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"The views are of the city, you could see a sliver of the harbor from our windows, but not a view."
818deniseb
31 Jul 2018
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PRICE RANGE
US$132 - US$253 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBuffalo
NUMBER OF ROOMS
124
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