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Courtyard Buffalo Downtown/Canalside

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Traveller (112)
Room & Suite (51)
Dining (10)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
This hotel is located in the heart of Canalside in downtown Buffalo, NY and is only one block away from KeyBank Center. Travel around town on the Buffalo Metro Rail, which conveniently has a stop right outside of the hotel. The onsite restaurant and bar serves breakfast, Starbucks(R) coffee, dinner and evening drinks, or grab a bite to eat at the Pizza Plant, which is connected to our hotel. Guests enjoy the onsite fitness center, indoor heated pool & whirlpool, business center and boarding pass printing center.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
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Hotel packages

Location

Full view
95Great for walkers
Grade: 95 out of 100
25Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
335Reviews
151Photos
8Q+A
68Room tips
Traveller rating
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  • 12
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Popular mentions
I travel a lot and stay in a lot of Marriott's. This hotel by far has the best customer service. Everyone greeted me with a smile from the Valet service to the front desk at check in. Even when I called down to ask a question they were so kind and answered all my questions.
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Response from joelle_buffalo, Manager at Courtyard Buffalo Downtown/Canalside
Responded 2 days ago
Wow! Thank you Linda M for a spectacular review! We are so thrilled to hear you had an enjoyable stay with s and we were able to create a positive experience. I can't wait to share your review with our team as they love hearing all the warm comments from our guests. We hope to see you again next time you're in the area.
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This Courtyard is in an area of Buffalo called the Canal Front that is under major renovation to move from an industrial to recreational area. Traffic in this area is challenging due to the construction, and can get very congested if an event is underway. Parking at the hotel
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Response from Amber S, General Manager at Courtyard Buffalo Downtown/Canalside
Responded 1 week ago
Dear jiml3222, Thank you for taking the time to share your recent experience with us via TripAdvisor. It's disheartening to hear you had a negative experience at our hotel as we consistently strive to create positive experiences for each guest. For this, I am truly sorry. I would love the opportunity to speak to you personally and discuss your stay further thus using your experience as a training opportunity for our team. Our number is 716-840-9566, I look forward to restoring your confidence in the Courtyard Canalside. General Manager Amber Stribing
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We spent a recent Friday night here. We had concert tickets at KeyBank Center and decided this hotel would be easy as we could park and walk. Checked in online before arrival, so upon arrival it took 2 minutes to get room key from very pleasant staff. Room (4th floor, king) was
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Response from Amber S, General Manager at Courtyard Buffalo Downtown/Canalside
Responded 1 week ago
Dear FourUpstate, Thank you so much for your feedback and what a delight it was to hear about your experience with us! We look forward to your next stay with us here at the Courtyard Canalside! General Manager Amber Stribing
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I booked this hotel with absolutely no problem. Go to the hotel at 10 o’clock at night after a nice dinner and ready to get to bed, and upon arrival one of the assistant managers informed me that I wouldn’t be able to check in as I was under 21. Something absolutely hysterical
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Response from joelle_buffalo, Manager at Courtyard Buffalo Downtown/Canalside
Responded 12 Feb 2019
Good morning, Thank you for sharing your concerns with us regarding your recent reservation. We want to apologize for the confusion as our management company requires guests who check into the hotel to be the minimum age of 21. I'm sorry this was not clear prior to your arrival and understand your frustration. This may seem inconsistent from your previous stays with Marriott but please know while some properties are corporate owned others are franchised and their policies regarding check in age may vary from hotel to hotel.
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Staff was super friendly, they have valet parking which was very helpful on a concert night, the room was very clean, spacious, and comfortable. We happened to be right next to the elevator but you couldn’t hear it at all. I would definitely stay here again!
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Response from joelle_buffalo, Manager at Courtyard Buffalo Downtown/Canalside
Responded 12 Jan 2019
Wow! We are so happy to hear you enjoyed your time with us. We are fortunate to be in a great location, close to the concert venue and also on the waterfront. I'm glad to hear you had a positive experience and we look forward seeing you again next time you're in the area.
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Artsy in room furniture for the microwave and ice bucket that is massive and seemed rather a silly use of space
Photo provided by managementCourtyard Buffalo Downtown/Canalside
Guest room
Photo provided by managementCourtyard Buffalo Downtown/Canalside
Guest room
Photo provided by managementCourtyard Buffalo Downtown/Canalside
Guest room
Photo provided by managementCourtyard Buffalo Downtown/Canalside
Guest room
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12345611
What length is the pool in the Canalside Marriott? long enough for lengths??
Maybe 20 to 25 feet, not really a lap pool but you can exercise in it which is a plus.
1 vote
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I am not sure they have free shuttle service to the airport but they have plenty of cabs in line at the hotel you can use. You should contact the hotel to answer this question. Also this hotel is a block away from the Key Bank Arena , I'm not sure where the Convention Center really is. I would just call them , they are very good and very friendly at this hotel. It was a very clean, upbeat hotel for us to stay at.
0 votes
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what temperature is the pool kept at? is it warm?
Pool was nice and warm, fitness center was as well. Very nice!
0 votes
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Is there off-site/overnight parking you would recommend ? Thanks
I'm unsure. But if there is it might be more expensive than what hotel charges.
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Government rates?
Don't know. If you call the Hotel's front desk,I'm sure they will be able to answer your question.
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12
"Rooms to the east may not have a great view, but won't have train noise"
"don't get a room with a beam down the middle of it, don't depend on the pull out couch because it is very uncomfortable."
"Rooms facing the harbor are best"
"ask for a room not facing the train if you will be sensitive to the noise"
"Nice to have a view of the canal"
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12345614
PRICE RANGE
US$181 - US$379 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBuffalo
NUMBER OF ROOMS
102
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