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Hampton Inn & Suites Buffalo Downtown

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Traveller (141)
Room & Suite (103)
Pool & Beach (16)
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Overview
  • Excellent68%
  • Very good24%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“chocolate bar”(73 reviews)
“free parking”(76 reviews)
“great hotel”(81 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hampton Inn & Suites Buffalo Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn & Suites Buffalo Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,283)
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1,248 results
Traveller rating
846
291
66
18
27
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846
291
66
18
27
Show reviews that mention
All reviewschocolate barfree parkinggreat hotelfree breakfastthe breakfast areahot tubindoor poolwithin walking distancebusiness centerwould definitely stay here againniagara fallsbuffalo downtownfamily weddingexcellent stayrestaurants and barskey cardgreat room
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301 - 305 of 1,248 reviews
Reviewed 17 August 2016 via mobile

We stayed at the Hampton Inn for one night only, and we were given an upgrade that made our visit even more enjoyable. The bathroom was huge and there were plenty of complimentary items to use. The kitchen had everything one would need to store,...More

Thank Anna L
Response from David G, General Manager at Hampton Inn & Suites Buffalo DowntownResponded 19 August 2016

Thank you for the wonderful comments. We appreciate your business and look forward to a return visit.

Reviewed 17 August 2016

All The staff at all times of the day provided exceptional customer service and they were so friendly! they helped us maneuver the transit system to niagara falls and to the airport! take the express bus 204A to the airport. Room was spacious, quiet, clean,...More

Review collected in partnership with Hampton
Thank Gabriela C
Response from David G, General Manager at Hampton Inn & Suites Buffalo DowntownResponded 19 August 2016

I will certainly share your comments regarding the staff in our morning meeting. They enjoy hearing comments from guests that let them know they are providing the service that Hilton is known for around the world. Thank you!

Reviewed 13 August 2016

I was not surprised at all of the service received at this hotel. We frequently travel through Buffalo to visit my wife's family in Ohio and decided to stay at this hotel to visit the sights in the area on our way back to Massachusetts....More

Review collected in partnership with Hampton
Thank Richard M
Response from David G, General Manager at Hampton Inn & Suites Buffalo DowntownResponded 15 August 2016

Thank you for the comment regarding the staff service. they work extremely hard to provide the level of service that is needed to ensure our guests are comfortable.. I will share your comment in our staff meeting. Thank you again!

Reviewed 7 August 2016 via mobile

Overall hotel is good Free Parking was a great perk There is access control to elevators and parking which is good but it does bring to mind the need for security in the area The room are very big. There were some dust webs in...More

Thank Karen S
Response from David G, General Manager at Hampton Inn & Suites Buffalo DowntownResponded 10 August 2016

Security is our number one focus both for our guests and associates and we take it very seriously. I am happy you enjoyed your stay in Buffalo. Please visit us again!

Reviewed 6 August 2016 via mobile

This is a nicer Hampton Inn than most, really nice rooms, and the location is great - right downtown. The staff, while friendly, seemed maxed. Housekeeping did not answer their phone and our request in person to the front desk was promised but went unfulfilled.

Thank cararro
Response from David G, General Manager at Hampton Inn & Suites Buffalo DowntownResponded 8 August 2016

My apologies for the communication error at the front desk in receiving your request. I will look into our guest request log to see where the lapse occurred. Thank you for bringing this to our attention.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$170 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Buffalo
#1 Family Hotel in Buffalo
#2 Romantic Hotel in Buffalo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$170 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Buffalo
#1 Family Hotel in Buffalo
#2 Romantic Hotel in Buffalo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (141)
Room & Suite (103)
Pool & Beach (16)
Dining (8)
Amenities (43)
Business Centre & Event Rooms (3)
Questions & Answers
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jelomu
29 August 2017|
AnswerShow all 5 answers
Response from pclMassachusetts | Reviewed this property |
From what I saw, there is plenty of parking. You also need your room key to enter the parking area so you shouldn't have to worry about non guests taking up spots. This is a great hotel in a great location, enjoy your stay.
0
Votes
georgine m
30 July 2017|
Answer
Response from friskegirl26 | Reviewed this property |
They have very few smoking rooms and you will not be guaranteed a smoking room from my experience. The Best Western up the street has multiple smoking rooms and yes two bed smoking rooms....I would try there instead.
1
Vote
Room Tips
"Don't book here they may not honor it"
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"Choose one somewhere else."
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"No complaints here, I liked that it was very quiet."
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"King suites are huge!"
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