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BEST WESTERN Pony Soldier Inn & Suites

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BEST WESTERN Pony Soldier Inn & Suites
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1,198 Reviews from our TripAdvisor Community

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Showing 1,093: English reviews
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Dennis Port, Massachusetts
Reviewed 6 days ago NEW

This is an older Best Western, but it was clean and comfortable with a helpful staff. I was disappointed that there wasn't a microwave in the room (there was one in the lobby, with water and coffee always available). And the breakfast was terrific!!

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Helpful?
Thank cpegrl
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Your words “clean and comfortable” are music to our ears. Thanks so much for leaving a good review that mentions all the reasons staying with us a recommended. Our breakfast is definitely a guest favorite! We hope you’ll have another chance to visit. Remember, the best rates are found when booking direct. Enjoy your spring travels! Best, Scott, GM

Trinidad, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 11 March 2017 via mobile

I was very impressed with this Best Western. The staff at check-in greeted me with a smile and checked me in immediately. I was upgraded from a queen to a king room and given my goody bag (reward's members perks). I had questions about restaurants within walking distance and they were happy to help me out. I had also forgotten...

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Helpful?
Thank CO_sugarbear
About Hotel's Favourite Review
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for staying with us! I’m always thankful to hear details of my guest’s stay. It’s like having an extra set of eyes on the hotel. I’ll be sure to pass your kind comments to our front desk staff. They really will always go above and beyond to make our guest’s happy. Our location is very popular year round...

Bremerton, WA
Reviewed 1 week ago

I have stayed at this property several times. The staff is friendly and helpful. The room was actually two rooms with two bathrooms. There was a king bed in one room, and the other room was set up as a living room. the rooms are clean and comfortable. The breakfast is in a separate building which has plenty of seating....

Review collected in partnership with Best Western
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Helpful?
Thank Norman C
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking time to share your recommendation of Pony Soldier Inn & Suites. Our location can be especially convenient for those passing through Flagstaff for a night. It’s nice to know you’ve found my team friendly and welcoming, and the complimentary breakfast fresh and hot. We look forward to your next stay! Best, Scott, GM

Hayward, United States
Reviewed 1 week ago

We stayed at this hotel for 3 days and would recommend this place for my colleagues and relatives. Super nice staff. Decent breakfast with good choices for vegans. Clean rooms and lovely lobby area to relax.

Review collected in partnership with Best Western
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Helpful?
Thank 505rabindranathm
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

We’re honored to receive your recommendation as ‘best’ place to stay in Flagstaff! We appreciate the generous description of the high points of our property: cleanliness, comfort, helpfulness and a delicious complimentary breakfast. Please stop in again on your way through. I hope to have the opportunity to thank you in person. Safe travels! Best, Scott, GM

Phoenix, Arizona
Reviewed 1 week ago

The bathroom floors and carpeting were dirty and not mopped. They did come in and Clean after I requested it, but the tile was still visibly dirty. I cleaned the tile myself because it was just too sticky. Breakfast is average. Location is good.

Review collected in partnership with Best Western
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Helpful?
Thank Cheri V
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your recent stay. While happy to note your satisfaction with our location, my apologies for not fulfilling your Best Western expectations. We take a lot of pride in our property and consistently get above average inspections which is why I can say with confidence this was an atypical occurrence. We’re consistently striving to enhance guest satisfaction, and...

Jamestown, United States
Reviewed 1 week ago

Great breakfast awesome... I travel a lot hotel it is older but what is not on route 66. This is the period but very well maintained. We will with out any question go back to this establishment as the rates were very fair quality of the over all experience excellent.

Review collected in partnership with Best Western
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Helpful?
Thank 13jefferyh
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for highlighting our complimentary breakfast buffet and other aspects of your stay. We’re here to provide Flagstaff visitors a quality experience that won’t break the bank. I’m glad to know that you would happily stay with us again. Enjoy your travels! Best, Scott, GM

Yuma
Reviewed 1 week ago

My boyfriend I were traveling for a mini vacation for the weekend for his birthday. We arrived pretty late, around 10:30 since we had been driving about 6 hours. We had been upgraded to a room with two beds, even though I made the reservation for one. It was a nice room, very very clean! Just somewhat on the smaller...

Review collected in partnership with Best Western
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Helpful?
Thank 160tristac
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings! I’m so happy you enjoyed a comfortable night’s rest and delicious breakfast with us while passing through Flagstaff! Your helpful comments and support are appreciated. Glad you enjoyed the biscuits! Please don’t hesitate to reach out to me if there is anything I can ever personally assist with. In the meantime - you can expect us to keep delivering...

Huntsville, Alabama
Reviewed 1 week ago

This is a good hotel for the money. They have a large lobby with coffee and hot chocolate available 24/7. This is a two story facility with no elevator and interior corridors. Our room was very nice, we received an upgrade to a suite. This upgrade was really appreciated as the hotel was full the night we stayed. The suites...

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Helpful?
Thank AGoingGal
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for the generous review with highlights of our amenities, suites and complimentary breakfast. I’m glad to hear your mentions of our Wi-Fi and the lobby amenities. You never know when you’ll want a cup of hot cocoa! We hope you’ll consider our Pony Soldier your go-to place in Flagstaff. Enjoy the rest of your travels! Best, Scott, GM

Salem, Oregon
Reviewed 1 week ago

Hotel and all amenities great, service great, breakfast and room were all great. Absolutely no complaints about the hotel. Location is to close to busy train tracks, heard train and all outside noise through air conditioning vent. Sleep was difficult. Ask to sleep on other side, maybe that might help!

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Helpful?
Thank Lemonlavacustardcake
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thanks! While glad to know you found our hotel’s amenities great, sorry to hear you felt disturbed by the train noise. While it doesn’t bother most guests, we do offer rooms farther back from the street (when available) for those with sensitivity to noise. A few years ago, the city won a major victory in getting the trains to cease...

Cincinnati
Reviewed 1 week ago

We stayed at the Pony Soldier Inn while exploring Grand Canyon,, Sedona, and more. This is an older hotel but is very well kept and clean. I was especially impressed with the breakfast area which is unlike most complimentary hotel breakfasts in that there is a large area for 10 - 15 tables, a hot breakfast and several workers to...

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Helpful?
Thank Rj R
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your review which highlights our ‘famous’ complimentary breakfast buffet. A little over a year ago, we renovated the building and reimagined the menu - to rave reviews! It’s definitely a guest favorite and a great way to start a day of exploring this beautiful area. We look forward to welcoming you again! Best, Scott, GM

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: €87 - €207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request non train side.”
Lemonlavacustardcake, 16 Apr 2017 | Read review
“quieter rooms are further from the road.”
andrewrZ2618RG, 9 Apr 2017 | Read review
“Rooms at the back are quieter since freight trains seem to go through Flagstaff on a continuous basis.”
138duchess64, 6 Apr 2017 | Read review
“If train noise bothers you, ask for a room towards the back of the hotel or ear plugs.”
needtogoonvacation, 30 Mar 2017 | Read review
“Get room at back of the property, away from the road”
ABQ_workingmom, 29 Mar 2017 | Read review
5 of 5