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I stayed at The Mansion for the second time recently. The first stay - it was years ago - was brief; I think I stayed overnight. This stay was considerably longer. I stayed at the hotel with a client and a colleague in separate suites...More
The hotel is older and quaint. Staff was very responsive and the wedding reception was amazing! Butlers are happy to shuttle to local destinations. I was excited to see all of the jets in the shower, but the pressure was low and the water never...More
Not only is this place gorgeous, but the customer service is phenomenal! They shuttled our party to dinner, the theater and back home. Nightcaps were complimentary, as was breakfast in the morning. We drank wine by the fire in the Billiards Room until 2am. The...More
Date of stay: November 2018
Response from JenN1493, General Manager at The Mansion on Delaware AvenueResponded 5 December 2018
Thank you, Thank you, Thank you for your wonderful feedback on your experience at The Mansion on Delaware Avenue.
We are delighted to see you took advantage of all of our amenities and added values during your stay! Our Butlers always take time to ensure...More
Stayed at the property last night after some late evening holiday shopping arrived to a room that was 60 degrees. Heat not working and was promptly offered a space heater that appeared to be same circa as the property. No king beds on site and...More
Date of stay: November 2018
Response from JenN1493, General Manager at The Mansion on Delaware AvenueResponded 27 November 2018
Thank you for your feedback. I certainly apologize for the temperature in our room. I am sorry that you experienced this as you know this is not our standard for our property. There is no excuse that I can give to you for...More
So mixed review on this one. Great staff and butler service. However room was not clean (dead large bug in corner), curtain was broken, heat smelled terrible when I turned it on, fireplace was inoperable and mattress was extremely uncomfortable. For an extra cost the...More
Buffalo's first and only AAA Four Diamond hotel provides a cosmopolitan, European hotel experience with value added complimentary amenities such as valet parking, breakfast, afternoon cocktails, downtown Land …MoreRover transportation, free wireless and/or hi-speed internet and more. Guestrooms receive equivalent deluxe services and amenities, with size and architectural detail distinguishing each room type. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Thank you for your inquiry. Our event team would be happy to check availability for you. We certainly try to accommodate all requests depending upon other events happening in the hotel. We just need a little bit more... More
Thank you for your inquiry. Our event team would be happy to check availability for you. We certainly try to accommodate all requests depending upon other events happening in the hotel. We just need a little bit more information to confirm your request.
Response from Maryanne37 | Reviewed this property |
Yes, the complimentary shuttle service was fantastic as well. I agree with the person from Tampa; simple give them a call, or e-mail the hotel before your arrival to ensure you have the correct information. Have a wonderful... More
Yes, the complimentary shuttle service was fantastic as well. I agree with the person from Tampa; simple give them a call, or e-mail the hotel before your arrival to ensure you have the correct information. Have a wonderful time!
We noted nothing paranormal at the hotel at all! Abnormal in a good sense like having a chauffeur, an open bar before dinner....
as for the beds and room arrangement I would suggest contacting the hotel!